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March 2024 by Jerry Jose
Horrible service and the lady at the reception knows it’s full and doesn’t help and they don’t give a lot of information and they never answer worse place ever
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January 2024 by Paz Uzana
Very unprofessional if i could give it 0 stars. I would my cat was in a lot of pain and i went to the Gaithersburg location and they told me to call Germantown cause they do more surgery and would have a faster date for my cats to be spade…. Come to find out i get there and it’s a regular appointment.. meaning i cancelled the surgical appointment in Gaithersburg and wasted my time here for no reason when it could’ve simply been communicated at the start… Kelly acted as if i was crazy for being upset i changed around my whole schedule and my baby has to be in pain longer such a shame when people don’t love what they do nor treat people with respect… very rude staff
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October 2023 by Neal Lwin
(Hendrix) Our fluffy lump would let a burglar give him belly rubs, but he enjoys coming here for his checkups and shots I could care less how they treat me but they are nice to us both.
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October 2023 by Crystal Lavern
STAY AWAY FROM THIS PLACE!!! THEY DO NOT ANSWER THE PHONES. I HAVE LITERALLY CALLED 57 TIMES IN ONE DAY AND STILL NEVER GOT A ANSWER NOR A CALL BACK AFTER NUMEROUS VOICEMAILS. JUST RIDICULOUS!!!
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August 2023 by D Rojas
I’ve been going here for 11 plus years and I’ve never had a problem with the service. From the time you walk in the door you are greeted by a friendly and understanding staff. Even most recently when I was frazzled by my dog not feeling well they listened understood and helped me to calm down (really). Everything was explained to me in detail by the vet and thank God my 11 and 1/2 year old corgi is back to her playful self.
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August 2023 by JoAnn Manson
Communication is a huge problem. Very difficult to get a person to answer phone. Have had numerous problems with service from Dr. Kim and Dr. Han in reference to needed medication for my pet. Dr. Han and Dr. Kim do not respond in an acceptable period of time to calls/requests for assistance from me or pharmacy. I had to physically go to Banfield to try to get help. Dr. Kim wrote a prescription incorrectly after I had tried for 2 weeks to get meds for my dog. My dog is 14 years old, had been getting progressivly sicker from lack of medication and she was not helpful in getting me the corrected prescription. All I kept getting told was a note would be left for her, she is busy and will get to it later. I no longer have confidence in the care given by Dr. Kim or Dr. Han. I have been taking my pets here for over 145 years and have never had to deal with such unprofessionalism. Seems like they are only interested in making money. Under Dr. Hurry it was never like this.
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July 2023 by Ralph A.
Sadly some of the poorest customer service I have experienced. It took me a day of calling for someone to answer the phone - but have plenty of time to bring in fast food breakfast and eat it during work hours. Very clear to me that this Germantown location prefers profits over customer service.
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June 2023 by X
Not a fan of this place. Front desk staff is AMAZING, but Dr. Kim has a major attitude with pitbulls. Performed my sweet boy Teddy's neutering, and NO ONE CALLED THE NEXT DAY TO EVEN CHECK ON HIM. That's when I knew this place was a money grab. Waited till he was on the operating table and then called me asking for additional $250 to perform scrotal ablation. I don't like discussing a price with anyone, who returns moment later asking for more money. It's tacky and classless. I do not trust my dog with Dr. Kim. Dr. Schinner is great and Dr. Brian Moore, whose now at the Frederick location is great. No loving care is provided to my dog here. But, because they sent a "we want tou back email," I went against my better judgment and reenrolled. But Dr. Kim will NEVER touch my dog again! Yiu cannot stereotype dog breeds, nor disrespect their owners. Pitbull owners beware of Dr. Kim. Front desk staff is fantastic and very loving to the dogs.
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June 2023 by Rafael Alequin
Sadly some of the poorest customer service I have experienced. It took me a day of calling for someone to answer the phone - but have plenty of time to bring in fast food breakfast and eat it during work hours. Very clear to me that this Germantown location prefers profits over customer service.
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June 2023 by Ralph A.
Sadly some of the poorest customer service I have experienced. It took me a day of calling for someone to answer the phone - but have plenty of time to bring in fast food breakfast and eat it during work hours. Very clear to me that this Germantown location prefers profits over customer service.
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May 2023 by Felicity Moore
Dr Kim and her staff are absolutely amazing. Having been ‘patients’ of Banfield for over 11 years, our two boy cats are 16 years old. Ideally I think a small local veterinary office would be better, because of the personal touch, the caring and desire to help, the welcome and the follow up, but! Dr Kim at Germantown Banfield IS all those things and more! Her gentle disposition and wonderful way with my cats is beyond doubt, the best!! I thoroughly recommend her and her team x
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May 2023 by Margaret Johnson
Good experience with Dr. Han. Busy office. Front staff are professional, but seem overworkedHard to get via the phone, best to email, but can take a day or more to get back in touch.
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February 2023 by Katrina N.
There should be zero stars.. don't try to call and speak with someone.. that no longer exists... don't ask for a manager to call via email that no longer exists either.. this place years ago was amazing.. now it's not even a sad shell of what it once was.. it's a shame... banfield needs a revamp bad..
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February 2023 by Lynda Witenstein
The reception Adele at this Kentlands in Gaithersburg Md was friendly and professional in getting my pet Wesley's prescription card issued for his special food. Thanks Adele. LYNDA W
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January 2023 by vanessa M.
Banfield, I have no complaints with this location. My dog and go in there for seven years and they've been very attentive to him. The staff is kind and accommodating. My only issue is maybe they may not pick up the phone sometimes when you called but they are usually pretty busy.