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December 2025 by Alfonso Platero
Spanish guy is very nice and he made good customer service
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December 2025 by carlos
bad customer service
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December 2025 by kevin cawley
Be incredibly careful doing business at the store. They will lie to you about equipment returns, insist on paper receipts for documentation of transactions from years ago. Do not trust the store employees to be honest. They will not prove anything to you but accuse you. Customer service phone number is honest and will do you right.
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December 2025 by Barbara F
How do you not have an emergency number for reporting downed lines?
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December 2025 by Katie Burner, LICSW
I was bracing myself when I read all of these negative reviews. I came in on a Tuesday morning, was acknowledged when I walked through the door and was able to return my router and get a receipt within 90 seconds. Great experience!
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November 2025 by Shaun Hannah (Me)
Wait too long, No Internet available to ease the long wait, Staff uninformative
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November 2025 by Evandro Tervy
0 Customer support. Anything you need they will just tell you to call customer service. They seemed to be only trained to deal with new customers purchasing new phones. Existing customers get 0 support. I became a new Xfinity customer recently and I feel very disappointed.
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October 2025 by Koline Hope
They are rude and not helpful at all
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September 2025 by Khoa Do
I want to return an Iphone and the customer service is terrible. I came to the store 4 times and the customer service employees have no ideas how to solve my problems. They also gave so many non sense reason for not solving my issue. They told me that when I want to do thing just came to the store and they will do that in 2 minutes, but when I came they did not know how to do it and told me that I have to call customer service. In my opinion, returning the phone should not be in pain like this, thinking change to new service
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September 2025 by B Stepp
Have made multiple attempts to speak with a person to expand home service. I do not think live customer service is available with this company.
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November 2024 by pradeep raj thapaliya
Bad customer service. Worst place!
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November 2024 by speedd13
They didn't apply the promotions that we agreed on and a phone got lost for over a month in the trade in process.
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November 2024 by vivian woods
I went in today for a remote replacement and was given a remote that not only doesn’t pair with my tv but didn’t even light up, my account was pulled up so I assumed the man helping me would’ve given me the correct remote, this is the second location that pissed me off… I’ve already cancelled my secretive
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October 2024 by N T
I would have given zero star, if I was given the option. The agents at this branch do not have the basic understanding and/or training about customer care or Xfinity products. Lately, I went to pick up a router and I was given one with only BNC cable, while this type of connecting cable is outdated and the shop assistant arbitrarily did not include the essential RJ45 connecting cable in the package. So the modem can't be connected and doesn't work!
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October 2024 by Patricia ch
Jose very professional attention
