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January 2024 by dennis sadur
I used to only get gas here til i wondered in and discovered its pleasant and phenomenal staff serving chicken better than PopeyesAfter a few months I finally met its unbelievable general manager Kristina who runs a tight ship ...trains her employees wellKudos to kristina..double her salary so a competitor doesn't;Next visit=Next staff member very impressive, Farzana...she helps me with new food suggestions every visit she's workingApparently Kristin's magic rubs off to her staff or she just employs great people
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January 2024 by Court LeVert
I usually have an ok experience food wise here, but last night was extremely unacceptable and unpleasant! I came in with one of my sons after basketball practice to grab some chicken I ordered the eight piece mixed. On the ride home I handed my son a breast and I took a thigh out the bag and kept the rest for when we got home to feed my boys. I realized it was very light and that it was missing pieces. I went back and told the worker Kevin, and he tried to be funny and asked me am I sure we did not eat it but with a serious face! The bag contained two breast two thighs and two wings total from start. I told him Yes I’m sure, and I certainly would not have drove back if it wasn’t for the fact that it late and needed to feed My boys! I simply wanted to receive what I paid for, it was about principal. This boy started talking and saying smart comments and I asked for a supervisor and she told him not to argue just to give it. I don’t know who is about to drive back to a store for chicken if it was not missing, but I’m certainly not. When I had first came, there were young guys with mask on etc. that look like they may have been making him nervous and I believe he probably got distracted because I honestly didn’t even get out the car to get my food until they left! Accountability and professionalism is a must if you’re going to be working somewhere you should never accuse the customer of eating something because of your shortcomings and a lack of accountability. Everyone isn’t that desperate, do better and hire better employees! Also tried calling several times today to speak to the manager who they said was named Christina but to no avail as they do not answer the phone….. I rate this royal Farms 1/5 . The chicken is good, the people are horrible….
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January 2024 by Zarko Nikolic
The employees at Royal Farms are very friendly and professional. Food is delicious if you have reward card from there you can have it free meal, coffeeetc.. using your points, which is a great deal if you are going often to get gas there for example.
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January 2024 by Ty
Had great time here at this location. Everyone super friendly and the chicken was excellent. I always stop by for gas and great chicken.
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January 2024 by Britney Rayner
I have been coming to this location for almost 2 years now. I'm able to build relationships with the employees, I'm always greeted with a smile, my items are always easy to find, food is always fresh, parking lot is always clean 10/10 I do recommend.
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January 2024 by Carter Epps
10 out of 10 on the customer service when it comes to Emely. Top tier, employee. Never a dull moment in there when she is there. When she is there, my food always comes out excellent. She makes it her business to make the customer a priority
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December 2023 by ŔÁFĪĶ ĎŹ-USA
Honestly the worst dry chicken i ever had!!! Hard and always not fresh!!!! Disgusting!!! ? please stay away from the place!!! Btw this not first time having this experience!! Terrible experience!! Waste of my hard working money i had to trash ? this food!! I hope cooperate will look into this gas station and steps in to fix this matter….!!! ??♂️
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December 2023 by BerChe Manalo
It was 9pm. I came by and there were a couple of employees working. After placing my order, I returned to my car to grab my phone and come back and noticed everyone was gone but the old agitated lady working by herself and was backed up on the orders. So I approached her nicely and asked what happened to her coworkers and was super rude instead. She was cussing outloud slamming and throwing things. The placed looked very disorganized. I dont expect much from this place, but it was very ghetto. Nothing compared to when it first opened up. Finally got my order after about 40 minutes of waiting only to recieve old wet chicken while the chicken in the fryer was getting burnt. This is a management issue. You can tell no employees even want to try. Do not go this this place its horrible and they make any 7eleven around the area a very luxurious place for grab and go store. Just terrible!!!
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December 2023 by aretha chum
Staff was quick to prepare our two orders. In and out in less than 5 minutes. Not super friendly but sometimes conversation is not necessary
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December 2023 by Karla Lach
Very ghetto, very dirty, very unprofessional and very unreasonable. These mfs ghetto as hell, I asked to speak to somebody and they said wrong number and hung up. Anyways, worst royal farms I’ve been to this far. Sokha is the only respectable and hard working associate, thank you to her. She’s a keeper & needs a raise. Everybody else is unprofessional and always stealing like it’s normal.
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November 2023 by Nan B
This place is very convenient and has most everything you need if you pit stop while traveling. Most of the time the employees are nice and helpful, but one bad experience can change your mind.
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November 2023 by Noni A.
Trash everywhere! If a pump is not working there are no signs. Many time we come here and they have no diesel. And again no signs that they are out of diesel. Seriously? Could you guys get more efficient?
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November 2023 by Mansour Mbaye
If one is looking for fresh hot chicken in the midnight hours, this Royal Farm might not be the best place to go. Seems like there is no proper holding times for the food. Imagine eating cold and chewy chicken that taste funny as if it was there for hours!!! No wonder Popeyes and Kfc top the list when it comes to deliver fresh and tasty chicken. Just pathetic. Improvement is a must.
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September 2023 by Libby F.
Believe it or not, this is my first time stopping in at a Royal Farms. After my friend had me drive all the way out to Gaithersburg for an Estate sale that was nonexistent I was almost on empty. Then we passed Royal Farms...Gas was an unprecedented $3.39 a gallon! (For future reference, this was when the average price was $3.79/gallon.) You better believed I filled my tank! My pal went in the shop and was gone a rather long time, so I had to go track her down. While in there I decided to buy some potato wedges and spicy cheese sauces. Both were really, really good! The wedges were crispy, not at all soggy as if they were sitting out all day. The cheese dipping sauce was tasty. So, I can say I am a fan. I wish there were Royal Farms in my part of Montgomery County.
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September 2023 by Alan Ha
If you need to go into the store, go to another gas station. They stole my cash after using a self check out to pay for gas. I typed in my pump and went out to pump my gas. The pump either didnt work or wouldnt let me pump my gas. I went back inside and spoke to a store associate and he immediately accused me of paying for the wrong pump. I didnt want to deal with his slander so i asked for the store manager and unfortunately for me he was the store manager. He told me to go out to the pump that he accused me of paying for and talk to the customer. I've never heard that coming from a manager before. For pretty new gas station at Gaithersburg, it is absurd how lowly rated this gas station is already. I shouldve just trusted the ratings and went somewhere else.
