About DoubleTree by Hilton Washington DC North/Gaithersburg
The DoubleTree by Hilton Washington DC North/Gaithersburg is a welcoming and well-maintained hotel that consistently impresses guests with its friendly staff and high standard of service. From the moment visitors arrive, they are greeted with genuine kindness and professionalism. The front desk team, including staff members like Kazi, Stephen, Suzanna, Timothy, Khandra, and Rosalyn, are recognized for their attentive, courteous, and helpful attitude, often going above and beyond to accommodate guests' needs. Many reviews highlight staff members who remember guest preferences, assist promptly, and create a warm, friendly atmosphere, making guests feel valued and cared for. The hotel features comfortable, clean rooms with thoughtful touches like a variety of pillows, a smart layout, and good amenities. Guests appreciate the amenities such as the indoor/outdoor pool, a nicely equipped gym, and a laundry room with fair prices. The lobby offers a cozy bar area, with warm cookies and cold infused water available throughout the day, enhancing the welcoming environment. The onsite restaurant and bar, managed by friendly staff like Linda, add to the relaxing experience. Guests also praise the location for being excellent and convenient, with many noting that the inside of the hotel is beautifully updated despite the exterior appearing somewhat dated. The hotel’s organization, especially during busy events like tournaments, is highly appreciated, with staff effectively managing large groups and providing clear communication. Overall, the hotel is described as a home away from home, characterized by attentive service, clean and comfortable rooms, and a staff that genuinely cares about guest satisfaction. Many guests intend to return, citing memorable stays and exceptional hospitality.
My biggest complaint was the city tax The state tax occupancy tax and all the various fees which added nearly $100 to my bill for two nights day. And they charge $5 a day to park my car in a huge parking lot!
July 2026
Stayed a week for business trip. Clean room, great water pressure and strong AC. Excellent housekeeping staff. Elevators were broken the whole week, which is frustrating. I requested silverware delivered, and was denied repetitively by front desk staff through call/chat.
June 2026
Carlota was a great lady who took care of me on breakfast very kind and respectful, I would definitely come back :)
Property Amenities: Breakfast available (surcharge), Restaurant, Fitness facilities, Meeting rooms, Safe-deposit box at front desk, Gift shops or newsstand, Garden, Terrace, Business center, Bar/lounge, Laundry facilities, 24-hour health club
