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December 2023 by Mei Mostafa
Someone at this branch is participating in FRAUDULENT teller withdraw. My purse was stolen from my car in VA and the criminals withdrew money using my id and bank card at this branch. This is an inside job! I want the video of those criminals.
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December 2023 by Michael Cordes
When I submit a review it's because something is really bad or really good. In this case it's really bad. Many reasons not to bank here based on facts only which I can backup. 1)tried to cash $100 money order and $140 check from bowling tournament. They would not cash either even though I had over $4k in my account. They said account has to be open 1 yr. Mine has been open 11 months. 2)When cashing a personal check, your driver's license is not enough (but it's enough at airport security and many other places) 3) In making a simple deposit, have to get slip from teller since they don't have them sitting out which means a long wait when there's a line. 4) Opened my account last December because of promotion they offered. Went in person to open account and told them I was doing promotion. After 9 months I went to bank and told them I didn't see the $200 bonus for opening that was suppose to show after 90 days. The person checked and couldn't figure out why I hadn't received it so he looked into it further. After a month he told me main office said there was no promotion mailed to my address. I brought the promo in they mailed to me to show him and he said someone would call me about it. Got call and they said I needed the code on the mailer. Told them I brought it to bank but she said that was not good enough. At that point I had enough and will be moving my account in the coming days.
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October 2023 by Andy Chen
The atm they have in their drive thru is very quick and efficient. I Was able to complete my transactions in under a minute compared to the atms at capital one and Bank of America, of which I always have to wait 5-10 mins for the machine to even count the cash!
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July 2023 by Takia Johnson
Horrible service I deposited a certified check they put a hold on the check and it took a long time to receive my money . I'll make sure once it clears to take my business else where!!!!
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June 2023 by tony tyre
Horrible why do I need to make a appointment to transfer money everyone was sitting around in there personal phones
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May 2023 by Harshil Patel
One of the worst service and rude staff…lady told me you have $201 deposit then when i count it’s different amount and when i said about this she started yelling on me and telling me its machine not me…Instead apology…She and staff came and gave me deposit back instead fix things..and started yelling me crazy…we are customers..they can’t talk to me like this…Rude staff..that’s why i change my bank and i will tell other people not to go this bank as staff is rude..
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December 2022 by Camille J.
Slow due to short staff but the teller had a very bad attitude. I shouldn't have to wait 30 minutes just to get a debit card. Worst location!
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August 2022 by Megan Re
The staff are very friendly and professional. They are quick to assist and guide me through any questions I have. Thank you!
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May 2022 by Masoud Haidary
Poor service in banking, I am going to close my accounts and never want to deal with this bank again.
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February 2022 by A. Durning
Excellent service. The lady that helped me was awesome. She was very nice and patient while processing my loan. She explained what I needed to do to raise my chances of getting certain types of loans. Thanks I'll give this bank an A+.
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February 2022 by Sam Durrant
I don’t know what’s going on at this bank, but today I waited over 20 mins from the time I sent my deposit in until I got it back. I’m used to them being on the slower side of things as they must be understaffed, but this was just ridiculous. 22 mins to deposit 1 check is absolutely insane. Do yourself a favor and go to another location.
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October 2021 by __
1 -28-2021 around 4.15 pm I was there for information the lady in maroon suit so rude to me the corporation take it serious because I'm going to tell my friends and family don't do any business with this Bank or you should Hire educated people not unprofessional she don't even know how to talk to the client
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January 2021 by Judy Kelly
Have been banking at pnc in both Frederick and AA counties for 14 years and have found them to be always helpful and courteous. Today in phone conversation I found Hannah to be extrordinarily helpful with four issues. Thank you.
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June 2020 by Nicholas Cosgrove
Third trip to this location. So slooooooooow... like really really really slow...
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May 2020 by Kristin N.
I've been waiting in the drive through line for 30 minutes and still have 3 cars in front of me. Last month I waited 35 minutes in the drive through. Also just left M&T and waited in no line. There is clearly a problem here. Will look into banking elsewhere.