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February 2022 by Jaclyn N.
Hello, this message is to inform you of a positive experience I had at the Maryland Gaithersburg location. On Feb. 19, 2022 I was shopping for new furniture items for my birthday. One particular item was not in stock and I preferred to spend at this location because I had a lack of good customer service at another. I expressed this to Madison (associate/manager) and she was extremely polite and helpful with making my shopping experience a great one!! I left with all the items that I wanted since the missing item was available for me to have off display. I am big on having a great customer service experience because unfortunately it lacks in the retail industry nowadays. I wanted to make sure that Madison was praised for her good energy and effort to solve my matter. When I get bad service I typically choose not to spend money at a location, this happened at the capitol heights md location. So Im pleased to say that I had a great experience at this location thanks to her.
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February 2022 by Benjamin T.
So the furniture is cheaply made and the demos are always wobbly. However they aren't priced to sell. I always see the local realtors browsing for staging furniture and wall art. The wall art isn't bad and can be had at a good price during seasonal sales. The selection is iffy and the Frederick store seems to have all the good art during the sales. I got a nice taco kitchen mat for 6 bucks and put it in a guest bathroom. You stand on a mat that tells you to "keep it together".... This place sells those kind of gems.
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August 2021 by Jos J.
I give 2 stars,,,,althought has a lots of items but most of these items are sky high pricing. IDEA: if you lower prices You would get maybe more business. Almost No discounts every time..store is ok- but runs me away prices.
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August 2021 by JO X.
I give 2 stars,,,,althought has a lots of items but most of these items are sky high pricing. IDEA: if you lower prices You would get maybe more business. Almost No discounts every time..store is ok- but runs me away prices.
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May 2021 by Diane M.
Just found this place and it was right on time as I needed to update my patio. They have everything you need and more. I'll be back to survey the rugs as they have a huge selection and I didn't have enough time to look at everything. Bought some lovely plants and decor and the prices were pretty good.
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March 2021 by Sara N.
Nice selection of items. Cute backyard sets especially! Some great furniture pieces. Very fun to browse around in. But good luck when it comes to customer service as some have said. The line stretches on forever and 2 cashiers is simply not enough for a warehouse that size. I was trying to cash out during a not very busy time. I had one item. The cashier finally was available so I greeted her warmly. She said 'no, no, no', shook her head, did not even Look at me and shut down the register. Ummm... what? They really need more workers and maybe they can actually attempt to be friendly. Then it would be a more enjoyable visit.
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December 2020 by Howard C.
Things don't go as planned during COVID, I understand that. But one cashier just refused to even give any effort to help us process a return. She flatly stated that the manager said last week that a new policy says no returns will be accepted; we bought the item 3 weeks ago and the policy is 60 days returns. Cashier's attitude was basically just "can't help you. Bye"
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November 2020 by Abigail R.
A lot of fun stuff here! But you guys lost a lot of business by poor staffing. 2 cashiers on a busy Saturday right before thanksgiving was a stupid move. I know I'm not the only one who took one look at that insanely long line and just left.
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November 2020 by Overjoyed B.
Great home accessories. Everything you need to personalize your home. They also have holiday decorations you'll love.
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September 2020 by S W.
Very rude customer service. A young woman behind the register snatched my phone out my hand when I was inquiring about an online pickup. All of the staff seems disjointed and Unorganized will not return.
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September 2020 by Captain I.
Terrible and aggressive customer service! My online order was cancelled with no explanation and when I asked questions, the woman I spoke to at this location was very short, unhelpful, surly, and sarcastic. I ended the conversation angry and even more confused than I was initially! I've never seen such shockingly angry customer service... and I once worked in food service where I'd have loved to snap back at some customers.
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August 2020 by Lauren H.
As other Yelpers have said: it's very disorganized and messy inside. They attempt to display some items but it's not very presentable.. everything is mostly in shelves and one thing I found very annoying was that their clearance was at checkout? Very strange place to put clearance items. And I'm a bargain shopper so you know I had my eyes PEELED for where the heck that clearance section was, lol.HOWEVER, I had a lot of fun walking around and browsing. I ended up buying a large fluffy pink body pillow for $20 which wasn't bad, AND two nice outdoor patio-type chairs for $20 each. It kind of reminded me of Big Lots, but with a focus on just outdoor/indoor furniture and random stuff like pillows, bathroom items, etc. I have to be honest, I could spend HOURS in that store browsing for fun because the place is HUGE!! Still, if they got a little more organized with things and maybe had more than one cashier running the place, it might be more successful at attracting multi-visit customers.
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June 2020 by Brett S.
The easiest thing should be to checkout. You have two cashiers that have no idea what they are doing and now there is a line of people trying to buy things at your store. I gave up and went to Lowe's. You list my business fir good.
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February 2020 by Ellen C.
There is a ton of stuff and it all poor quality. I was very disappointed in this store. It's a great place to wonder around and look, but there is nothing I wanted to bring into my home.
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January 2020 by Shelly J.
This place is described as Ikea and Homegoods stepchild. This store is what replaced Kmart. Aesthetic wise, it looks depressing. You can't tell this was opened less than a year. The store is disorganized and messy. Barely any associates working. The ones you see looked miserable. Is it that bad? Forget about hospitality or good customer service you wont find it here. Prices? Ha, its expensive and the stuff is not cute. Everything thing here is marked up. Quality of items are horrible. I love collecting wall art and usually I find nice ones at TJ Maxs or Home Goods for less. One sole cashier. They should have self check out. 8 plus customers waiting on a Saturday night not cool. My crystal ball tells me that this place wont last in 3 years. Extra star was for the nice cashier. Otherwise this would've been a one star review.
