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December 2023 by Kathy G.
If i can put a 0 star review I would worst customer service no communication whatsoever we went to get our tires placed today we had our appointment at 1pm and got there 30 minutes as advised we asked how long was the car going to be serviced they said approximately 1hr and 30 minutes the car was not ready until 4:30pm we asked why was it that long to do the tire work all the staff "Ernest" had to say was I don't know I don't know so i asked to speak with someone that did know! So he recommended me to talk to joe witch is the manager at the time! So Joe also was no help at all also repeatedly said I don't know not once apologized for our wasted time!
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June 2023 by Grace K.
Sam's club has a lot in their inventory especially their snack aisles. Snacks on snacks and for days! Clean and the lines aren't always long. They go by quick. The cashiers are quick and efficient which is always a plus.
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April 2023 by Prashant Waiker
This Sams club is located conveniently near to the I-270 and right on MD 355 highway. A lot of stuff in bulk that you can buy at great place just like any other Sams club or other wholesale place. The best thing about this particular Sams club is it is not very crowded place unlike the nearby Costco. They have a lot of food samples to try on mostly on Saturdays and Sundays. The cafeteria is really great. They have four different varieties of pizza here, something that I have not seen in many clubs. They were nice enough to customize a little while they were preparing the whole pizza for me. They have reduced the price of hotdog & drink combo to just $1.38 (plus tax) from their previous price of $1.50. The employees here are really nice here and try to help you locate stuff. They also sell tires here and I got really great deal on a set of four tires - even though it was not available right away but it got shipped within a week. A lots of variety of clothing and flowers. I always use Scan & Go feature at this club and never had any issue. The only downside i can think about this particular club is not having gas station. Overall it is a great place to shop especially on weekends.
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March 2023 by Victor Lanza
No one is
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February 2023 by Tracey Alvarez
They never answer the phone which is the only way to place a special bakery order other than physically going in. Unacceptable.
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January 2023 by Joshua R.
This is a great membership store that provides convenient shopping with a great tech aspect of the scan and go. No more waiting in long lines, you can easily scan the food as you go and lay pay for it without having to wait in check out lines. The store is clean and the staff is very friendly. They have a full fledged pharmacy where you can get your prescriptions as well as vaccines/shots! My most recent visit was a vaccine trip and a quick pickup of dinner. Highly recommend to check it out, especially if you are feeding a larger group of people.
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July 2022 by Maggie Paola Williams
worst customer service available. Calling in employees put you on hold and never come back and hand up on you.
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July 2022 by Pao L.
Completely unprofessional, don't bother calling in for service/help you just hear hold music or ringing. Called in to 800 number and was told in store member priority.... this is after over 40+ minute on hold with no result. I will be cancelling and going to competitor. It's worth the extra cost for better service and selections.
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June 2022 by Randy C.
I can't figure out how to delete or edit my previous negative review, so this is an update. Sam's has lame customer service, but I found a workaround: if you can get to the form where you send them an email (rather than "chat" or phone), then you're actually leaving a written record that someone may actually care about. This is my earlier comment (and by waiting and leaving an email, I got full satisfaction but it shouldn't have been such an ordeal). LET ME EMPHASIZE THEY NOW GAVE ME THE $77.25 GIFT CARD I DESERVED.) "I am a renewed member after a 5-year gap and I'm simply disgusted by their lack of response to a simple stock issue. "The Gaithersburg, MD, Sam's lists a product (a 20-pack case of mock crab) as being out of stock FOR A MONTH! "Every store within 25 miles around it has it in stock but I want to go to Gaithersburg because it's the most convenient for me and I'm only in a hurry now AFTER A MONTH because I have a $45 gift card that I need to pick up in the store and it will expire in early June. "The store phone itself won't pick up after several days of trying and even the online help chat thing is unresponsive. "All they would need to do is give me a #$%#$^^& email address and I could explain the problem and they could PROBABLY TAKE CARE OF IT -- but there is no such address." COMPANIES NEED TO HAVE EMAIL ADDRESSES TO REACH THEM -- THEN THE CSR'S CAN SCREEN THE COMMENTS AND PASS THE MERITORIOUS ONES TO THE RELEVANT AUTHORITIES. One a bright note, their imitation crab is VERY good and edible/enjoyable straight out of the sealed pouch!
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May 2022 by Nikhil R.
While the store is great, the checkout process is terrible. Extremely slow and long lines whether you try to do self checkout or go to a cashier.The other bad part is the food court, which is extremely slow and doesn't have many options in stock like other Sam's Clubs.For the store itself, parking is limited but available. It's really easy to go in and find what you need.They do have some small food samples out for you throughout the store.The store is fully stocked with most things you would need, both food as well as other products.
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April 2022 by Sue C.
Parking lot isn't the best but it beats having to dodge traffic while getting your cart to the garage like at the other whole sale club nearby. I love love love the fact that the aisles are wide and the mobile check out for the most part works. You can get in and out quickly. Oh and they now have ordering kiosk at the food court so you won't have to stand in long lines.
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June 2021 by Sukhdev S.
Love the ability to order online and pick-up. Instead of spending an hour there shopping and checking out, the most time spent is driving to/from the store. Typically we wait 10 minutes or less for them to bring out our order. As Plus members shipping is free so we have all our non-parishable items shipped to save car space.Love to meet good people here to.
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June 2021 by Bittu A.
Always helpful associates about the floor. This location is well managed. Great values. If they have it, it's at a decent price.
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June 2021 by Gi S.
Curbside pickup:Love this option! It's free and very convenient. I have a bad back so when I order something heavy like potting soil or case of water bottles I don't have to lift into the cart then out of the cart and into my car. They load it up for you. People are friendly and courteous. Sometimes I even get a free goody bag of samples!Scan and go:I don't have to worry about lines. Before curb-side pick-up, I can do a cart full of groceries and be out in 15 minutes even on a busy day :)
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December 2020 by Dee D.
**for curbside pickup**I ordered on Saturday night and scheduled 11 to 12 pm pick up on Sunday. The email confirming the order was ready came through at 6:30 am. We arrived at about 10 am and texted our curbside parking slot. The staff person brought out our package and put it in the trunk along with a small bag of samples (a coffee pod, Doritos, laundry detergent, snack bar, and a flushable wipe). The staff person was courteous.
