United States Postal Service
Post OfficesHours:
16501 Shady Grove Rd, Gaithersburg MD 20898 Hours
About United States Postal Service
The United States Postal Service (USPS) is a renowned organization that provides secure, reliable, and affordable delivery of mail and packages to over 157 million addresses across the United States, its territories, and military bases worldwide. Processing and delivering 47 percent of the world's mail, USPS manages over 30,000 retail locations and constantly innovates to enhance customer experiences. The staff at the local USPS post office at 16501 Shady Grove Rd are consistently helpful, professional, and courteous. Customers praise the staff for their efficient and kind service, even during busy holiday periods. The large parking lot and quick processing times make it a convenient choice for locals. Reviewers highlight the exceptional customer service provided by employees like Neena, Deena, and Seon, who go above and beyond to assist customers. They provide free boxes, packing materials, and tape, as well as helpful advice to ensure a smooth shipping experience. The staff's attention to detail and willingness to accommodate customer needs have earned them positive reviews. Overall, the USPS post office at 16501 Shady Grove Rd is a reliable and customer-friendly location, offering a pleasant experience for those in need of postal services.
Most Recent Reviews
May 2026
Was just there this morning. I applaud the 2 ladies working the front registers. They do not get paid enough to deal with such racist, rude, and entitled customers. One of the workers was standing up for her coworker who was getting yelled at by a bigot. I’m so sorry you guys have to deal with such an unsafe environment.
March 2026
I mailed a letter at the Post Office and the P.O. Worker was very helpful!
February 2026
Service is getting better at the front desk always slow but agents are efficient
More Comments(109)
- Gaithersburg, Maryland
