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January 2024 by Hope D.
Staff is friendly. However, management seems to be lacking. Placed an online pickup for Monday pickup at 5pm. I didn't need anything on that list for dinner that night, so I didn't press it when I never received a notification it was ready. I was fine waiting until Tuesday. Received a message Monday night around 8pm that they couldn't fill my order and to reschedule my order. So, I did. For the following day at 5pm. The following day comes and 6:00 is here with no communication. I decided to call and they said their evening employee scheduled never showed. Their morning did however. Why didn't they fill my order? So... here I am with nothing but "our employee never showed, and your order isn't filled. So, I don't know what to tell you." Those were her literal words. Why isn't management involved???Extremely disappointed. I'll be going to Giant moving forward.
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August 2022 by C H.
On 7/29/22 at around 3:30pm, I waited for about 3 minutes at the vacant Safeway customer service counter located at 2644 Chapel Lake Dr., Gambrills, MD 21054 before politely asking the very short thin Caucasian lady standing at the end of the cashier stations if there was someone working at the customer service counter. She turned to me and said, "We are all very busy" then turned back around leaving me to fend for myself. Why didn't she alert the appropriate person that they were needed at the customer service counter? After hearing the awkward response, an older Caucasian employee told me that she herself would put a call in. I thanked her and a short while later, another employee came to assist me. All I wanted was to buy a lottery ticket. I just finished purchasing items from the check-out line and it didn't look busy to me. I'm not sure why she didn't want to provide me with the same level of service that everyone else was getting. My service matters too! Her behavior was very unprofessional and Safeway needs to make her aware that she represents the store while on duty.
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February 2022 by Maura L.
This is our go to grocery place. Usually hubster does the grocery shopping, but sometimes we go together on a day off. We did that today. Monday during the day, it wasn't too crowded. They actually had 3 lines open, so that was great. Sometimes the cashiers here are very attentive and take their time, but they are always kind. The place is usually stocked well and the produce is usually good and fresh. I've found in some of the other fancier grocery stores in the area that the produce there turns quickly. But usually from Safeway it lasts. My favorite part about this location is the one manager is always working so hard. She's super on top of things. I've seen her opening lines, directing people, checking on her staff. She's absolutely a quality employee and a good leader of her team.
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August 2021 by James Harrison
Safeway is using the exact same packaging but no longer has 16 oz but 12 oz instead. Got home to make dinner to find all of the Safeway brand boxes have less in them than before. Disappointed.
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June 2021 by Kimberly M.
I chose this Safeway as my first experience for online grocery shopping and pickup. The site was easy to use, the process was simple and quick. Text message was received once my groceries were ready. The 2 gentleman who loaded my car with the bags were sweet and gave excellent customer service! I shop at this location in store often. Customer service has always been on point. The store is clean, fresh fruits and vegetables. I can usually find items here which are hard to find at competitors.
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June 2021 by M W.
They filled my helium balloons when no one else would. My son has muscular dystrophy and they support that. I love my Safeway
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May 2021 by Carmen M.
This Safeway is top notch! They have a huge selection of everything and the shelves are always stocked. There is plenty of parking and handicap accessible spots. The bakery is amazing. I went to get a cake for my mom's birthday this weekend and one of the bakers was so kind and helpful. She was professional and clearly skilled at her job. The cake was delicious and my mom was really happy. I'm impressed by the quality and design of their display cakes and pieces to grab on the go. I plan on buying all my event desserts here from now on.
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May 2021 by Killian G.
I've been working here year and I love it every one is wonderful ive been the happiest here
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April 2020 by Jared J.
Sure, this place would definitely not be my first choice for grocery shopping under normal circumstances. But in the virus-related madness that grips contemporary society, I have had the easiest time shopping here. When the line at the nearby Wegmans stretches around the block, there is no wait at Safeway. Sure, their fruits and vegetables aren't the best, but their produce department has never been out of stock for me. The packaged goods are largely the same. Just today I walked in, grabbed a dozen eggs, and breezed through self-checkout in less than three minutes (N.B. Safeway sells a jumbo egg package containing 30 eggs).
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April 2020 by Anna Home Closet
I went to this store on Sunday and you would think with the coronavirus scare the manger of the store would require their employees to social distance themselves and wear mask when dealing with customers. But instead the employees were all hanging up front near the cash registers with no masks BSing with each other. One was actually hanging over customers trying to help in self check out. Walking out the pick up service personnel was running orders out to customers and not wear a mask. There was NO hand wipes at the door to clean off carts. This store has no measure in place to ensure their customers have added protection. Thank goodness I had a towel and I grab plastic bags to cover my hands. I won’t be going back there .... this manager needed a good talking too or let go!
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September 2019 by Sara H.
I moved to the area in January and was so happy to see my favorite grocery store so close to the house. Unfortunately this location continues to disappoint over and over again for different reasons. Most of them has been customer service. Either rude or complete lack thereof. Today it was more of that and was shocked to see some of my favorite dairy products on the shelf at full price that expired 30 days ago. I am moving my prescription somewhere else and will only use Wegmans now. Today was the last straw.
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July 2019 by Angel M.
This review is based on the fried chicken only . Stopped by to try the " Cheap Chicken Monday Deal $4.99!" 7/29/19 around 1:30pm The guy at the counter professional and kinda friendly : How can I help you Ma'ma ? Fried or Roasted? White, Dark, or mixed ? Pay for that here ? Next ! Ok. Back to my review . I asked when the chicken was cooked he said around 10:00am but some pieces were just cooked . I said ok , make it fried and mixed please ! When I got it to my house the the wings were completely dried out and the breading was Really hard . The rest of the pieces were good but the top portions were really hard and the underneath pieces were kinda mushy , The flavor was good ,maybe a tad too salty for my taste but still good ! Next time I'll call ahead and get it fresh outta the fryer. PS completely out of napkins at the salad bar and coke area .
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July 2019 by Joe J.
I just come every now and then when i'm to lazy to take the extra 2 minute drive to Food Lion. I'm not a big fan of this location, but it has more to do with all the deals I get elsewhere, and little to do with some of the bad customer service that I've seen/ heard so much about, because it's never happened to me...lol It's straight I guess, but if you a bargain shopper then there are better options in the area. Otherwise it'll get the job done...
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January 2019 by Jeanine Prendergast Cosh
If you are only going to have ONE register open, it shoild not be the express checkout. People should not have to either choose to be rude and put their whole weeks worth of groceries up on the 15 and under lane, or use the poorly designed self checkout. at least if your self checkout was a full lane, like Giant a large order would be ok. I spent twice as long checking out as I should have because I had to deal with the computer telling me the weight was off and I had to wait for the attendant to hit a button about 30 times. the attendant was nice, your policy sucks.
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January 2019 by Jeanine Prendergast Cosh
If you are only going to have ONE register open, it shoild not be the express checkout. People should not have to either choose to be rude and put their whole weeks worth of groceries up on the 15 and under lane, or use the poorly designed self checkout. at least if your self checkout was a full lane, like Giant a large order would be ok. I spent twice as long checking out as I should have because I had to deal with the computer telling me the weight was off and I had to wait for the attendant to hit a button about 30 times. the attendant was nice, your policy sucks.
