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January 2025 by Dr. Jonathan A. Brown
I bought two pieces of silver in November, a Cuban link bracelet and a ring. I like to support small businesses whenever I can. The bracelet's clasp broke within one week of owning it. In returning to the store to fix the bracelet, I was told I had to pay for the repair.
I wore the bracelet for less than a week and they want to charge me to repair it.
I will not shop here again and encourage you to consider if buying from a store that doesn't repair its own jewelry is worth your business.
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January 2025 by Danny Duron
Had purchased a set of earrings i noticed the jewelry was damaged. Went to see if i could get it fixed or replaced was denied. Asked for refund was denied and told it was my fault without even trying the jewelry on
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January 2025 by Olga Quintanilla
WORST EXPERIENCE EVER!!!!! SAVE YOUR MONEY AND YOUR TIME!!!! PARA MI GENTE QUE LE GUSTA EL ORO NO COMPREN AQUI! ROBAN EL DINERO Y NO AYUDAN A SUS CLIENTES!!!!!
I bought these 01/10/2025 as a gift for my mom and she finally put them on. After not even one hour of wearing them the little diamonds started to fall out WHILE WEARING THEM. My friend had a similar experience so this is obviously a pattern after reading some reviews as well. These were so easy to click on and when she took them off after we noticed the diamonds got caught in her shirt! the left one came out bent and they blamed us by saying it was bent by force. They denied to call their manager while I was in store. I found Naomi’s number (their manager) and called her myself. Upon answering right away despite she’s on vacation which is why they refused to call her, Her solution after me not even owning these earrings for 11 days never worn not ONCE until today and not even an hour is that I pay to get them fixed. I went to THE RADIANT JEWELS IN GAITHERSBURG INSTEAD and sold the earrings there and bought from them. They’re excellent customer service and their professionalism will forever be appreciated. Joyería Crystal are liars and thieves.They will talk to you disrespectful and condescending and smirk while you’re talking about your bad experience with them. Please do yourself a favor and do not buy here. They called me several hours after I already bought elsewhere to try and “fix” things because i’m sure the MANAGER “THAT DOESN’T ANSWER THE PHONE AND IS NEVER THERE” (their employees exact words) reached out to them and had them call me. Thanks for nothing !
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March 2024 by Isabel Diaz
Very good service, I recommend it ??
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December 2023 by Carlos Zelaya
I went to change the battery in a watch...and the battery only lasted 3 days...and I went to complain and they are not responsible for the battery life...I do not recommend them...
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December 2023 by Natalia Escobar
They are dishonest, they change the pieces of jewelry that are sent to be repaired and keep the other 18k, they make arrangements in yellow gold with white gold and get angry when asked for explanations or changes. Very bad service
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July 2023 by Mariana Fernandez
Excellent store I love it I recommend it
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May 2023 by Jeniffer Rodriguez
I don't recommend that you glue your clothes together because they don't weld them well, I've already been there and I wanted to give it a second chance when I was going to put it on, the chain fell off, very bad for that. ?
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April 2023 by Ruth Robles
Good attention
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February 2023 by Yulisa Escobar
Delighted with their attention, and even more so with their wide variety of clothing. I would definitely visit them again for their great promotions and discounts…
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February 2023 by karol orantes
I recommend Crystal Jewelry because of my experience shopping with them, they offer quality clothing and personalized service, I love the variety of products for the whole family.
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February 2023 by Cledis Majano
Good service and kindness I recommend Crystal jewelry in all their stores, excellent service and beautiful clothing they offer. I was looking for a gift and found just what I was looking for, thank you
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February 2023 by Gaby Ventura
Incredible.. Jewelry that I stopped wearing and thought I was losing, I took them to the Crystal Jewelry workshop. And now I have my jewelry back like new.?
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February 2023 by Nora De Espinoza
For me it is a true privilege to visit them in all their crystal jewelry stores. I love the attention of the staff and all their variety of clothing.
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February 2023 by Luiz Del Cid
Very nice place the best lotions
