-
December 2022 by Ja'Keesha Y.
Unfinished nails after refusing to service me due to them not being able to achieve the look I was looking for. I wanted a basic design that normally cost around $60 to $70 and they told me it would be $105 for everything I wanted they also told me in order to do the set i had to get gel because of the policy they don't have a policy saying anything like that for customers to see anywhere in this salon which I did mention to them and the manager brushed me off and told me that they would also be refusing to service me because I didn't agree with the so called policy. They were trying to force me to get gel instead of getting regular polish because of this policy I don't wear gel nails due to my own personal reasons and this salon didn't respect that instead I was yelled at and disrespected by an employee named mike and the so called manager who should've managed the situation by trying to figure out a way to accommodate the customer. But instead I left with a unfinished product my time has been wasted and I was yelled at by mike and the manager to go somewhere else. They have no consideration for people at all if you want good quality and customer service from people with class and respect this isn't the nail shop for you if you want to be overcharged disrespected and treated like you are less than please be my guest but i will never return to this salon first and last time due to unprofessional people who only care about robbing people of their hard earned money and wasting their time. I have never experienced such poor customer service and all of this because they want to force people to spend more money on their nails which is crazy because they left me with no option they basically said you can do what we said or leave I've been getting my nails done for years and I've always had the right to choose Whether I want to gel or regular polish and as long as I was paying I could get any design I wanted which could've made them more money but they are so busy trying to rip people off and other ways that they can't see that smh so disappointed I'll keep going to my sister at least I'll get more go my money and better service.
-
November 2022 by Nea I.
Very good work and fast but they charged $70 for my daughters nails and I cannot figure out why based on the prices in the brochure this was way more than expected but was in a rush to get out to go out of town and they were closing so I didn't have time to dispute.
-
October 2022 by Melissa N.
I signed in upon entering and was greeted by a man confirming I wanted a full set. I sat down and waited my turn. 45 min went by and FOUR people entered and received services after me, as I still sat waiting. The man insisted I didn't sign in and it was "first come first serve". Once I showed him where I did in fact sign in he escorted me to an occupied station and requested the lady to get up so I could sit down. The whole thing was too dramatic and I left and went elsewhere. This was my first and last time going here. 0/5 stars if I could.
-
September 2022 by Tracy A.
They have the poorest customer service. From the time you walk in to sign in you are met with an unpleasant greeting by the host. The lead nail technician perpetuates a tone of rudeness that makes your experience very uncomfortable. The basic nail work is lacking and they lack the personnel who can provide the latest nail design techniques.
-
September 2022 by Teresa J.
I've been to several nail shops. Non like this one I have found my nail tech. Andy and Erik love those guys, thank you for always doing my nails and feet right
-
September 2022 by Michelle I.
Let my start off with the fact that I'm VERY picky about my nails, and usually do them myself. I've been here 3 times now. The first time was a HORRIBLE experience. A young tech botched my pedicure and the lady who did my gel mani left the polish bumpy/ uneven. But this review isn't about them. I decided to give the salon a second chance and went with Tony. He did a fantastic job! He's the reason I came back today. Unfortunately they're not taking appts anymore until November. So I took the next available tech, which was Andy. He was so meticulous with my cuticles when he did my pedicure, which I love! He also did a great job with my manicure. Unfortunately the top coat left deep brush strokes on most of my nails. Luckily he was very patient and polite and graciously fixed them. They're still not perfect, but much better than they were!
-
September 2022 by Khadija J.
Do not get your nails done here or your lashes again an eye infection like somebody was a license that traveled out of town I could not get them taken off I had to come back to this them after I went to the ER and another aesthetician.
-
August 2022 by Deborah P.
I am never going here again. I am so disgusted and in the pandemic which yes is still going on masks at your convenience and no separation of client and tech! And overpriced! Never again! There's a nice salon in Pentagon City, ask for Kat and thank me later.
-
June 2022 by Sherry R.
my nails were stellar but my feet is another story. I got my pedicure done today but I can't tell. my feet are ashy. My polish is totally damaged and was very Careful. I will never get my feet done there again. I have to repaint my toenails.
-
June 2022 by Ebony R.
We've been coming to this nail spa on & off since we purchased our home about 3 yrs ago. We love our nail tech Kathy!!! Kathy is patient, creative & such a hard worker- we only come back because of her. Thank you again Kathy. I know I'm a little too picky for most however Kathy never makes me feel less than & she always does an amazing job on my nails & our pedicures. Keep up the great work Kathy.
-
June 2022 by Zon B.
The way the owner/manager micromanage his employees and the salon is very annoying and cringey!! Everybody that works there seems unhappy like the boss is holding them hostage. He just lurks over the shoulders of his employees and their clients like every 2 minutes. I hate that for them.
-
June 2022 by Al D.
The quality of the pedicure was poor. I could have saved that money and did myself. The full set was okay nothing spectacular I would return for. It would have been nice to know their payment policy when o booked the appointment - Cash or pay a $5 credit card fee. There is an ATM on site but I had to pay that fee and a bank fee. The staff was pleasant
-
June 2022 by Erika V.
First dip set was great and lasted a long time - no lumps , clean lines- very nice work- I'd give her job a 5... 2nd visit was not so good - dips set is extremely sloppy, rough edges, lumps and dips, corners lifting and one nail chipped after 1 week - I'd give this guy a zero if I could. Would've come back the next day but was out of town. Even gel pedi lifting after less than 1 week. So average of 2 visits is a 3... Not sure if it's worth the risk of going a third time and getting another bad tech. BTW-This tech was super nice but just not very skilled. The first tech was nice enough but very skilled.
-
May 2022 by Shirlene F.
The old guy that runs the front is very nasty and unprofessional. I waited 30 minutes after my pedicure for my nail tech to finish. I told him I had an engagement and that I was pressed for time. He kept saying she was almost done. I finally asked her when she would be done and she said another 30 minutes. I told him he wasted my time and he huffed at me and waved me off as if I didn't matter. We must stop paying for horrible service in our communities.
-
April 2022 by Dana M.
Just moved to the area and was nervous because there are so many nail salons to choose from. I read the reviews and looked at the pics on the website. So glad I made the decision to try Diamond Nail Spa. I made an appointment but not with anyone specific (so happy i made an appt..... they were packed). Kimberly hooked my nails up and Erik took care of my toes. I'll def be back (remember to make an appt). Lol.
