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February 2024 by Vegan Lady
Love the zagg concept. I first spent 60 dollars on my initial screen protector . With no limit I can replace the broken ones for only 10.00. The customer service is awesome . Also the phone covering is also heavily discounted . Which allows for an exchange making my phone feel new each time.
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February 2024 by Isaac Okyere-Darko
Carol was great. She made some sales suggestions but wasn’t pushy. She allowed me to make my decision on what I needed and wanted. She took her time to fix the screen and cleaned it thoroughly before handing it over. I appreciate her service.
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February 2024 by norma hernandez
service was fast and efficient! came in for a screen protector for my iphone and Sarah accommodated me and got me out the store in less than 20 mins. She also made me aware of the warranty that comes with it.
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February 2024 by gloria lopez
Ms.Carol , Great customer service very helpful and understandable to my needs in regards to my phone accessories.
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December 2023 by Matthew Kopp
Staff was very prompt, extremely helpful! The service was top notch. Will be visiting this store for all wireless device accessories from now on.
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November 2023 by Katherine Babay
Carol provided great customer service. She helped me with finding the right screen protector replacement for my iPhone 13 Pro max. The service was fast and I was back to work in no time. I highly recommend ZAGG at Downtown Crown.
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November 2023 by Michaele Rezac
Friendly, knowledgeable and fast. Just an incredibly pleasant experience from start to finish. I highly recommend this store. My shattered screen is now perfect
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October 2023 by Hank Cunningham
Carol assisted me & she was perfect! Had great suggestions, very professional & very informative. Top of the line customer service!
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October 2023 by Gary Cooper
Carol was excellent! She clearly new the product she was selling, gave good advice and took her time to ensure a flawless install.
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September 2023 by Crystal Rouse
The customer service at the Zagg store was amazing. They truly are experts in repair on phones. Thank you!!
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September 2023 by Victoria Molina
My tween daughter’s phone was stolen, tossed in the road, and run over by at least 1 car. Within 4 hours of dropping off the phone, the crushed iPhone back and broken camera lense were repaired! Carol & Kyle completed the repairs under the estimated time, at a reasonable price, and with cheer! I would recommend this ZAGG location to anyone with a cell phone problem. They helped restore a tween’s faith in humanity ?!
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August 2023 by Caroline Axley
Fantastic service!!! I brought in a phone with a cracked screen to be replaced and it was finished within an hour! The prices were competitive and everyone there was friendly and helpful! Highly recommend!!!
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July 2023 by Debbie Grass
I went into the store for a cracked screen fully expecting to be told “sorry this is not under warranty “. To my surprise Kyle was very helpful and professional as she answered my questions and during this time she had replaced my screen protector. ???. I was so pleased that I purchased a screen protector for my Apple Watch. Great asset to your company. Great experience!!
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July 2023 by Leilani Witcher
Carol, and Danny solved my cellphone problem with ease! I would recommend this location (Downtowncrown Gaithersburg) because of how wonderful their customer service is. Very great attitudes and the vibes were immaculate.
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July 2023 by Maureen Tonczyczyn
Everything was fast and easy with the replacement of my screen and camera protectors. The staff were pleasant and quick. Seamless transaction. Highly recommend.
