WM - Gaithersburg, MD

Hours: WM, formerly known as Waste Management, provides effective waste disposal solutions, including hazardous waste services for items like batteries, electronics, and household chemicals. They work closely with property managers and HOAs to deliver reliable waste services to communities, achieving over 99% reliable pickup rates. Customers appreciate WM's hard work and conscientiousness, noting their punctuality and thorough job performance. Many have enjoyed the flexibility of changing pickup dates as needed and have found the drivers to be professional and pleasant. However, some reviews mention issues with customer service and billing, particularly regarding difficulty in communication and missed pickups. While there have been complaints about charges and service discrepancies, those who have experienced challenges often found resolution after speaking with a supportive representative. Overall, many customers have been satisfied with WM's services over the years, highlighting their polite and professional staff. If the service remains consistent, some customers believe it could warrant a higher rating.

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1. Gaithersburg, Maryland