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September 2023 by Rich W.
The line of teller windows has been reduced, although the number of customers remains the same, so expect a 30-minute wait on a Saturday, now that the close at moon instead of 2 pm.
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November 2021 by Yemisi Ogbodo
The customer service and tellers at this bank are very unprofessional. Today I was in line before 12pm and when i got to the teller, the teller spent about 5minutes explaining to me what to do instead of attending to me. I was in front of her at 12:01pm.This is going to be the 3rd time this is going to happen. I have been banking with WF for over 25yrs and I have never felt the need to write a review, but Gaithersburg branch is the worst.
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May 2021 by Dariel H.
Terrible service! From my experiences this bank is not willing to cater and provide quality customer services to individuals outside of the Latino community. This is the bank closest to me which sucks they will take walk in clients before you and even if you have signed in and are unwilling to help. I am considering closing my account because I am disappointed in the services I have received. I tried to get a temporary bank card and was unable to the woman that greeted me was rude and didn't know how to communicate the basics.
