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June 2023 by Karin H.
Gina forgot to file my taxes.The ABSOLUTE WORSE. Complete and utter unprofessionalism, lack of accountability, lack of response, literally left me and my husband high and dry. I am so disappointed. Complete disregard. Will NEVER ever recommend H&R Block to anyone. Turn around and go somewhere else. I've NEVER written a negative review before in my entire life, and I guess there is a first for anything. The tax person, Gina, whoever her manager is (that Gina won't put me in direct contact with, or refuses to contact me, or is just completely unware because Gina is trying to cover her shit work) and corporate that said someone would reach out to me in 3 business days and didnt. 1. I followed up with her for over a MONTH, trying to ask if she received all my tax documents. A whole MONTH later, I find she did not file our documents, nor an extension. We set up a call to discuss; at this point I'm still willing to work this out somehow since they have all the tax documents that had been requested to this point. 2. Gina calls me 49 minutes late, during a work day. I set aside the time in the middle of my work day, while I'm preparing for the largest event of the year for my org. I had to move on to other things; and she has the audacity to say that she tried calling me and that it looked like I was busy - a week later. By this time I've already complained to corporate, who of course give me the run around - and i tell them bottom line is, I have no issue paying the full tax prep fees; just late fees need to go. 3. Gina comes back to me another week later saying that her manager and her reviewed, and they are missing documents from me, so the best they can do is do half off prep fees, and change who preps my taxes - because they dont want to cover late fees because they didnt have everything to begin with. I respectfully disagree. I had been following up since before the tax deadline to see what else might be missing. We had included everything basic. W2, 1099, rental income, drivers licenses, student loans, mortgages. She didnt even realize she didnt file my taxes until after I hounded her for a month. 4. After I told her that I disagreed, and wanted her manager to contact me, what do you think happened? No one contacted me, and Gina stopped replying back. So why in the WORLD would I ever trust any of them to handle our tax documents, if they can't even remember to file?
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April 2023 by Jaimin Parikh
Ms. Varsha, was able to get the taxes done inspite of having system challenge, Hectic, Busy day. Thank you!
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March 2023 by Rangeela
Tax professionals was knowledgeable and efficient!!
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March 2023 by S
2022- Thank you so much Rajani Agnihotri! You are absolutely amazing and kind. Your spirit was so welcoming and you made me feel so comfortable. She was so thorough with explaining the tax process to me. She even went above an beyond with helping me with my coupon. You can tell that she absolutely loves what she does. I will be coming back to her next year! I can’t thank you enough! We need more good people like Rajani in the world!2023- I am back again! I came all the way from Laurel MD this time. Rajani is always so kind and informative. I am so thankful for her. She’s the best. I’m so happy to have met her
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March 2023 by Trisha Harner
I not only received my taxes got so much helpful extra information.
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April 2022 by Areta Harabatch
Quick and easy. Plus staff was very friendly and knowledgeable!
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April 2022 by Julie Toohey
The tax preparer did not give me a chance to talk about not taking the state tax I owe and iy will automatically come out of my checking account on July 15 2022. The tax preparer last year was much better than the one I had today.
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April 2022 by Donavan Wilson
Elena provides excellent advice and follow-up. She treats me so well.
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April 2022 by Richard Fiddleman
In all likelihood we will be moving from the DC area this year. If there is an HR Block office near ne in our new location I will use you folks, but I don't know at this time what the new location is.
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April 2022 by Nouna E
The gentleman (Mr. Jim Ferraro) that takes care of my taxes is amazing.
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April 2022 by Rob Guttenberg
Elena was professional, optimistic, knowledgeable, and very service-oriented.
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April 2022 by Julie Tanen
Communication was great and the agent was really good at helping me.
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April 2022 by Sherri Lamothe
I utilized this office for the first time yesterday. Almost immediately after meeting with the person assigned to me I asked, "How much will this cost? I have a simple tax return." I received the answer of, "Let's see." She then pulled a 25% off coupon out of a drawer. I told the person that I appreciated the discount. I was never told the amount until the simple tax return was completed. I was also told at that time that the 25% off could not be used. The actual time to complete the return was absolutely not more than 15 minutes. There was some small chit chat between myself and the person doing the return but the entire process including printing copies for me, providing me with a folder of everything and taking payment was less than 30 minutes. The charge was $275. I inquired if the person was a tax attorney. No. I inquired if they were a CPA. No. If I had been told that the fee would be $275, I ABSOLUTELY WOULD NOT HAVE HAD MY SIMPLE TAX RETURN DONE THERE. H&Block advertises "transparency" but not telling a person upfront what the cost are when the person inquires is deceitful. I wish 100% that I had done the simple tax return on-line at TURBOTAX. TURBOTAX does simple tax returns for FREE!
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February 2022 by Azylon Dougher
Cathy is always extremely helpful and she goes out of her way to make things easy on her clients.
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August 2021 by Camille Dixon
Maxim was awesome. He was so nice and thorough. I am so glad that he was able to help me. I actually think I would like him to look at my taxes from last year as well because I did them myself on Turbo Tax and I think they were wrong. Thank you for all your hard work, Maxim!
