-
January 2024 by Cham Sing
Good self storage facility
-
December 2023 by Vince Berg
The record keeping of this company is very bad. Never sent any notice prior to taking action. I paid in full and they charged me exorbitant fees without cause to release my unit, to extract money NOT due because of their errors.Do not use this firm or their storage units.
-
May 2023 by Robert A.
Prices are gouging. Customer service is terrible. Once you have a unit they will stick you with price increase at least twice a year...anywhere from 10-15%. Made 12 separate attempts in two days for customer service and finally got a flippant call back from someone claiming to be a District Manager but only after I got very insistent with a nice lady in their sales area. Naturally when they thought it was a sales call she answered. Otherwise, forget it. They have you captive so why should they bother talking to you. They also have a very high turnover rate in their unit offices.
-
December 2022 by maclifer
Good clean storage but they've increased my rent 6 times in under 2 years.Online my size space is $279 but I'm being charged just under $500 with the latest increase. Moving out before increased payment is due.
-
October 2022 by Jennifer Cerpe
Been storing my belongings here with a friend for a while now and never had serious issues until now. I like to do regular check in's on my items, but this last time I noticed an absurd amount or rat/mouse dropping in our unit, and when I was looking closer at my items, they were CHEWED up. I should've paid more attention when I noticed all the rat traps around the facility but thought it was an extra layer of precaution... I never stored any food in my unit either, just books, office supplies, and winter clothes - so this was extremely upsetting. Cancelling my membership effective immediately
-
October 2022 by Ben Blanco
The facility is good, but the prices have gone up insanely. This month received notice a 40% price increase bringing us to 274 a month.
-
October 2022 by ali vann
Extremely clean with Excellent climate control, feels better than my house. Great hours with loading dock. By far the best storage facility I've seen. If you need space this is the Ritz Carlton.
-
October 2022 by Nina J.R
We lost keys to our storage unit, as embarrassing as it was, Ed came to our rescue and helped us get a new lock and set of keys. Thank you Ed for saving the day. It truly means a lot !! Your kindness and patience with us made our day!
-
October 2022 by Philip Chung
Set up a new account with Ed. He was very professional and it was a pleasure speaking with him. Five stars!
-
August 2022 by Mama Llama Llama
I’ve been renting from this location for some time now. I love Ed Reed he is awesome. However this new general manager Shashi Giri is lazy. The office is always closed and locked . The bathroom is never clean now always clogged up when you inform him he ask you what’s wrong with it or like he doesn’t care . He clearly has a problem with people of color . A young man came through the gate to get in which I’ve seen several people always do. Not everyone always put their code in . He told the young man he wouldn’t let him out he closed the gates and stood there in the garage waiting for him to come down . Kept calling him bro and harassing him only time he ever came out the office . The building is dirty now . I’ve never had bugs in my unit . Until he arrived .He is lazy , rude , thinks all black people look alike from a previous comment he made .He needs to go elsewhereTheir 3rd floor is infested with rats and roaches .He never answers the phone.He sends out unprofessional emails.
-
August 2022 by Bunny
Signed up online for a unit last night, got a phone call early morning following up with my request. Came in and got my unit same day for the online sale price. It was so easy and stress free to get a unit here. I’m excited ! Thank you Shashi for the great customer service and the tour :) I will be recommending this place to others!
-
July 2022 by Joe Zamoiski
Getting unit set up was great by the whole team! Very clean and organized. Exceptional service and glad I chose this location run by this staff! Very happy!
-
June 2022 by Antoinette Weeks
Very professional and excellent service. Ed at the Gaithersburg location was very helpful and knowledgeable. My experience with Self Storage Plus is significantly better than that of their competitors!!
-
May 2022 by M. Kastro
Great and easy set up to get a unit. Alberto and Ed are def great team. Definitely would recommend this place for anyone needing extra space.
-
April 2022 by Saisha Rhone
Love this place!! Everyone was very helpful andKnowledgeable made the process very fast and easy and non-stressful. Very accommodating and if I need storage in the future I will most definitely come back