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March 2024 by marvin gonzalez
Seller turn her back on me when I asked some questions left me talking to myself bad employee I try asking questions about something employee left me hanging so she went to talk to another customer
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May 2023 by Eli Mills
Pretty normal for a pawnshop to lowball as most are going out of business. So I respect them for that. But sheesh get a new employee other than that Latina woman w tattoos and the worse attitude I’ve dealt w in months. Good luck to this business continuing with these horrible reviews. (Should’ve read them before I went in). 5/4/23 2:12pm
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April 2023 by Guest
Ride staff that can't greet you when you walk in the door. Trying to pawn a entertainment system I'm and they want to give you $40.00 and you brought it for almost $300. Never again , I would go there I don't recommend this place at all. They are money hungry!
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January 2023 by Nicholas O.
It is currently 11:13 AM. Their website and door state that they open at 10:00 AM. Rather than inform me that they were running behind on opening, a woman rudely gestured for me to wait outside in the 20-degree weather. I cannot even write a review on the Pawn experience itself, because of how rude and unprofessional the staff has been. If you need to Pawn, go ANYWHERE else.
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January 2023 by ASh Maya
Go to the other location all they care about is late fees and keeping your property.
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September 2021 by chappet joseph
Treat customer as the trash, the store should open 10 am but never open until one hour later. They show your but doesn't care. Bad store, don't go in the store.
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April 2021 by Love77
Male manager is Great...What is up with the women hired here...terrible customer service...They lie about one rights here at this establishment regarding options...As a business owner...We are responsible for our services and products...and clearly some adjustments needs to be considered...Everyone can not be having the same problems...
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March 2021 by Milena S.
I usually do not like to leave bad reviews but my experience today was so bad that I have to share. I have a very expensive platinum diamond bangle. The bangle weighs 42.5 g and has over 3.2 carats of VVS/ G color diamonds, basically each diamond is 0.20 points. I was not planning on selling but just asked how much they would pay. The manager told me $550 and went on to tell me that they do not pay for platinum anymore and this offer is only for the diamonds. Seriously? I have never heard that platinum is worth $0. So she implied that she will get 42.5g of platinum for free. I do not sell because I need to feed my family. Thankfully, I have a very good job but if I needed money to feed my family being lowballed like that felt wrong and unethical. I will never go back to that store but they should be ashamed of themselves.
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January 2021 by Chino
Guy told me it was okay for me to come in long as it not literally 7 next thing you know, when i came at 6:50 they refused to take me.
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September 2020 by Andrew Goldberg
They charged me more than the agreed upon contract in interest, everything was in the proper time frame as well. Dishonesty is a super easy way to lose customers. DO NOT USE them for pawn!
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February 2020 by Victoria Zavadskaya
The male manager is great! My mom brought me along on her regular pawn jewelry hunt that she's been doing for a year now. He was pleasant, reasonable and went above and beyond to help us both. We walked out with 3 great pieces. Unfortunately, I did not get the same great service from the other 2 associates.
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January 2020 by William Schaefer
Absolutely terrible customer service. Charge you a double late fees, sell you stuff that doesn’t work and don’t offer any refund or replacement, and the manager has zero personality or any reason to work with you. I would highly not recommend this pawn shop. This is coming from someone who has frequented pawn shops for over 20 years as a regular customer and never written a negative review.
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October 2019 by Daniel Chung
Guy told me it was okay for me to come in long as it not literally 7 next thing you know, when i came at 7:50 they refused to take me.
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September 2019 by Alex77 Gaming
Gives you like nothing for your goods
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May 2019 by Phillip Stack
Always helpful definitely helped me out today when I needed them the most they were their for me thank you so much everyone over there at first cash jewelry exchange. Thank you so much!!!!
