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November 2023 by Amin Salaam
$1,200 and 4 hours for thermostat and temp sensor replacement?I’ve done both before myself for less than $200 and in under 2 hours?I have mixed reviews about this place because I’ve had quality work done here before, always when the short Spanish guy was manning the counter??♂️
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November 2023 by Andrew Wilson
NEVER, NEVER here again! They gave me an appointment for 10:00 am to have 4 new tires installed. At 11:00 am they told me that they were short staffed and would not be able to get to my car until 12:00N. At 12:00 they took my car into the garage, took 3 tires off, and then did NOTHING for the next hour! At 1:15 they removed the fourth tire and started some work. At 2:00 pm they finished and pulled the car out. FOUR HOURS to do the job, and I'm not sure they got the balancing right! During that time I heard them try to up-sell every customer that came in on something. If I have to return to Mr. Tire, it will not be at this location!
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November 2023 by Denise Henderson
Like most car drivers, I became stressed when I learned I needed brakes and tires. We all know what that cost looks like, but then you wonder, “Who can I trust?” After researching options online, I narrowed it down to three (the third being my nephew, who is skilled, cheap, and willing but impossible to hold down long enough to complete the work). I ventured to Mr. Tire first and was greeted so genuinely by Stew. Stew (the front desk gentleman) went on to walk me back and forth to my car to ensure he understood what I wanted to do and that I understood what needed to be done. As I waited for my diagnostic, you could hear the mechanics laughing, so hinging and joking with each other (speaks volumes about management). My time at Mr. Tire ended with a satisfied customer - me and this review telling anyone in Gaithersburg to choose this Mr. Tire as your car solution “period!”
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November 2023 by Andrew W.
NEVER, NEVER here again! They gave me an appointment for 10:00 am to have 4 new tires installed. At 11:00 am they told me that they were short staffed and would not be able to get to my car until 12:00N. At 12:00 they took my car into the garage, took 3 tires off, and then did NOTHING for the next hour! At 1:15 they removed the fourth tire and started some work. At 2:00 pm they finished and pulled the car out. FOUR HOURS to do the job, and I'm not sure they got the balancing right! During that time I heard them try to up-sell every customer that came in on something. If I have to return to Mr. Tire, it will not be at this location!
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October 2023 by Noreen Gonzales
My husband David McCurdy was having serious problems with his brakes on his 2014 Honda Accord Sport. He knew he was losing brake fluid. He took his car to Mr Tire since they have an outstanding record with our household. They were excellent! Replaced a faulty caliper at no charge since it was still under warranty. Outstanding customer service and quality! I recommend them highly to friends and anyone who appreciates a good experience when your car is having problems.
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October 2023 by Catherine Sharkey
Came in today for new tires and left feeling very secure and knowledgeable about my purchases. The employees in Mr Tire were patient and helped explain things my car needed! I also have some warranties that will help my car get through a couple more years!!! Thank you!!!
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October 2023 by Debra Tallman
Stu went above and beyond for us! He made several phone calls and worked with his shop guys to make a plan. In the end, Domingo welded our mid-pipe since the part was no where to be found. We are back on the road thanks to him!
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September 2023 by Ramsey Nyakoojo
My car was supposed to get a tire change at 11:30 but they said they were backed up and that they were gonna do it within the next two hours. I said OK after that I’ve been calling them, but they’ve been putting me on hold every single time and one time they did answer they said it was gonna be done within two hours I said OK and I’ve been trying to call the store again and they kept putting me on hold like the first time,The end up locking the store without contacting me at allThey left my car outside without contacting me and incomplete without the tire change and then the CAR WIDE OPEN WITH THE WINDOW DOWN.I had beg for a ride home and ways to get around
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September 2023 by Joe Salvatore
They really got over on us tonight. I won't go into detail about it, but I will say this......avoid this place. I hope the manager reaches out to contact me, I will definitely explain what happened to him. But like I said, avoid this place. Nothing but thieves.
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August 2023 by Gary C
Not impressed. Made an appointment for four tires. You have to know what you want in advance. There is no tire showroom. I wanted to look at options and my option was, "I'll see if we have anything in stock or I'll order them" . Had a scheduled vacation so i got what they had, not what I really wanted. My 08:00 appointment got me out at 10:00. That only occurred because I stood there watching. Maybe it's only me, but coming from another state, I'm used to having "options" and being shown types and price ranges for tires. They really didn't care if I stayed or bought tires there.
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August 2023 by DM
I recently had the pleasure of visiting Mr. Tires and I am beyond impressed with the level of service and expertise they provided. From start to finish, my experience was nothing short of exceptional. First and foremost, all the staff are true professionals, especially Stu and Emmanuel who specifically provided me service. They greeted me with a warm welcome and took the time to listen attentively to my concerns about my vehicle. Their attention to detail and willingness to address all my questions immediately put me at ease. They diagnosed the issue with my vehicle, explaining the problem and the necessary repairs in a way that was easy for me to understand. If you're looking for an auto service center that offers not only expert technical skills but also exceptional customer care, this is the spot!!!!!
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August 2023 by Moxon
Really good people. There is an awesome culture in the garage here.They're teaching the right way to fix vehicles and the customer service is on point. No coercing you into buying stuff, they tell you what's up and what your options are. I would be proud to have this location in my region.Ended up with tires and an oil change. If I lived around here I would bring them more business.Will update if the car blows up. :)
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August 2023 by Chris Kodjo Teenage Entrepreneur
Went in for a flat, told me It'll be done in 40 minutes. I nearly waited 3 hours and the car was never moved from where I parked and the work never got done… I don’t mind waiting if there’s a back up but the issue here is lack of interest to actually satisfy or attempt to communicate with customers to let them know what’s going on.
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August 2023 by Jay Ginsberg
Unexpectedly had to have my two front tires replaced. In addition my front brake pads aany rotor needed to taken care of. Great service. Very professional and friendly.
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June 2023 by ahmet noyan
Such a bad service and unreliable. I brought my car here for tire repair. They said they cant fix the tire because it worn too much which I believe they were not observing properly. They said I had to get a new tire and they will put the new tire rear in a good practice. However, when they return the car it was not rotated and they said opposite of what they said earlier. I believe I don’t have to get a new tire in the first place. I checked couple cars that they were repairing and some of them did not even threads at all?Make sure to get second opinions if you bring your car here because they might convince you to get unnecessary service or item as it happened to me.Update: So they have called me and questioned me why I wrote FAKE review. What a customer service. That was very rude. When I was in the shop, he said he does not care what I think without even listening to me. So, I thought I could express myself here. So they called me and said “good luck and write fake reviews body”. Obviously they will also bother you like that if you write what you experienced there and it was bad. I wish I did not have to write anything like that and leave the shop happy.
