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November 2023 by Henry Cardoza
One of the reasons I was inclined to buy from Mini of Montgomery County was their reputation, I checked out their reviews on their websites and was surprised at how highly rated they are compared to other dealers. Another reason was what I read about their Passport system to ensure the sale of a used vehicle in which they guarantee that it passes more than 100 checkpoints and well surprised by their good customer service through Marilin to whom I greatly appreciate everything. the support and I could not fail to comment on the mechanical service since at first I had a bad experience since the Mini did not pass the emission test but they showed me that they have very good support and they repaired it at no additional cost to me. I did not expect less from them and they did not disappoint me, which is why I thank the service manager. So far very happy with my Mini
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November 2023 by Kendra Stephens
My car was totaled in 2022 - I had been taking metro for over a year and finally got tired of the train. I called mini and a young lady named Marilin said she would meet me and answer all my questions- they sent a Lyft code so I could get to the dealership - when I arrived I told Marilin I needed to leave with an electric mini fully loaded with either white or saddle interior- they had a green mini with white racing stripes and saddle interior. I was firm on what I was willing to pay; Marilin said she wanted me to have the car I wanted and she worked her magic to get me in the car @ my desired price point. It’s been an overall great experience - Marilin is so sweet, and is always on had to answer my questions. I’m so glad I made the decision to purchase at mini of Montgomery County!
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November 2023 by Jill Koepke
I purchased a used car from Mini of Montgomery. I’m very happy with the car and it’s condition. I was so impressed with the representative who helped me, Brian Keener. I would work with him again and refer anyone I know to his care and expertise. Everyone at this dealership was extremely helpful, friendly and welcoming. I couldn’t have asked for a better car buying experience and I’ll definitely be back for all future needs.
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October 2023 by J Velez
It all started with just a simple windows shopping visit. I just wanted to take my wife for her to look at her one of my dream vehicles which it was the Mini Cooper. Needless to say that it felt like it was love at first sight, my wife quickly became emotionally invested with her new clubman. The Mini Cooper is in a different league all on its own, and it deserves recognition because of its fun and a great handling that BMW is known for. However, we hesistated because we had just purchased our previous vehicles six months ago from another make, but what propel us to make this purchase was not only because there were great incentives, but it was the customer oriented, friendly and helpful environment that made all of the difference. My wife and I were so impressed by the experience that I end up purchasing another Mini Cooper for myself.So I have to give kudos for the joint effort to Edio Alarcon who was our salesperson, and if it wasn't for his friendly, patiently and charismatic attitude, it would not have been possible for us to make these purchases with, of course, the help of Giles, the sales manager. The same goes to Luis from the finance department on which we weren't coerced to purchase a GAP insurance and/or Maintenance plan.
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October 2023 by Ben Prickril
We just purchased a new 2024 MINI Clubman Final Edition from MINI of Montgomery County. The Clubman is all we could hope for. Styling and features are outstanding, and customer service was excellent. Highly recommend this car and this dealership.
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September 2023 by Penelope L.
I was so excited with my new car purchase. I thought my salesperson, Rod was amazing but unfortunately my excitement has been short lived and replaced by complete and utter disappointment. I have had my new vehicle for just over two months and my temporary tags have now expired. I have done everything to attempt to communicate with this dealership to no avail. I am so frustrated at the lack of communication and interest in my unfortunate plight.Sadly, I am no longer able to "legally" drive my new vehicle and I have received absolutely no response from this dealership.My best advice would be to go elsewhere for your new car purchase. I am now realizing that there are other past customers who have had similar issues, with one customer being given the wrong tags by the dealership.Mini of Montgomery falls under the corporate umbrella of "Passport Automotive Group" and although they appear to take great pride in their 9 dealerships, they are truly lacking in the ability to follow through and complete a new car sale.I understand that a poor review on YELP won't yield me any results but I am hoping that my calls to "MINI USA" and the "Attorney General of Maryland" on Monday morning will hopefully help.
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September 2023 by Steve Giacobbe
I had a fantastic experience with Bagrat when purchasing my Mini Countryman! He was extremely considerate of my time and was sure to answer any and all questions that I had. Nick, the GM, was also an incredible help throughout the process! I absolutely recommend anyone go to them!
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September 2023 by mrhappygolucky888
Appointment for oil change and brake fluid flush. ( also air filter replacement)Friendly informative and great service with mini of Montgomery as always. Laura my service advisor was very warm welcoming and wonderful to speak to with regarding my mini maintenance. I’ve been to this mini dealership thru the years and highly recommend to any mini customer who need their mini serviced.
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September 2023 by Lamia Earrchidi
I would like first to say Thank you to Edio and the team of Mini Montgomery for being very kind, efficient and professional and helping me making the perfect choice according to my needs and preferences. I’m so happy and satisfied with my purchase and every single detail about my 2024 Mini Cooper! Thank you again
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August 2023 by L Premo
Marlin was our dealer and she was really helpful and patient with all our questions. Nick in financing as well. As we started our day calling dealerships to see if the car we wanted- a used VW GTI manual, she answered our call quickly and cheerfully but low key- no pressure sales. She quickly found the car and had it ready when we arrived. It was in excellent condition and we had the car we were looking for. Price was good for the quality. We are pleased and grateful for the help and the car we got. Genuine people helping. Would highly recommend them. We asked her to take the photo to show our kids. Never thought we’d be sharing in a review but what the heck.
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August 2023 by Walk through Life with me
I love my mini! I Highly Recommend Davon! He was great to work with and really went above and beyond to secure our desired car! He was knowledgeable and personable. No hidden fees. Smooth quick buying process. I am so thankful!
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August 2023 by Richi Shah
My experience here was so stress-free, smooth and efficient. Josh was so easy to work with, always ready to help out and answer questions. So glad I chose Mini of Montgomery to buy my first car :) :)
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August 2023 by SGTA Board
I went for a four-door for the very first time! Only 6 in longer so still easy to parallel park and always fun to drive. So grateful for my friendly, helpful, knowledgable motoring agent Marilin Madrid who made everything go smoothly and always kept me informed!! Love my mini n love mini of montgomery county who have always given me great service for 12 yrs even tho i live in the district!!!
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August 2023 by Pete Galindez
I had a great experience with Mini of Montgomery Co….having purchased 12 cars in the last 10 years, this was one of the smoothest, least stressful processes…will definitely recommend them to my friends. Josh was awesome!!!
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July 2023 by Tony Durso
Great experience with the team at Mini of Montgomery County. Dennis is very knowledgable about Minis and is very helpful. Quick ordering process and everyone was very friendly and easy to work with from sales to management to the finance office! Loving the JCW convertible!
