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November 2023 by Garry N.
I traded in my truck for one on their vehicles. It was agreed they'd remove and return the $3k in aftermarket parts (I provided all stock parts). They sold my truck almost immediately to a buyer with all my parts and after dodging communications for weeks refused any sort of reimbursement or try in any way to make things right. Will never do business with them again.
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October 2023 by Walter O.
I brought my 2010 MKT to Sheehy Ford Lincoln on 9/27/23 to fix a recurring water leak during heavy rainstorms, & to repair my tailgate, which would not stay open. On 9/28, I was informed that the tailgate struts had to be replaced, & the new struts were ordered, & would likely be received by 10/3 or 10/4. I was also informed at that time that the water leak was likely due to a windshield that had to be realigned & sealed. However, the cost of the windshield repair was not yet known, but would be provided to me on 9/29. Since no service was going to be provided for several days, I decided to pickup my car on 9/28. That's when I was charged $435.61 to have my car released. I have not received any information about the proposed windshield repair. 10/3 & 10/4 have come & gone, & I have not heard anything about the arrival of the tailgate struts. On 10/5, I tried contacting my Sheehy service advisor by email, but he has not gotten back to me. I have since taken my MKT to a Safelite shop, & a technician with 16 years of windshield repair experience demonstrated that the water leak in my car was not due to a windshield alignment but to an obstructed drainage on my sunroof. On 10/7/23 & 10/11/23, I sent emails to the Sheehy Customer Service manager asking for help about this issue, & he never even responded.Walter Oleniewski
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September 2023 by Kesha W.
I have been coming to Sheehy for a couple years now. Outside of always waiting to be acknowledged at the service counters once I drop My vehicle off everything else has been great. Yesterday I went in for service and was immediately addressed and handled by Miguel Perez. He was very informative & helpful I hope he stays Great hire Sheehy
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September 2023 by Troy S.
I bought my parents a brand new Ford Mustang Mach-E on July 25, 2023. Two weeks later when using the back seat for the first time they noticed a small cut on the seat right on the stitching. I texted the sales person on August 10, 2023 with an image and he never responded. Then I called a week later and his mailbox was full. Then my parents called and talked to the general sales manager and he said there is nothing i can do since I don't know how it happened. If that is their policy then they should do a thorough inspection with the buyer at purchase with photos.
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August 2023 by Angelo “Angel” Z32
The Service Team here at this dealership really needs to step up their customer service! they lost my sisters Car keys during or after her Car had gone through service. OK, people make mistakes... no problem... Its Saturday afternoon & service is about to close so you all should Put her into a loaner vehicle so that she can come pick up her car on monday afternoon/evening once the key(s) are found or new key(s) are made for her Car. But No! They couldn't even do that! Does this dealership not have some sort of Service Loaner Program like the other reputable dealerships in Maryland? Or in America? The Management & staff simply kept pushing the blame and pointing fingers at each other and nothing was done to try and make the "VIP" Customer Happy. I would give this Dealership ZERO STARS if that was an option...
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August 2023 by Sue R.
Still horrible.Over pricedShady Service awfulBuyer beware.
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July 2023 by Lilian A.
Best in Auto Service- Sheehy Gaithersburg. On Wednesday morning July 26, on my free time, I visited for a quick service and to find out I needed a recall fix on my car. I also had a multipoint inspection plus transmission. The team member was outstanding and his name is Miguel. I also want to mention the Tech that worked on my vehicle, the Porters etc.The Manager Steve is truly a good person and cares about his customers too. Please visit this store for all your needs, they are the Best in Auto service needs. First class service all the time. I score them 100%. Please go say hello to Miguel, Steve and his team , they will treat you with respect and care.Thank you Sheehy Gaithersburg.
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July 2023 by Alex G.
update from my previous review - WE MADE A DEAL! So happy about my experience and very appreciative of everyone I worked with. Thank you to Kiet, David and Alex, you guys rock.
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April 2023 by Nik Charles
I've had the pleasure of bringing my Mustangs into the service department for years now, and working with Tanner H in particular as my service coordinator has been amazing. They're honest in their efforts and talk you through do/don't needs, exactly what they did to service your vehicle, and will work to troubleshoot an issue until it's resolved. I'm lucky to have them around the corner, but would happily travel much further to work exclusively with them ?
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February 2023 by Jen M.
I spoke with the head of Service, Steve, in late December 2022. The Service Department made an error in repairing my car that not only put me in danger on the road, but also cost me nearly $500 out of pocket to have another service provider remedy. Steve apologized and asked me to send the invoice so they could reimburse me. He never responded to my email, nor a follow up email, and at this point (February 21, 2023), I do not believe I will be reimbursed.I am seriously disappointed as I have had wonderful experiences with Sheehy outside of this interaction. However, I will never take my car back to this or any Sheehy location, as I believe I was manipulated to take down a fair, but critical review, after poor attention to detail led to my driving an unsafe vehicle and needing to pay so much out of pocket.
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January 2023 by Timmy Meyer
Salesmen are ignorant. Call me mad because they didn’t keep up on their end and lost a sale then yell at me and hang up on me on the phone. Would never recommend
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January 2023 by Steve Text 1 M.
I found the people to be friendly and welcoming however they have NEVER taken of the issues on the first visit. The service was so bad that Lincoln suggested another dealer that is twice a far from my home. But it is worth the dive to have an issue fixed right the first time....
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January 2023 by jaime del cid
Very kind people and fast service.
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December 2022 by Tom M.
I would love to hear an explanation of how this happened during an oil change/tire rotation. Should be, and was before the service, 33 PSI. Car was sluggish and 25% less air in the tires.
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November 2022 by R G.
What a great team Sheehy Ford has. Corey did a great job of welcoming me and answered my initial questions. He then introduced me to Trevor. Trevor is very knowledgeable about the intricacies of these complex vehicles and patiently answered all my questions.....there were Many! Once I found a truck, Trevor worked with me to get a deal that I was comfortable with. Very proactive and not high pressure. Trevor is very good at what he does. Reza in finance is hilarious. Answered all my questions and provided valuable insight about the purchasing process. Transaction was smooth and they got the deal done quickly. I usually dread the car buying experience. This was a very positive experience.
