Casella Waste Systems receives reviews highlighting generally reliable and often exceptional service, alongside occasional issues. Multiple customers praise specific employees for outstanding customer service, noting their politeness, professionalism, and willingness to go above and beyond to resolve problems, such as ensuring same-day delivery of containers. Drivers are frequently commended for their exceptional diligence, with examples including walking up a driveway to retrieve a container not at the curb and proactively asking if a customer has trash to collect. These actions generate significant gratitude and positive reviews for the team. However, not all experiences are perfect. One long-term user reported an incident where a truck skipped picking up trash from their house without any reason, simply driving by, and expressed hope this would not happen again. Another reviewer could only attest to the excellent customer service received during setup, not yet having experienced an actual trash pickup. Overall, the service is characterized by many instances of employees providing outstanding and considerate service, with rare lapses in the core collection routine.
This five star review goes only for Kurt Yonkovich and Angela Oberg. Outstanding Customer Service today for The Gallery at White Flint, just outstanding. Thank you.
March 2023
I have used Potomac Disposal for six years. I never have any issue with company until today. Today, their truck somehow skipped picking up trash from my house without any reason, they just drove by. Hopefully, this will never happen.Service: House & garage cleanouts
March 2022
Thank you for serving our community. We have always had excellent service over 10 years!
