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June 2022 by Xiaorong Hu
The technician is super professional and quick response. The apple store asked me to mail back my computer to fix it but I have lots of work related documents that I should use soon. Then I found Mac Business helped me. Because there's no problem of my MacBook after they checked, they even didn't accept the payment. I am super impressive, and must give them a five-star comment to let the public know their kindly help and professional.
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October 2021 by Charlie Regan
I had an emergency. My older Mac Book Pro crashed during an upgrade install prior to a back-up. Desperate to fix issue and retrieve data as I am heading out of state for two weeks and will be working remotely from hotels.Came in first thing in the morning with no appointment. Andy was professional and attentive, explaining clearly to this semi-luddite what the problem may be and the possible solutions/outcomes. Did an immediate diagnostic and told me he would work on it and call me in an hour or two. 2 hours later he had it working better than before the crash with every application and setting seamlessly restored. And the cost was ridiculously lower than I anticipated. A tremendous value with attentive, knowledgeable service. I will definitely be referring my Mac-using friends and colleagues to MBS.
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June 2021 by Alexandra Nneka Iwuchukwu
I went to get my nephew’s MacBook repaired at this store. Andy was extremely helpful, he went above and beyond and even provided a free diagnostic. I would definitely recommend this store to all. Excellent customer service!
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May 2021 by Cynthia De Los Santos
I had issues with a screen replacement done by my son so I brought it in to the store. It was a simple fix, and they fixed it quickly. Service was amazing, fast, & friendly!
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March 2021 by Liz Wainger
Mac Business Solutions is simply the best! I had to have a computer repaired under warranty. They communicated at every step of the way and when I had some questions about how to reinstall things once the computer was fixed, they patiently worked with me to do this. They are great technicians but more than they they have exemplary customer service. I highly recommend them.
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March 2021 by Scott Tigney
We dropped off our computer for tech support, they fixed it within a few hours told me what the issue was and how to avoid it in the future. They are top notch and highly recommend them for any computer service. Saved my computer and money. I will not be returning to Apple. New loyal customer.
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December 2020 by Jenny Chen
I went to get my macbook keyboard fixed here and while I wasn't in town long enough for them to replace the parts, they cleaned things up and made the keyboard almost good as new without charge. So impressed and grateful for their top-notch customer service - would definitely recommend to anyone needing apple repairs.
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October 2020 by Steph Ventura
Had an issue with my phone and I was out of there within an hour. The people are cooperative and friendly! It would’ve taken ages if I’d gone to the Apple Store. Can’t recommend this place enough!!
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August 2020 by Sisi
Customer service is here terrible. Both times I came to drop off and pick up my phone the receptionist unlocked and opened the door. Then without greeting me just looked at me waiting for me to speak. Honestly, I had better customer service at the fix-it stand when I got my iPhone 6s Plus fixed and I spend way less money !! (Montgomery mall). The only reason I went here is that the genuine parts work better on the 11.The second thing is that this place is obviously operated by a bunch of people that haven't gone through customer service training because the attitude throughout the whole interaction was ridiculous.Third, they wanted me to leave my phone with them unlocked so they can run a "diagnostic" on the phone. (Apple does not ask for passwords) Which I absolutely did not do. I don't trust strangers with my device and his matter of fact tone definitely wasn't making me any more comfortable.Lastly, If you can I'd recommend just going to an actual professional establishment like the apple store or Best Buy because these (children) staff are rude and ridiculous.Also, they make you stand in the hot sun outside for 10-15 min while they give you an estimate on how much it's gonna cost to fix your phone.
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August 2020 by Dugin
Reinhold from Mac Business Solutions is extremely professional and actively reached out to make sure he listens if I had any unresolved questions or concern regarding the upcoming keyboard repair for my Macbook Pro, wait time was very short and he kindly addressed every miscellaneous concerns I had. No complaints whatsover, and my keyboard seems to work flawlessly after their service. Thank you. 6 stars
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August 2020 by Sisi Syonah
Customer service is here terrible. Both times I came to drop off and pick up my phone the receptionist unlocked and opened the door. Then without greeting me just looked at me waiting for me to speak. Honestly, I had better customer service at the fix-it stand when I got my iPhone 6s Plus fixed and I spend way less money !! (Montgomery mall). The only reason I went here is that the genuine parts work better on the 11. The second thing is that this place is obviously operated by a bunch of people that haven't gone through customer service training because the attitude throughout the whole interaction was ridiculous. Third, they wanted me to leave my phone with them unlocked so they can run a "diagnostic" on the phone. (Apple does not ask for passwords) Which I absolutely did not do. I don't trust strangers with my device and his matter of fact tone definitely wasn't making me any more comfortable. Lastly, If you can I'd recommend just going to an actual professional establishment like the apple store or Best Buy because these (children) staff are rude and ridiculous. Also, they make you stand in the hot sun outside for 10-15 min while they give you an estimate on how much it's gonna cost to fix your phone.
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July 2020 by Alon Porat
Great service, nice people and professional work !My new MacBook Pro has lost connection with the keyboard and touchpad, all the Apple stores are closed due to the COVID19.Was able to schedule an appointment (through apple.com) at Mac Business Solutions, dropped off the MacBook on a Thursday and had it ready for pickup first thing on Monday morning.It works and looks great, thank you so much ! Highly recommended.
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April 2020 by Lawrence Romorini
Mac Business Solutions offers great, helpful customer service.
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June 2019 by Eric Carter
Spring, 2019. I have a Mac Book that would freeze up after being on for 1-2 minutes. To make it work again, I needed to turn it off, then on and log in again. Then it would freeze after a minute or two. I took this Macbook to Mac Business solutions in May. Less than on week later, they called me and told me that they reloaded the operating system and restored the Macbook to normal working order. The cost for the diagnosis and fix was very reasonable. I could not be more satisfied. I highly recommend this company to any Mac user.