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November 2023 by Koustav Pal
Expensive compared to other car washes. The basic is $14, and does not include any drying. Which is basically a ploy to get you to pay $20 for the next level of cleaning.When a car wash which takes 5 minutes costs $14 dollars, and your car is not significantly cleaner than before/ has significant streaks, I don't think this is worth it AT ALL.To each their own, it's just my opinion.
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November 2023 by Oscars Orellana
My first and last time coming here. I was expecting for them to do a very good clean inside but i was wrong, they didn’t even put the car smell. A really bad experience
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November 2023 by A G
Today I went the car wash and clean. Car wash out side good. Inside they are not cleaning good. I asked to clean it properly. They said I have to pay again.
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October 2023 by Rose E.
Got one of my purses stolen from my trunk and all the manager could say was, oh its been long I can't check the Cameras, yet I gave her the date and time that I was there. Then she later on said, its been 90 days and some workers left and so on. Cameras can be reviewed even after a year and culprits can be brought to book even if they no longer work there.The Manager also said they are not responsible for anything that is been stolen from a customer's carI know the Channel bag was stolen from there . I will change my narratives only when I am proven wrongWhen I got to the SPA to wash my car, the person who stole the bag saw me and took off his eyes. But I can't say he is the one until the Cameras prove it.
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September 2023 by Nicole L.
Do not go to this carwash, they ruined my windshield wiper and took no responsibility for it. The tunnel was noticeably low and the dangling cloth swiped and pulled my wiper off. The staff simply blamed me and pretended to put it back on. When I used the wiper it immediately fell off. The wiper holder part was broken from the force of the swiping cloths. $29 carwash to ruin my wiper! I have been to many carwashes in the area and never encountered such an issue. What a horrible place!!! What a joke.
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August 2023 by briand duk
I had the worst experience at The Auto Spa in Germantown! Their car wash machine broke my wiper and scratched my windshield, leaving me with a damaged car. As if that wasn't enough, they even folded my tag! When I spoke to the manager, Nikki Raines, she had the audacity to claim they're not responsible for any damage caused during their service. This is absolutely unacceptable! And it's not the first time either - a few months ago, I brought my Jeep Wrangler there, and they broke the tag holder, but I let it slide, thinking it was my car's fault. But now, after this recent incident, I can't stay quiet. I'm writing this review to warn you all so you don't end up with a messed-up car too! Stay away from The Auto Spa in Germantown! They clearly don't take responsibility for their mistakes and could care less about their customers' vehicles. Save yourself the trouble and find a better car wash elsewhere!
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August 2023 by Gladys N
Save your money don’t go to this car wash. Over the past few months I noticed they give don’t give you a good service. Today i paid the highest service and I shouldn’t have. I used to like going here for a quick car wash but makes you wonder are they even sanity. They don’t clean your car. How do you miss a center console?
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July 2023 by Yvonne B.
This is a very fast-paced auto wash/spa. I had a free car wash voucher from their sister location where I got my regular oil change. When I arrived, I decided to upgrade for a fee to my rim and wheels washed separately from my car, going through the wash. I have to say this is one of the fasted car washes I've ever had. It was well worth the dollar value and upgrade. It's a really fast-paced service, so stay sharp and don't forget to tip. It's hot outside, and those guys are working really hard to get you in and out.Great service, I'll be back soon.
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July 2023 by Ellie D.
To help eliminate blocking traffic the wrap around line is not near the car wash entrance but it is visibly marked with a sign. While waiting we saw a car finish the car wash and watched as two service members had to flag for them to move. When we got to the booth to pay and were asked what fragrance we wanted I was a bit bummed to find out they didn't have samples of the fragrances. They said they had samples when you got to the other side but that the "encouraged" choosing a scent here to eliminate holding up the line on the other side, aka, choose now. (We got the Silver Package.)The automated car wash itself is very basic, nothing super special like most of the regular car washes. We did have an issue at the end where the car started going backwards on the track and we made the decision to drive out after seeing the go sign and how close our car was getting to the one behind us. As we started to pull out the sign that said "go" changed to "wait". One of the staff off to the side started waving at us to go. Just like the car we'd witnessed there seems to be a disconnect between the car wash signage and what the staff want you to do.The interior clean was decent in terms of the inside window wash but the "wipe" of the dashboard is just that, a wipe. They took out the weather mats and washed those, which was great, but it didn't look like the really vacuumed where the mats had been. We will have to do that ourselves at home.As far as seatih, they had some benches for customers to sit on while their car was being attended too, but it was all outdoors. Covered, thankfully, but still outdoors.The sent we got was Mountain Pine, which made me think of the air fresheners used in public gas station bathrooms so... Yeah.Overall a decent experience. If you have a dirty car and want to get a head start on the cleaning so you have a little less work to do yourself, then go for it. (Though we probably won't be back here again ourselves for this purposes.) If you want your car sparkling and clean without having to do any follow up yourself, then skip this place and find somewhere else.
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July 2023 by Ina Ochoche
I have a monthly plan which is really good value for money. I have little ones who leave the back seat covered in snacks and a dog whose fur ends up everywhere. They do an excellent job cleaning week after week. They even lift the rear seats to vacuum out the treasure trove of goldfish buried below
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June 2023 by Brij Khanna
I am a regular customer in lube center and auto spa for long time, recently have noticed some issues in Auto spa Germantown MD 20876.On June 26,23 I bought silver package for my car, being not satisfied with work ( roof and trunk jam was not even touched only wash) approached location manager, she tried to justify mistakes covered by this package, she said “we have new people, that’s why” is that customer’s fault or management’s training?I appreciate those hard working employees around the clock rain or shine and hope this issue is addressed and details of coverage should be advertised properly.Regards,Service: Auto detailing
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June 2023 by szabina
I paid for their most expensive package: asked for full inside vacuuming, wiping the seats, dashboard, etc. Paid $39 and tipped $10, total $49. When my car was 'done', I got really upset. The vacuuming inside was superficial, half the dirt was left there. The seats not only were not vacuumed and had breadcrumbs and mud, but they were never wiped. I did not receive the service I paid for. It was my first and LAST time. Not worth it. Very poor quality service.Services: Polishing
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June 2023 by Cindy F.
No update to previous review which I will be submitting to BBB. In the interim I used Sonic Care care to clean the seats who did a great job .6/24/23Manager has been in contact and alludes to watching the video. It was agreed she would speak to personnel at AutoSpa, and to rectify by cleaning the carpet. I was to go to Frederick however inclement weather and called unable to make it so will this coming Friday. These efforts are appreciated.
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May 2023 by Ramon T.
I would recommend saving your money and going to a generic automatic car wash at any random gas station. After purchasing the "platinum" service neither the doors or dashboards were cleaned. The carpets were barely vacuumed, and the team was very persistent about moving you along to simply get you out of the way. Awful service.
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May 2023 by Sam P
Was busy but they did ok job ... was first visit ... cleaning was ok they miss the trunk gap2nd try this time as a platinum member I am definitely not happy . Lot of spot are left and have spot that is really noticeable .... also to mention I have two door car so idk how detailed they go for 4 door ....noticeable( see some pictures ...that are only some I have lot like thisAnd also they forgot my fragranceI dont know if it worth the monthly priceUpdate as promised nikki was there so as expected they did amazing jobUpdate :may 12 If you go when they are not busy ( usually mid day) they do good job
