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September 2023 by Karen Eld
Great paint store; super kind & helpful people! Jeff was super helpful, professional & knowledgeable! I made the mistake of going to another paint store first & had quite the opposite experience-never again! Customer service is alive & well here! Good job guys!
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August 2023 by R J.
Literally the worst sherwin williams. Everything was "out of stock" did not even have the paint chip papers of the popular colors. Like do proper inventory and order in advance. Ridiculous. Don't come here. Find a better sherwin and don't waste time.
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July 2023 by Samin Panahi
Had a very pleasant experience with Jeff. He was extremely helpful and patient. He answered all of our questions and was very nice, even though we got there almost at closing time, but he didn't rush us and helped us after closing time.
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December 2022 by Brian Loffredo
Always though SW paints were good quality. Not so. I bought the most expensive paint in the store and nothing but problems. Something is def wrong with the formula. Paint won’t even stick to paintable caulk. I have a white line where the caulk is and I’m on my fourth coat. I’ve never had this problem with any other paint before. It’s streaky and has caused me to lose hours and hours of valuable time.
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October 2022 by Charles-Stephen Laubhouet
Great services, awesome bilingual staff. Great selection of colors and more over many tools for beginners and expert painters.
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August 2022 by Patricia Sanchez
Very good, customer service. Wilson is Kind.
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December 2021 by Joanna M
Stopped here to pick paint before the pandemic. Staff was friendly and helpful. My painter bought the paint color I wanted. Had to go back this weekend to get another gallon of paint to do some touch up. Staff is still very friendly and helpful.Note that paint prices have increased dramatically this year. One gallon even with a trade discount was double what I had to pay in April 2020. There is a supply surcharge.Also note that this location does not take old paint to recycle.
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November 2021 by Jo M.
Stopped here to pick paint before the pandemic. Staff was friendly and helpful. My painter bought the paint color I wanted. Had to go back this weekend to get another gallon of paint to do some touch up. Staff is still very friendly and helpful. Note that paint prices have increased dramatically this year. One gallon even with a trade discount was double what I had to pay in April 2020. There is a supply surcharge.Also note that this location does not take old paint to recycle.
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September 2021 by Karina Barros
Nelly and her crew are the best. They always have everything to go when I call ahead. The service is amazing and everyone is friendly. I highly recommend going to this location!
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May 2021 by Timmz 007
Helpful staff! Never a bad experience...and I go there about 2/3 times a week.
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February 2021 by Zack Lemley
In a universe full of mediocre service, this dude Rich at the Shady Grove Rd. Sherwin Williams is a superstar. I’m not going to bore you with the trail of tears and the six other Sherwin Williams stores (Frederick x 2, Germantown, Damascus, Hagerstown, Rockville, other Gaithersburg store). Those stores were supremely helpful, going out of their way to assist. They did not have the product I needed. Then, out of nowhere, Rich at Shady Grove Rd. had it in stock - several gallons of ProClassic waterborne acrylic enamel, satin sheen (deep base) tinted to color S-W 6223. The 6223 color is dark enough to require a deep base, as opposed to the more-common extra white base, which seems to be better stocked at local stores because that ProClassic variety is most typically used for doors and trim. Rich at the Shady Grove store (next to the cigar shop) was professional, knowledgeable, and efficient. He had two gallons mixed and ready for pickup before I could drive to the store. He knew exactly what I was asking for, and without hesitation accommodated my request to pickup the cans outside of the store due to ‘rona concerns in a high-risk household (36 weeks pregnant and a 18-month old toddler with laryngomalacia). He was like, “no problem” and even asked how I would prefer to carry the paint. Just a classy dude. Friendly. He wasn’t phased by my frantic energy to find the exact paint needed to finish a project. This baby could pop at any second. All the while, The Warden is stressed that I’m never going to complete the baby #2 room, and I’ve been dragging my feet for a month. Suddenly it’s a national security emergency to finish the room. I think Rich could sense the desperation in my call about this elusive ProClassic waterborne acrylic. He was level and steady. Give this guy a bonus. Regarding the ProClassic water based acrylic latex paint, it’s amazing and the color is the nicest thing in my house. The material was used to cover an art installation in a baby’s room. It’s an art installation because the level of (pre-painting) effort far exceeds that of an accent wall. The adjacent walls are SW color “lazy gray”. I’ll tell you how I applied it using a Home Depot brand (Husky) gravity feed high-volume low pressure spray gun powered by a 15 gallon, 5scfm @ 90 psi air compressor. Do not try this at home. First, I covered the art installation with two coatings of Zinsser’s BIN primer (solvent-based shellac), which had been strained through a 190micron funnel. It has the viscosity of 2% milk. Sprayed with 1.4 mm needle/nozzle @ 40 psi on the gun regulator, no problem. I did some minor patching and sanding (220-grit 3M “fine” sanding sponge and Festool granat 800-grit sanding sponge) after the first primer coat. Tack clothed the surfaces. Next, I applied two coats of the paint, which had been mixed, 16 oz. material with 4 and 5oz. distilled water for the first and second coats, respectively. Thinned paint was strained through medium-mesh strainer into the paint gun configured with a 2.2mm needle/nozzle, air compressor was somewhere between 65-80psi at the tank, and the regulator attached to the gun was set to 55 psi. Material was applied at about 78 degrees inside temperature. I didn’t check the humidity in the house or the dew point. The first two coats did just okay for a first time spray painter. There was a minor bit of orange peeling in the cured film after the second coat. I did some light, 800-grit sanding. For coats 3 and 4, I watered down the paint even further, adding about 5.5 to 6 oz. water to 16 oz. paint (~30-37%). I continued to refine my technique, but suffered some running and sagging on coats 3 and 4. That is the risk of thinning a paint. BTW, Sherwin Williams does not offer thinning information on this paint, and Husky cautions spraying latex through this gun. It should not be successful. Coats 5-8 went really well as I turned the fluid control down at the gun. It is AWESOME. Long story short, Rich at Shady Grove Rd. S-W saved my project! Try ProClassic!!
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February 2021 by AnhEm Ta
If you need Duron bone white for touch up. Call Sherwin Williams store on 355 for Duron master piece etc...
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February 2021 by Jake Jacobs
Unlike the big box stores, it's easy to find help and to get answers to your questions. Staff is friendly and knowledgeable
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November 2020 by Philippe-Edouard Constant
Rich and his associate were very helpful and fast?Thanks for the coffee too lol
