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October 2023 by Mr beest
I went there earlier today and the store associate was very rude. They were making rude comments and told us to leave. This store has nice clothing, just not nice customer service. They were very ageist and racist.
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September 2023 by Anara Bekishova
Love the store and how they work with customer.
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December 2019 by Y Choi
My visits at this location over the last several seasons have been consistently met by the associates’ stare, short glare and flat out ignoring even when I had troubles finding sizes and needed help. The store space is small and not busy most of the time. I avoid going in because of such unpleasantness and avert to making online purchases.
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October 2019 by Janet Hawkins Pope
Amazing experience every time I shop. Fatema and the other “fashion experts” are always so helpful!
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December 2018 by Carroll N.
I agree with the other reviews. Sales associates could greet patrons as they come in and offer to help. I had to track one of the two associates, and she was ok in her response to my questions. Unfortunately they do not carry petite sizes, it is only available online. I was in the store trying to return a gift I got in exchange for something else. I was going to ask for assistance to see if she could order the coolmax turtleneck for me online, and she suggested I try the only size 0 (not petite size) they had in the store for that item. What a great recommendation, it fit like a glove. I thought the sleeves were going to be too long as they normally are if it isn't a petite size. The prices are a bit pricy to me, but they had some items that were up to 50% off. They also had racks of clearance items that had an extra 30% off. The turtleneck I purchased had a promotion if you purchased 2 it would cost $39 each. Otherwise, if you bought only a single, it cost the retail price of $65.50 each. They also sell accessories such as jewelry, scarves, and sunglasses. They also have a Chico's Passport Rewards in which members get 5% off every merchandise purchase and free shipping. Given the prices, mediocre customer service, and that they do not carry petite sizes in the store, I will not be returning.
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September 2018 by Betty Speer
Beautiful well made clothes. Had a 40% off sale and got to update my wardrobe at a price I could afford. Sales staff is always helpful and friendly.
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September 2018 by Lali Chatterjee
I used to like this store in the past. However - one of the sales associates made offensive comments during my last visit earlier this month. I will not be returning to this store and will reconsider my Chico's association. I should add that the second sales associate was very helpful. But we do not need to go to patronize stores where staff make insulting comments.
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September 2018 by Lali C.
I am never going back to this store. When I visited earlier this month, one of the sales associates made rude comments that I found offensive. This is the first time I have experienced such remarks at any store anywhere and I was shocked. I do want to point out that the other sales associate was very courteous and helpful but I am shocked that chicos would employ or franchise to someone who has no idea about what 2018 customer service should be. I have been a Chicos passport member for many years and have shopped at many of their stores including this one. In the past I have always had a good experience but I will not be going back to this store and may not every go back to Chicos either. very Unhappy past customer
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August 2018 by Nicalena Neary
Chico's at Rio is a smaller Women's clothing store located in Gaithersburg MD. It carries slacks, tops, sweaters, jackets and all types of accessories. Near the Holidays they will have dressy items. There is a parking lot close to the store. Free
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May 2018 by Karin Fuog
Always a pleasure to shop at Chico's. Usually a sale and their clothing sizes are consistent.
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May 2018 by Lisa M.
Always feel welcome in there and the staff is helpful and courteous. Great clothing line and I always find a nice selection!
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December 2017 by Mary B.
Love Chicos, but one employee there makes me feel very uncomfortable when i am in in there. Lose the attitude! All the rest are very nice...but one won't even greet me when I walk in.
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April 2017 by Anna Volodina
The boutique is nice, the stuff is always friendly and helpful. I like it
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December 2016 by Heidi W.
I wanted to purchase a Christmas gift card for my mother. At the register, there was an advertisement for an additional $20 gift card if you bought a $100 card. I asked the sales associate about the special. She said, "it ended yesterday", removed the sign, and then asked how she could help me. At that point, I was unwilling to buy anything in the store. This is false advertisement and poor customer service. I'll spend my money elsewhere.
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December 2016 by Diane H.
Agreed! Gaithersburg Chicos is THE worst! I'm a passport member, have been wearing their clothes since the early '90s and will go out of my way NOT to shop there! I buy on line or go to any other Chicos but this one. I've driven to Frederick, MD just to avoid the Gaithersburg location. Sales help his snobby, uninterested and unhelpful!
