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November 2023 by Isabel B.
I was there yesterday. what a horrible experience! the guy is an older man. he seemed annoyed when I walked in for passport photo. his setting is the back with no light. when he showed me the pic on computer I asked to be retake and he was angry needles to say I walked away. what is this guy in. business with awful customer service skills?
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June 2023 by Xiao Feng
Very bad service. Not professional for kid passport photo. Even refused to fully refund. Never go there again.
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June 2023 by Bonnie McClelland
Cannot catch them open. The posted hours say open to 5p on weekdays. This is the second time I have left work early, only to find the doors locked, lights out, and no answer on the phone at 4:35. Forget it. Going to Walmart.
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January 2023 by madelyn yi
One of the best in the area, however I pay the same amount for digital here than I do for digital and print while in new york. Sad that while in Rockville/ Gaithersburg area, I have to scrounge up more money for my film. Nonetheless, the efficiency and quality here is superb and besides the price comparison from my experience, they’re amazing and I would recommend.
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September 2022 by Sebastián Sánchez-Schilling
I chose to ignore the bad reviews on this place because of the other good ratings it had received, but I can confidently say this is probably the worst film development / processing experiences I've had.The film was poorly developed, leading to weird discoloration throughout. There is dust all over the scans and they are low definition. Perhaps the worst is that when I came to pick up my film the negatives were all left uncut and splayed out on the desk without any protection. All of this for $20 (!) for each roll, just scans and development w/o any prints made.If you care about your film avoid this place.
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September 2022 by M Yi
One of the best in the area, however I pay the same amount for digital here than I do for digital and print while in new york. Sad that while in Rockville/ Gaithersburg area, I have to scrounge up more money for my film. Nonetheless, the efficiency and quality here is superb and besides the price comparison from my experience, they’re amazing and I would recommend.
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July 2022 by Ali S.
I came here because I had to get my passport verified for my employer due to remote work. The man working behind the counter was incredibly rude. He asked for my social security number while other customers were in the store. When I told him I wasn't comfortable verbally telling him, he aggressively mocked me and said things like "what, you think he's going to memorize it??" referring to the gentlemen standing near me. That is an incredibly ignorant thing to say, it's a FACT that it is unsafe to announce your SSN to a room full of strangers. He finally rudely tossed me a pen and paper to discreetly write it down but I felt uneasy about that too. I regret not walking out and finding a safer option.
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June 2022 by A P.
very poor service. the man in charge did not let me come near the machine. he was incredibly rude and pushy for private information. totally uncalled for. would much rather go to a different image ace or usps for much better service.
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May 2022 by Tia Wil
Was very helpful and nice! My film was developed in about 3 hrs and sent via email. Thank you!
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April 2022 by Soraya Javid
My husband referred me to Image Ace to get my passport photos taken, for my Canadian Passport renewal. I’ve read some of the bad reviews left here and I think there’s some cultural miscommunication. I’m middle eastern and this man totally reminds me of my dad! He’s direct yes, but so kind and very much willing to help and deliver great service! I was really happy with my photos! And the best part? He was informed about all the Specification difference from ?? to ?? As the embassy’s chosen passport photo service provider for our area. I’ve been to 2 other places that had no idea there were differences in photo requirements. This could have caused my renewal application to be declined. Image Ace made this convenient, easy, and quick for me!
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January 2022 by meredith morris
Assad knows what he is doing. I’ve used him for YEARS and he is super helpful, capable and professional. Has always gone above and beyond for me. One of the last of the pros in the business. Have read some of the bad reviews and it puzzles me because I would not go anywhere else but here for all my photo needs. He doesn’t suffer fools (why should he?) and there are a lot of fools out there seemingly.
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January 2022 by Laura B
So disappointed about this place!!!I wanted to print 3 photos 11 x 15 and I gave the person who was working there all the details.I went the next day to pick them up but I didn’t had time to check them.At home I saw that he printed all 3 pictures on a big white (regular) paper. He said that we can cut them. The pictures were black and white and he asked $60.I am shocked about how unprofessional this man is!!!He didn’t even follow the directions on how to print the pictures. All the pictures have 2 black lines on them (who knows what he was thinking about). So my $60 went directly in the trash!And to add, he was so mean!I didn’t even returned the pictures because I don’t want to deal with that man ever again!
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November 2021 by Nazee F
Wonderful service and the owner is very helpful! Would highly recommend.
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October 2021 by Patricia Panzer
I called first and asked if the edited, photo shopped photos. He said yes so I went and I gave him the photos on the drive plus copies and explained what I wanted done for each. He said the bigger photo he would have to contact a company. I said fine. When he contacted me with a price I asked about a proof. He said no that don't do that. He asked for me to come and look at samples of their work. He had only one and it wasn't that great so I said no to the bigger photo. I then asked him about the other s 4X6 photos and he said they couldn't do it. When questioned he said he sends everything out. He doesn't do it himself. I would not have gone to him if I had known that from the beginning. I wanted a place to go to talk with someone about that I wanted. You can go online to other places that do the same thing without a middle man which is what he is, he says he edits which HE DOES NOT DO!I guess it's very easy for some people to not tell the whole truth. What I said was, my son can take old photos and fix them. I never said he could do the photo editing. And it's not true that you can get a proof before paying. I've done it since leaving his shop and the shop is in Rockville. He told me the 8X10 was being done by an outside company, not the 4X6 photos. That is where the problem came in. HE DID NOT TELL THE TRUTH! DO BUSINESS WITH HIM IF YOU WANT PHOTOS PRINTED, NOT FIXED BECAUSE HE DOES NOT DO IT.
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September 2021 by Denise M.
I have used this business for the last time. Every single time the owner has been hostile, or at best, made me feel uncomfortable. My husband also used his services and felt that he was rude and unprofessional.
