-
December 2023 by Tracy C.
First and foremost Danene was absolutely amazing with helping us pick out all things tile, grout and design. She was energetic, knowledgeable and patient. What seemed like an arduous task to us became a really fun and confident one working with Danene. She called upon some of her colleagues (Tony and Zay) and they were knowledgeable, kind and helpful too. Customer service that is exemplified such as this, keeps a customer returning for more items to buy. We visited the Leesburg store a couple of times, but never had the acknowledgment or assistance like we received in Gaithersburg. I believed it paid off for the large order of tile we made for around 3000 sq Ft.
-
November 2023 by weatherly91
I had a great experience at Floor and Decor with Danene as my associate. She was extremely helpful in assisting me with selecting tiles, thresholds, grout, and Schluter. Her expertise and attention to detail made the process so much easier. I was impressed with her knowledge and willingness to go the extra mile to ensure I had everything I needed for my project. I highly recommend Danene for anyone looking for assistance in choosing flooring materials. She was a pleasure to work with.
-
November 2023 by Fiona Athie
Spectacular experience, such great options available and Bethany, Maria and Danene were absolute brilliant, friendly, helpful, thoughtful in their suggestions. Will come back any time! Thanks ladies!
-
November 2023 by cesia gama
My husband is a contractor and he gets very busy and sometimes I need to step in and help out. He sent me to see Ernesto at the Pro Desk. Ernesto helped me source and verify my material list. Good thing he was there because tiling is HEAVYYYY!!! While Ernesto was helping me he was still helping other associates and customers. Ernesto was great and respectful and saved me a lot of time that day. THANK YOU ERNESTO!!
-
November 2023 by Nadine Sloan
I came by for design services and Danene helped my pick out all my tile for my bathroom. She was amazing and I’m so pleased. Highly recommend
-
November 2023 by Jitesh Batra
It’s a very comprehensive store for flooring and tiles and to a lesser extent stone. The crew is informative and the selection is great. I was able to get relevant information about my purchase but would have to come back for the design. Although geared more towards contractors if you are handy it’s a good place to check out the selection.
-
November 2023 by Andrea Rivas
I was helped by Ernesto and he was super kind and knowledgable! Truly made this experience great for me! We had complications with my order, and even though he was not the one who placed the order originally, he helped me to get my full order and was a life saver!!
-
October 2023 by Theresa D.
Veronica F was amazing! Personable, knowledgeable, and professional! She offered suggestions and listened to our preference. She was not "over-selling" but helped us find what we were comfortable with for our project! Recommend highly!
-
October 2023 by Donovan
I was looking for 600 sqft of tile and when I tell you I had the best customer service provided to me. I was impressed on how Enrique presented me the tiles that were shown at this store. I came in not sure what I what needed but when I showed him the kind of look I needed he went above and beyond. If anyone’s come to this store. Ask for Enrique. Great guy!
-
September 2023 by Cathy Lewis
Veronica has done an amazing job helping us get the tiles we need to complete our tiling job. We are very pleased with the help that we have received in this store!!
-
September 2023 by Tim Duncan
Just had an amazing experience with Kevin at the Floor & Decor in Gaithersburg. This nice gentleman asked me if I needed help in an aisle, when we found the tile I was looking for, he help me load it on the cart. When we found out that there was a shortage of another tile, he went and found it in the back and brought it out and loaded it for me. Then after I checked out, he help me load up my truck! Thanks so much Kevin for your wonderful attitude and helpfulness!
-
August 2023 by juan ARANA-ROJAS
The employees of this place live high, they sold me a flooring that was not the same as the other, we have lost a day of work, they live playing and do not know about the qualities. The apartment that they sold me has different specifications. We have the company working on a Sunday and losing money due to the inefficiency of them
-
August 2023 by Michael Charles
This tile store might not dazzle with luxury, but it gives off a straightforward, Home Depot-like vibe. What really catches the eye are the prices, offering solid quality without the hefty tag. Their designers have a knack for grasping your vision, and they're genuinely helpful. As for the staff, they've consistently been pleasant and on-point. I've turned to this store for several DIY projects over the years.It's undeniably more cost-effective than Tile Shop and boasts a broader selection than most big box stores. A reliable choice for tile needs.
-
August 2023 by Subramanian Narayanan
Very nice place with a huge collection of wooden flooring, carpets, bathroom designs, kitchen tiling, etc. etc
-
August 2023 by Warren W.
BEWARE that a delivery does NOT bring materials into your house or condo. They drop it at the curb. YOU must drag hundreds of pounds of product inside to prevent weather damage or theft. Our delivery came in the evening after the flooring contractor left.