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February 2024 by stephanie marie
Rachanna is a very good worker. She helped me out so much with what I needed done very respectful. deserves a raise.
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February 2024 by Enjoy life “Esther Christian” wisely
I love the staff...Bijen a particular staff is always friendly and extremely helpful. He goes above and beyond. The place needs very few
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February 2024 by shawn bason
Great place to stay still here will be here for a whileRooms: Where clean and neat
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February 2024 by Nicole Metting
Toms were comfortable, clean, and spacious.
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February 2024 by carla desnoyers
I had a wonderful stay at Extended stay America. Rachanna made my checking in process so easy and untroubled. She did a great job giving me recommendations and accommodating me during my stay. I fully recommend staying at this hotel, their staff is amazing!
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February 2024 by Samantha Chavez
I really enjoyed my stay here at Extended Stay America. The front desk staff were absolutely wonderful! Rachanna and Benjin were really helpful in my checking in process. You won’t be disappointed in your stay!
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February 2024 by Rayn C
I came to this hotel a week ago because the paint in my house was still wet so it was very last minute with my 3 year old and I have to say Rachanna at front desk so very helpful while I was stressed out she accommodated my every need and my room was clean and she talked to me and even make my son stop crying ! Thank you for the great experience rachanna!
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January 2024 by Mark Olson
I saw a cockroach, in the kitchen, in the room above the Front Desk. It escaped under the refrigerator. Slept with the lights on to hopefully keep the roaches in the shadows.
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December 2023 by Jeanette george
Great
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December 2023 by Joseph Thompson
Hotel was worth the money paid. Front desk staff was helpful which was comforting especially after a not so pleasant day. Blueberry muffin in the morning hit the spot. I wish the hotel had a pool.
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December 2023 by akeem salako
Any time am in Montgomery County I know where I will be
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December 2023 by Kate Loweth
Evening front desk staff had to be tracked down so I could check in. Nobody was there, nobody answered the phone when called. The staff member offered no apology when they came to the desk and seemed inconvenienced to have to do their job.Elevator was out of service. Hallways stunk of marijuana. There was trash in the hallway outside other rooms that remained all three days I was there. My room had a used bar of soap when I arrived.The police were seen banging on one of the doors on my second day there. Overall, I felt very unsafe here and almost switched to another hotel mid-stay.Breakfast was disappointing at best. Granola bars are not breakfast. Had to ask for more cups for coffee as none were there when I went down.Room did not have a safe.
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October 2023 by marissa sullivan
Receptionist was sleeping with her head down on the desk (visible from the parking lot). After waiting a few minutes I tapped on the glass to get her attention, no greeting. I said my name to be polite, she did not acknowledge me and asked for my phone for the reservation, told me to go next door. Not aware of what she meant since I am not from the area and here for work. Apparently there are two buildings on this lot (totally fine, I went to the next building) tossed my phone back to me and went back to sit at her desk
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October 2023 by ASTERISK WDS
After a funky smelling experience full of roaches. This establishment made me leave in less than 24 hours. In the process of moving the management made false police calls against my gf and I. This made the process take longer.THEY HAD THE NERVE TO ISSUE A LATE CHECK OUT FEE AGAINST ME. Took my money, forced me out. WILL BE CONDUCTING MY OWN INVESTIGATION AND GOING ABOVE THE ENTIRE ESTABLISHMENTS HEAD TO GET MY MO EY BACK
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October 2023 by Cheyenne Walker
Hallways smell like trash 24/7. Roaches everywhere, front and back building. I told the general manager when I saw a roach in my room and it's been over a week with NO EXTERMINATOR. She even gave an excuse as to why there won't be one anytime soon... yuck. The general manager lacks any type of professionalism taking she makes false police reports to try and have the cops do her sloppy work/ make up policies to make it hard on customers. Took my money to then say I have to go and put fees there to take the money they owe me. Water seeping out the floors, holes in walls, and the bed makes it impossible to sleep due to it being slouchy. Mattress so old there's blood and sweat stains on it.. Don't go here if you care about yourself or your well being, taking my property and clothes smell like garbage and cigarettes after staying here about a week.
