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February 2024 by Brittany Rosado
Not a good experience. I had a 3:45 appointment specifically for brake pads. At 5:15, was informed that the service could not be completed because the person does brakes leaves at 5. They supposedly did an "inspection" to determine the needs despite going in for a specific service that was already indicated, and that took them an hour and a half, thus resulting in no service and 2 hours wasted. The icing on the cake...they told me I needed two tires, and when asked which ones, they told me the two they replaced less than 6 months ago. I hope others have a better experience.
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January 2024 by Musa Sayad
good and fast service
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January 2024 by Tim
The worst service received IN MY LIFE at a tire place. Rose was obnoxious and unhelpful.Stay away from this dumpster fire of a Tire "Service" center until they either retrain Rose or get rid of her. You've been warned! Just look at the recent postings...Update: 13Jan2023Their Area Manager called a week ago. Couldn't take it, but I called back about 2 hours later,he didn't answer. Left a message to call me back, but nothing to this date. Had to go back to their sister company, found that the valve stems which were replaced were all leaking. This makes it the 6th time for these tires I just got, 4 at Tires Plus and 2 at Firestone. ?Also a friend needed new tires. She said she spoke to Rose and that she tried to keep upselling her and she was glad she went with Mr. Tire!Update: 27Dec2023.Firestone couldn't find a leak in the right rear tire, so they cleaned the rim and applied bead seal. Also found one of the lugs was cross threaded so they didn't force it on. The Firestine in Silver Spring was definitely a better experience... mostly not having to deal with the obnoxious Rose character!Bought 4 new tires and they all leaked to 20 psi within a week. Took the car in, didn't have the right parts. Had to go in for a third time once the new valve stems came in. Had a little bit of an attitude from Rose because the new valve stems were more expensive than normal... but I've already paid for them in addition to TPMS service, which was never performed since the TPMS wasn't being used by me.A few days later, I noticed that the wheels were unbalanced and jittered at 60-65 mph. Which it didn't do after the tires were replaced. This was most likely due to the heavier (larger) valve stems that were just installed and the tires weren't rebalanced. Now for the fourth time... the shop blamed the balance issue and the jitter on the TPMS and a small amount of play on my 4 month old lower a-arm bushing. They begrudgingly balanced the tires. Well, lo and behold, the car drove normal after that.Now the icing on the cake. Exactly one week later, I noticed that one of the wheels was severely low. Called back and unlucky for me, got Rose. Proceeded to tell her that this will be the fifth time and I'm getting frustrated that the shop was wasting my time. She proceeds to tell me that their time was also being wasted... IF THE SHOP HAD DONE THINGS CORRECTLY the first time, there wouldn't have been a FIFTH TIME GOING IN. Also she proceeds to incorrectly tell me why I went in the third and fourth time and tried to continually talk over me and then hung up on me. At no time did I say anything rude or obnoxious, on the contrary, I can not say that of her. She was absolutely horrible, rude, and unprofessional. No where was there an apology that they were wasting a lot of my time and on the contrary, I was wasting their time! Unbelievable!First and last time at Tires Plus. Hopefully, their sister company, Firestone, treats their customers better, but I'm not holding my breath after this dumpster fire of a business.
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January 2024 by Katherine Gray
Rose is always so helpful and kind. and she always makes sure I am aware of any discounts or coupons available to me. I’ve been to several other companies, and this is where I feel that I can trust the team. And they can almost always get my car fixed same day!
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January 2024 by Luis Abad
Taking advantage of a 87 year old man, advising unnecessary services and parts. $1,700 spend on a 2009 Mazda 3 with only 47,000 miles? You should fire your front desk staff. I am the son of Julio Abad.
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January 2024 by solomon rioga
Please make coffee for your customers the machine is there ?
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January 2024 by Brenda Joseph
Asked to check tires. Put 40lbs in all which is too much
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January 2024 by joe prati
Systems are down?
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December 2023 by Tim M.
The worst service received IN MY LIFE at a tire place. Rose was obnoxious and unhelpful. Stay away from this dumpster fire of a Tire "Service" center until they either retrain Rose or get rid of her. Make sure to check out reviews on Google Maps too on this business! Update: 27Dec2023. Firestone couldn't find a leak in the right rear tire, so they cleaned the rim and applied bead seal. Also found one of the lugs was cross threaded so they didn't force it on. The Firestine in Silver Spring was definitely a better experience... mostly not having to deal with the obnoxious Rose character! Bought 4 new tires and they all leaked to 20 psi within a week. Took the car in, didn't have the right parts. Had to go in for a third time once the new valve stems came in. Had a little bit of an attitide from Rose because the new valve stems were more expensive than normal... but I've already paid for them in addition to TPMS service, which was never performed since the TPMS wasn't being used by me. A few days later, I noticed that the wheels were unbalanced and jittered at 60-65 mph. Which it didn't do after the tires were replaced. This was most likely due to the heavier (larger) valve stems that were just installed and the tires weren't rebalanced. Now for the fourth time... the shop blamed the balance issue and the jitter on the TPMS and a small amount of play on my 4 month old lower a-arm bushing. They begrudgingly balanced the tires. Well, lo and behold, the car drove normal afyer that. Now the icing on the cake. Exactly one week later, I noticed that one of the wheels was severely low. Called back and unlucky for me, got Rose. Proceeded to tell her that rhis will be the fifth time and I'm getting frustrated that the shop was wasting my time. She proceeds to tell me that their time was also being wasted... IF THE SHOP HAD DONE THINGS CORRECTLY the first time, there wouldn't have been a FIFTH TIME GOING IN. Also she proceeds to incorrectly tell me why I went in the third and fourth time and tried to continually talk over me and hung up on me. At no time did I say anything rude or obnoxious, on the contrary I cannot say that of her. She was absolutely horrible, rude and unprofessional. No where was there an apology that they were wasting alot of my time and on the contrary, I was wasting their time! Unbelievable! First and last time at Tires Plus. Hopefully their sister company, Firestone, treats their customers better, but I'm not holding my breath after this dumpster fire of a business.
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November 2023 by Lee Graham
Returning customer. Had four tires installed, shipped to installer option from TireRack. Install and appointment went flawlessly, no complaints here. Process was easy and efficient, had it done in a few hours.
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November 2023 by Fey (Fey)
Made an appointment in person, showed up 10 mins early 3 day later for it and they said they can't do it cos it's not double confirmed (mind you I had no contact with them on those 3 days). Whoever is running this place is running it into the ground.
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November 2023 by Todd Peterson
Rose did a great job keeping me informed each and every 2 hours. Such great service is hard to find.
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October 2023 by Christian W.
Very honest employees, the best tire shop I have been too thus far. will not consider any other tire shop moving forward. They have me definitely locked in for the only tire shop!
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October 2023 by Gdubov
Stay away from this location. They are slow. Last time I waited 1h45m after my scheduled time before they started working on my car. They try to squeeze the walk-in customers who came before your time between the scheduled customers. The walk-in customers wait even longer. The only advantage of this location is that you can kill your waiting time in the nearby Costco.
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September 2023 by Michael Kozy
Very unprofessional, why make an appointment if they cant do the work but two days later. And not even all of it. Two tires always going flat never fixed it. So are they even doing the work on the cars at all?
