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November 2023 by Google user
Bad customer service in the pharmacy. Drive through almost never is open and need to take long time to be attended.
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October 2023 by Jennifer S.
I have been using this pharmacy for years but it has really been going downhill. It seems perpetually understaffed and there is always some sort of confusion. I noticed the past 2 visits that it is so dirty. The counter area and floor on the patient side of the counter look as though they have never been cleaned. Some sort of sticky substance was all over the counter and debris on the floor.
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September 2023 by Michael S.
This review is for CVS Pharmacy #05460 located at 19901 Frederick Rd, Germantown, Maryland 20876.I arrived prior to my appointment time but was having trouble checking in with my cell phone. A CVS staff person at the pharmacy counter told me that she would check me in. After two other patients went ahead of me, I complained to the manager of the store. After asking them why they were taking other patients before me, I learned that CVS never checked me in. I was initially told it was my fault for not checking in using their app. I learned from the store manager that she could do nothing more than tell me she was sorry, that I was a good customer, and that they were having staffing issues. I also learned from the nurse who administered the flu shot that she had to come in on her day off. Having staffing issues is unfortunate and, in this case, caused operational disruptions. The manager of the store showed respect for me. However, more needs to be done. First, there must be a willingness to accept responsibility for your mistakes. Second, you should never blame others for your mistakes. And third, you need to learn from your mistakes so as not to repeat them. This occasion was not the first time I experienced poor customer service at this CVS location. Therefore, because of a pattern of poor customer service, a mind-set to first blame others for their mistakes and not to learn from them, I cannot in good conscience trust CVS at this location with my family health care needs and will not being returning.
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September 2023 by Joju S.
Rudest pharmacist I have ever spoken to. I came here to pickup my meds at 5:00pm. I was told one of the meds is not ready but should be available in 30 minutes. So went home to pickup my luggage as I am flying out at 9pm. Just about when I was ready to leave home got a text message saying it's on order. Called and spoke to the pharmacist, who basically said you are way back in the queue and not sure when the meds will be ready. When asked why I am in the back in the queue, she said we have a huge backlog and hung up! That is the height of rudeness. I am so disappointed with her. Hope that she is just having a bad day. God bless her and all the patients she is prepping the meds today.
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August 2023 by Greg K.
This is about the pharmacy. It's about as bad as it gets there. They are frequently out of medication, and when they send you to a different CVS that supposedly has the medication (they called and confirmed it was there), you find out the other stove is also out. So it's a 20 minute wait, off to the second CVS, for a 20 minute wait, and still no meds. I've had several instances of the "out of medication" problem. Their text messaging system is inaccurate, for example today I had a message my medication was ready and when I showed up they told me it was out of stock and they had to order it. Now the worst of it - I was prescribed a medication last week that likely had had an ingredient I was allergic to, not CVS's fault, but when I was trying to get clarification from the pharmacist on exactly what ingredients were in the medication she just dumped me to the pharma manufacturer. She didn't know. And didn't care to try to know. We're talking a pharmacist. But before I left, and this is hard to believe, she keep in mind she admitted she didn't know the ingredients in the medication, and understood my possibly allergy, yet she actually encouraged me to take it by saying, "You should be fine." I should be fine? Regrettably my insurance affords me very few options in regard to pharmacies but I'm am actively searching for something better, even if I have to change insurance.
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August 2023 by Christophe Jergales
I'm sick and tired of rolling up to this place while the pharmacy is closed in the middle of the day. Hire more people and keep this place open. I have a dying father that needs medication sometimes during the day.
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June 2023 by farhan maqsood
I got it medicine
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June 2023 by Ashley M.
They're very deranged at this CVS. Unhealthy air quality and my inhaler isn't working so they told me call the manufacturer. Imagine if I have an asthma attack without an operating inhaler? Especially since it was new and received only 2 weeks ago. It's always a terrible experience they need new staff with common sense and customer service. 0 stars.
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August 2022 by Monica B.
0 starsrude pharmacist!! (guy pharmacist)dont bother going to this cvs! the pharmacist specifically is rude & not helpful whats so ever. he yelled over the phone & would not let me speak after i was respectful the whole time up until he kept yelling over me.
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January 2022 by Antigonus Rose
They don't answer the phone, they pick it up and slam it back down to make the ringer stop. They did this to the transferring pharmacist as well as the patient, we never got a chance to speak to anyone.That's nice unless you need to talk to a pharmacist about getting medications transferred.The drive through is closed due to staffing and so are the phones. You will wait in line to get meds when you are forced to go inside. If you need a vaccine, you might wait in line for over an hour.This is the worst pharmacy I've used, and the Wisteria location is no better. CVS has a wage problem. They need hire more pharmacists instead of lean staffing. If that means they need to pay better wages they should do it. For a company that pays their CEO $36.5 Million their locations sure are shabby.
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January 2022 by Charlotte Soliman
I don't know WHAT is going on with this CVS right now but this is borderline dangerous for patients... More than once I've gone to pick up a script only to see a sign saying that the pharmacy is closed. I don't blame the employees, it's CVS as a company or maybe the management at this particular location. Their staffing issue is so bad that I will wait well over 15-30 minutes on hold and no one ever picks up. I haven't been able to get through on the phone for a couple of months and it's 50/50 as to whether the pharmacy will even be open if I go in person. I can't imagine if I was someone who physically wasn't able to go to the pharmacy and how dangerous that could be. As a nurse it really upsets me to think about people who aren't getting access to their meds because CVS can't figure out it's staffing issues... If you pay your employees fairly this issue wouldn't happen! I've gone ahead and switched my primary pharmacy to the new location across from the Clarksburg outlets. They actually pick up the phone and don't randomly close down the pharmacy because there's no one there to work...
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January 2022 by Kevin Shaulis
The pharmacy, not the store, was closed earlier today because I was told there was no pharmacist there. Glad the prescriptions I wanted to pick up weren't necessary today.
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November 2021 by Charlotte M.
I don't know WHAT is going on with this CVS right now but this is borderline dangerous for patients... More than once I've gone to pick up a script only to see a sign saying that the pharmacy is closed. I don't blame the employees, it's CVS as a company or maybe the management at this particular location. Their staffing issue is so bad that I will wait well over 15-30 minutes on hold and no one ever picks up. I haven't been able to get through on the phone for a couple of months and it's 50/50 as to whether the pharmacy will even be open if I go in person. I can't imagine if I was someone who physically wasn't able to go to the pharmacy and how dangerous that could be. As a nurse it really upsets me to think about people who aren't getting access to their meds because CVS can't figure out it's staffing issues... If you pay your employees fairly this issue wouldn't happen! I've gone ahead and switched my primary pharmacy to the new location across from the Clarksburg outlets. They actually pick up the phone and don't randomly close down the pharmacy because there's no one there to work...
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November 2021 by B F.
NOBODY EVER ANSWERS THE PHONE. It Takes forever to get prescriptions filled, i had one prescription ready for pickup and two others in progress for more then 4 days. When I get to the counter they tell me I they can expidite the filling of the other two perscriptions, but that will take over an hour. Then they lie to me and say they are short staffed with 6 staff behind the counter, the most I have ever seen behind the counter since the stores existance. Their new policy of let the phone just ring (never answer it) sucks.
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October 2021 by Lynn M.
They are down to two staff in their pharmacy. The outside window and the inside window taking in new prescriptions are both closed. I waited on the phone for 1 full hour, jumped in the car to go to pharmacy, got in line, hung up my phone (1.15 hours). There were 8 calls on hold. All for me to find out how to switch my prescriptions to another location. When they do answer the phone, there is hello or goodbye, just click! Pack your patience or change pharmacies.