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December 2023 by Amos Stevenson
The car ahead of me was getting warranty work which took over an hour while my car was behind it. Multiple people came and left as I waited. I think the technicians should know that before allowing another car to park behind a vehicle that's going to be there for a long time
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December 2023 by jose crespo
The associates were highly attentive. The manager provided me with a thorough explanation of preventative maintenance for my vehicle. There was no pressure, and the approach was respectful.
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December 2023 by Chelsea Roman
Oh my goodness! I'm very impressed with the attitude and speed these workers have. Rick and Ashley were so polite, easy going and professional. They patiently helped me to understand things about my car. The guys in the garage knew what they were doing and got it done quickly. I'm very glad I went to them. On a Saturday morning they had me in and out in less than 30 minutes. I feel very grateful. Thank you guys.
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November 2023 by Linh Le
Joseph B. provided a comprehensive explanation throughout my recent routine maintenance service on Monday. He meticulously walked me through the condition of my filters, even suggesting that their replacement could be postponed, as they were still in excellent shape. He kept me informed about the progress of the service, making sure I was at ease during the wait. I truly felt like my concerns were heard, and my vehicle was being well looked after.This marked my third visit to the same shop, and I can definitively say that I'll be returning in the future.Services: Transmission
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November 2023 by Yadadamean
From the time I drove up, for an oil change, until they drove my car out of the bay was less than 15 minutes! The handsome young man behind the counter was polite, professional, and extremely knowledgeable. I'll be coming back to this location in 3,000 miles!
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November 2023 by Tamy Keeney
This Jiffy Lube went above and beyond my basic needs, and did things for me that I wasn’t asked for, nor advertised just out of kindness. They are great people and a great service, my only complaint is that the water to clean your windows with must’ve been dirty or get it wet enough a little bit smeared lol it’s such a small thing compared to the overall great service that I received
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November 2023 by Rebecca Tenbarge
The customer service was amazing. I don’t remember the gentleman’s name that helped me, but he was really good in explaining everything and my car was finished in a timely manner.
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October 2023 by Deana Hayes-Johnson
In the past I had a bad experience at this location and it has been years since I’ve been here. Well I Am SO GLAD I gave them another chance! From Roland’s warm welcome to his thorough explanation and professionalism, I was blown away! He made my day. He is the reason I will no longer drive 8 miles farther than I need to to get my car serviced. If all of the employees are anything like Roland, this location is the best in the area!Services: Air & cabin filter replacement
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October 2023 by LeToya Bradford
Went to get my oil changed and tires rotated and they took care of me in less than an hour! They also took care of both of my filters and I was able to get a quote for my back brakes and rotors. Rick is amazing I'll definitely be back!
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October 2023 by BethAnne Donohue
Excellent, prompt, and friendly service. They went over in detail what should be done and at what point it would need to be done. They were wonderful.Service: Oil change
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October 2023 by Chris Schaeffer
My front brakes were replaced within and hour. The serviceman was polite and explained everything thoroughly. I have used the Jiffy Lube in Gambrills, MD (on Rte 3) for many years - I return there because the service is consistent and excellent. I never feel pressured to add a service but am reminded of the recommended maintenance schedule. I was particularly pleased that I received a Veterans discount of 15% of my entire invoice. I go back to Jiffy Lube because of it's good work, but I am particularly encouraged by their support of the military community!Services: Tires
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October 2023 by Emotions
Great experience! They always beat the competition. Went in with an old battery and was fixed in 10 minutes. This Jiffy Lube location is amazing and customer service is always 5 stars. Thanks again ?Service: Battery
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October 2023 by James Jackson
Rob told me synthetic oil is recommended for my 2011 rav 4, understandable mistake, as the 4 cylinder can run on synthetic, but toyota strictly recommends conventional oil for the v6. Toyota recommends oil change every 5k, I wish they would make an appropriate sticker for my 5k oil change interval, but they say they can't, although they used to do it for me. I asked about the oil change interval sticker being 3k and Rob dropped a pen on the counter and told me i could change it myself.
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September 2023 by Robyn Bassett
Took car on Sunday for oil change. Car began to make rattling noise and funny sound when I turn on heat or air. Neither sound existed before the oil change and $60 charge for some additional filter I was told I needed. I waited a few days hoping the noise would stop and it didn’t. I called location and was basically told it was something I probably did or something my car needed. When I kept explaining neither noise existed prior, I was told that since my car is a 2022 it’s probably under warranty and I can get it fixed. What the heck! The whole point is something is wrong and that “something” did not occur until after my car was brought for a simple oil change!! This confirms why I stick to going only to the dealership
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September 2023 by Brenda Gallagher
Very friendly, helpful and went over everything with me. So sweet and nice. I forgot my cup and they sat it on the counter and they saved it for me. So thoughtful.Service: Oil change
