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February 2024 by Valeria Lee
Pharmacy has attitude. I was in line and they closed for lunch telling me I had to come back at 2PM worse customer service. Will be changing to a new location asap.
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February 2024 by Francia Andréa
No home training. I called today at 4:08am to ask why I keep on receiving a higher copay than stated on my insurance. Also for the same medicine I used to be prescribed? There was a savage African lady shooting out on the phone that it’s my Aetna insurance blah blah.I don’t have Aetna and I never had. She kept on yelling so many non sense. I’m about to pick up my prescription today and change the CVS. So many bad experiences keep on pilling up from this pharmacy.
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February 2024 by Sara Hamouda
Staff are extremely rude. This CVS has been struggling with staff members for a couple years now. I do not recommend even if it is 24 hours.
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January 2024 by Brittany
The first ever 1 star review I’ve left for any place, and for good reason. Do not fill your prescriptions here!!! You’ll be on hold for 20+ minutes, frequently put on hold again and picked up by someone who has no idea what’s going on, and then lied to repeatedly about when your prescription will be available. Try the CVS in Rockville, much better.
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January 2024 by xxminniemousexx xx
Went to this store for a return and an older man helped me. Then he asked me “why did you buy it and return it? “ in a frustrated and rude way.If you asked if there is anything wrong with it , then that’s different, but I shouldn’t be questioned why I’m returning something that didn’t work out for me especially cvs policy allows returns.
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January 2024 by John Tangonan
I was at the CVS store 11/21/23 to pick up my prescription. The pharmacist Kaitlyn was very nice and even helped me how to save on my prescription and showed me how to do it online. She’s a a gem. She’s one of a kind in this store a breath of fresh air. Most of her colleagues just doesn’t care. Montgomery Village store should hire more Kaitlyn’s.
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January 2024 by Water Girl
Say prescriptions will be ready at a specific time and they never meet the deadline. Happens repeatedly.
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January 2024 by Carlos Mendez
I see a lot of negative reviews. My experience was entirely different. Came to pick up my prescription and Poppi at the pharmacy was a wonderful help! She had 10/10 customer service and a 10/10 attitude. Highly recommend!
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January 2024 by James H.
OK. So, my wife has given this place a terrible review before. The location is still terrible. This review is really a call out to anyone that is buying over the counter product from them. Seriously, why are we keeping them in business people? I went to pick up prescriptions since we have been too lazy to find an alternative. (we could go to Target, but they too have seen fit to jump into bed with these sleazballs) After waiting the requisite 30 minutes in line to get stuff that was "ready for pickup", I decided to get a few other items. To wit, a can of saline nasal spray and a nasal irrigation kit. I got to the self checkout and scanned my items $12.99 for the Simply Saline 4.5 oz, and a CVS brand nasal wash kit also for $12.99. I will admit that my loathing of CVS has driven me to not get one of their stupid CVS cards that will pump out 30 coupons in addition to my receipt for every...single...transaction. I am sure, I may have gotten a "sale price", but each of these items is on Amazon for $8 everyday, all day. Don't believe me? Why do we support a company that will gouge us by almost 40% because we don't want them to have our personal information?
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December 2023 by farhan mushtaq
Bad customer service order never ready on time the pharmacy staff totally lazy
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December 2023 by Md Ibrahim Jahangir
Rude cashier and now they take out the shopping cart & basket i Was bought 7 items today and I asking for the shopping cart or basket they told me we didn’t provide shopping cart or basket any more ! Don’t recommended this store
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December 2023 by Laurel Kate
If you value your life, do not get your prescriptions here. This pharmacy is criminally negligent at best and actively causing deaths at worst. I have no idea how many people have died because of their incapacity to do their jobs. Mental health, cancer patient, it doesn’t matter. They treat you like scum and laugh while they potentially kill you. Disgusting.
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December 2023 by Adam Shoar
If I could leave a zero star, that’s what I would do. I never leave any bad reviews for anyone. However, this CVS is the worst in customer service and the dirtiest CVS I have ever visited. I have been in and out of that store to pick up medications many times; there is not a single person in the pharmacy who is nice. Everyone has an attitude, and they seem to HATE their jobs. Maybe they need to look for a new job as they seem to hate helping others. I feel sicker every time I walk out of that place. I’m sorry for all the heavy words; unfortunately, they have horrible customer service, and they will treat you poorly and make you wait for hours. I will recommend any other location but this one.
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December 2023 by nick A
Glad you need a union lunch and people can’t pick up the prescriptions. CVS is by far the worst pharmacy to go to. I will be changing asap. Service is completely unacceptable. On way home with newborn baby and can’t get prescriptions because you all need to go in lunch at the same time.
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December 2023 by Jammie Slack-McDonald
The absolute worst service ever. They seem to be oblivious to the fact that the pharmacy is a vital component to one’s health care system. I give them zero stars at best!