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October 2023 by Wais Ahmad
This location is genuinely the best car wash service in the DMV! The staff are all so friendly and go above & beyond to ensure every vehicle is squeaky clean. The efficiency of their wash & vacuum service is simply impeccable…Highly recommend get a membership at this Touchless Car Wash!
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October 2023 by Paul S.
We have a 2018 Santa Fe white pearl we had washed this past Sunday. We got home noticed it may need to be run through again no fault of the car wash we fell behind on washes . We went back this morning no questions asked they did a wonderful job taking care of us . Rewashed cleaned vacuumed good be more satisfied. Thanks to the entire team !
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October 2023 by Anastasia H.
I would NEVER EVER recommend this place! They absolutely ruined all 4 rims. I have been to so many car washes and they blamed how old my car was. It was all silver and I came out of the car wash with half of the silver chipped on every rim. Had to pay $700 out of pocket to get my rims refinished due to this carwash
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September 2023 by Geoff Stewart
I have been going here for years now and have never once had a complaint or a bad thing to say about them. Between my personal and work vehicles, plus my wife's car I am probably here at least once every ten days or so.To those reviewers claiming they scratched your car? Please. No way.Their detailing service (the real one, the one you wait an hour for while they detail your car), is spectacular and very fairly priced. I take all our cars for this service every November before winter hits. It's worth every penny of $80.As for the rest, when it comes to the drive-thru and other "basic" services: my car looks great. Now, do my windows have small water stains sometimes? Yes. If my wheels are really greasy and dirty are they perfect every time when I come out of the tunnel? Nope. Does the interior service get every speck of dirt and dog hair? Of course not. But for an automated tunnel and a crew managing a regular line of cars, my vehicle looks great every time. For $20, how could I possibly complain?Overall, the owner (who is VERY nice), hires good people and is managing wages and other operational costs while still delivering a very fair value.
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August 2023 by Jorge Valencia
Terrible terrible job. I paid for the Gold Package. Expecting more than a Gas Station Automated wash. Left water stains and spots behind didn’t dry the car well. And still asked for a tip. Don’t go here
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August 2023 by Doreen T- T.
I went to the one on Shady Grove August 1, 2023 because I got a coupon in the mail and was extremely disappointed with the "lack" of service.The self-pay machine was ridiculous to use and the guy had to help me. He automatically did not print a receipt. I always make sure I get a receipt to ensure I don't get charged for "extras".The COVID-19 changes are permanent (e.g., stay in your car, staff don't vacuum, don't clean the inside, and you can't go into the shop). They did spray the tires but ONLY on the driver's side. It's one of the things I always look for because the passenger side often gets left out. So why pay full price for half the cleaning?If I have to vacuum and clean the inside and clean the passenger side tires, then Touch Less is a perfect name. They don't do squat.For the first time ever, I did NOT leave a tip. I should get the tip if I'm doing 3/4 of the work to clean my car. Might as well go to the self-wash off Quince Orchard.
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August 2023 by Minjae Lee
It is not “TOUCH LESS” touch less is just a name. By the moment I noticed it is not, I was already in the tunnel. Your car will be scratched up just like other regular tunnel car wash and worst wash result than any other. I have immediately cancelled my membership and won’t return again.
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August 2023 by Jim Williams
Before Covid I used to come here often, and I was always happy with the price and service. They offered a interior cleaning option that was basically a detail for $50.Since then they have made a lot of changes, and based on recent reviews it looks like it it hasn't been a smooth process.I stopped by last week for a wash and interior clean (around $75 for an SUV). There was a manager who helped me select the options and walked me around to make sure the staff scrubbed my wheels. The wash looked good, and they did a very nice job on the interior. It wasn't a detail, and maybe it wasn't as good as I remember 4 years ago, but I was happy with the outcome.It was a hot and humid day, and I was thankful for the shop fan blowing air on the shaded outdoor waiting area (A/C was available inside as well). And I was also thankful for the free bottle of water.I think they are reading the reviews and trying hard to make everyone happy.J
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August 2023 by Petar Radosevic
I work nearby and if they did at least a decent job, I would come back every month. My expectations were not crazy high for $50 ($44 wash plus interior and $6 tip), but they surprised me how carelessly the interior was cleaned, and how dirty the outside of the car still is. If you need a quick wash just get the basic package and that's it. I am not returning and that's for sure - that's how you lose $600 per year from one customerServices: Auto interior vacuuming
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June 2023 by Dr. Erica Johnson
Update: Maria was very helpful in working with me to resolve the situation, including covering the cost to have my bumper repaired at a local auto body shop.I purchased a membership last week and this morning ( June 11) I went for a car wash. It was extremely busy and while on the belt something happened and the car in front of me jumped and it looked like it was going to hit my car. The belt started malfunctioning and all of our cars were moving like they were going to hit one another. I was checking my rear view mirror to check the car behind me because it was very close to me. When I left the car wash, I pulled into a parking lot to check my front and back bumper because of the issue with the belt. My front bumper was fine, but I have two long scratches on my back bumper. I called the location several times; however, no one answered. I drove back over there and was told that the general manager, Robert, would be in at 1:30 and he would call me. I have not heard from Robert and I’ve called repeatedly and still no answer!I was told by Maria to come back (June 14) and they would try to buff the scratches out of my bumper. When I arrived, Robert came out and he was extremely rude. Basically told me that it was impossible for another car to have scratched my bumper on the belt. I explained what happened and then Maria chimed in and they attempted to explain how much distance is put between each car and it’s impossible for my car to be damaged inside the car wash. I told them that I had a membership and the camera reads my license plate, so pull it and they’ll see that I didn’t have damages when I arrived at the car wash. Of course, they didn’t comment on that very obvious point. The buffer didn’t work and it was a waste of my time.PLEASE do not go to this car wash, your car will be damaged and the management/owners will be rude and not take responsibility for the damage caused by their raggedy car wash. I encourage those who have received damage from this business to file a complaint with the Better Business Bureau.
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June 2023 by Jamie Fitzgerald
Best car wash in town! My car is always shiny and they do a great job with the interiors. If I ever have a concern the managers are happy to help!! Free vacuums with every wash and they have membership options as well. When talking to owner, she said it’s been a family owned business for 35 years, that’s amazing! Tip: they dog treats!!
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June 2023 by John Gurdian
I used to come here all the time as a kid and come back whenever I’m in town, but unfortunately the quality has really gone down.The wash is fine, for the price. You get a nice sparkle and shine at first glance, but then when you really start to look you’ll see the streaks on the car and brake dust still in the wheels.I wouldn’t recommend the interior detailing because it lacks exactly that, the details. You’re better off just using the free vacuums (which is nice) and wiping down the car yourself. They do an ok job but then when you really start to look you see all the things that didn’t get cleaned like cup holders, dash, steering wheel, etc. I found streaks and water stains on the inside of the windows, fibers from the towels they use, and again, just no attention to detail.Would recommend if you need a quick clean, but that’s about it.
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June 2023 by Julie C.
I paid for interio wash. Took over 15 minute. One swipe kinda sorta on the dash. Console wasn't touched. Doors weren't touched.
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May 2023 by Smokey G.
I wasn't there 7 minutes after a car wash and this lady asked me to leave. Several spaces available. Very rude!!! Asked her to move to shut the car door and she just stood there.
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May 2023 by DJ Carmon
This place keeps my car in beautiful looking condition with the Gold Unlimited Wash plan! I enjoy the service, as well. They are good at helping newbies (aka me) learn the process until the newbie understands what to do. Only downfall is my license plate doesn't get picked up by the scanner properly, so the rep has to type my plate in manually each time.
