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February 2024 by Bernard Grenier
COSTCO AS A REAL PROBLEMS WITH MAKING AN APPOINTMENT TO ORDER TIRES AND D'ONT EVEN THING OF GOING THERE AND TALK TO SOMEONE, AT BEST THE GUY WILL BE RUDE.
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February 2024 by Mark Kindy
Understaffed, often only one guy at the front to take customers. Guys are nice enough, but this was not a well oiled operation.Car was in and ready for an appointment in advance, it’s now been over an hour and my car still hasn’t gone in. Very slow — and not enough parking. Be prepared to spend 2-3+ hours to get tires swapped out even with an appointment.
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February 2024 by Tahir Hameed
Very busy store with major parking issues. I wish they could install elevators for better utilization of lower level parking to deal with congestion issues.
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January 2024 by Thomas Lee
Poor service, don’t know what they’re doing
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December 2023 by Michelle Z
Thanks Johnnie for being friendly and putting air in my tires! Appreciate you. I knocked a star off because there is no order if you need to get your tires inflated. I went to the front desk and he told me to go to the bay area and ask someone (no I did not actually go inside the service center because that is a huge liability plus I can read the "Do not enter" sign mentioning such liability)....fortunately I caught Johnnie coming out of a car he had just parked in the bay to be serviced and asked him if he could help me. He was more than happy to do it and told me there was a lady in front of me. The high rating is really because of him! Friendly, efficient, and orderly.
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December 2023 by Patricia Legler
Cheap, fast. You should wait in the eating area behind the hotdog place. Tires were $150 cheaper here than at NTB. Bring a thermos and a hot beverage, and snacks.
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December 2023 by Abdi Safa
Ade fixed my tire issue. I had this problem for 6 months and he fixed it. Great guy. I will go again.Thank you
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October 2023 by Ian Anderson
Here's a glimmer of hope. This shop appears to have turned around since 2021. My experience in 2021 was terrible. Just had four new tires installed Oct 2023. Tires were special order, arrived as promised. Made an appointment for 7:30pm. Car was on the rack by 7:45, and completely finished by 8:45. No damage to my perfect rims, balance is spot-on.
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October 2023 by AGeekyGuy
Good price but not worth the nightmare experience. First appointment for all 4 tire replacement took over 3 hours. All for me to have to bring the car back a few days later since they didn’t properly balance all 4 wheels. Then car still felt off so took to a dealership to find out all 4 tires were rounded which the most common cause is from improper install. Now, a few weeks later I’m back via appointment for all 4 tires to be replaced. Appoint was for 3pm and they just put my car on the lift at 6pm. Now I have to pray they actually install everything properly this time.
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October 2023 by oscar fuentes
my service here was so bad I had my car here from 1:00 pm all the way to 8:00 pm at night just for them to tell me that they cannot fix my wheels the service here is horrible
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July 2023 by Terry D
I usually love all things related to Costco, but their tire center is a total scam. Without incurring any damage, hitting any curbs or big potholes and having driven well under 20k miles, the side wall of my front passenger tire completely blew out. It was well within the warranty period, so I took it back here to have it looked at. The associate I talked to guaranteed that it would be replaced, gave me a number and told me to wait. And wait I did, over two and a half hours because they had my car. Finally the supervisor talked to me and said the warranty was void because they didn't rotate the tires and have them balanced every 7,500 miles. Rotate and balance your tires every 7,500 miles? Who actually does that? But if they had just told me that at the start and not kept me waiting I might have looked over the whole thing since it was in the fine print (apparently). But to have me wait for so long only to pull the rug out from under me? Unacceptable.
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July 2023 by Suryarao Tipparaju
Lousy customer service.They don't listen to the customer. They just "don't listen" what the customer has to say. If there is a negative star rating, I would given them -5.
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June 2023 by Roddy Moscoso
I had a very good experience getting a new set of tires purchased and installed at the Costco Tire Center. Very good service.
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June 2023 by Cynthia Garcia
Be ready to wait for a long time even if you have an appointment. It took 3 hours plus to get tire rotation and balancing.
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June 2023 by Maggie Zehren
I had an appointment and it still took 3 hours for a tire rotation. I have been to many other Costco tire centers throughout the US and never had this issue.