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April 2024 by Bei A.
Joseph was so awesome and he made my Latte to perfectionI am so blessedHe made it exceptional
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March 2024 by Kassie LaRoche
My daughter had the macaroni and cheese and a lemonade and got food poisoning. She was sick for an entire week with vomiting, diarrhea, fever, and stomach pain. My fiancé was able to investigate as a certified food safety manager and my private investigator. He discovered that the cheese sauce was not being heated/cooled properly and improper handwashing.We’ve always liked Panera Bread, I’ve been taking her there since she was 2 (she’s 14 now). It’s a shame that this happened because of people not doing their jobs properly. She was really sick and people can die from food poisoning, it’s not something to take lightly.
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March 2024 by Ken Lambert
Always get the same thing - Mediterranean Sandwich, tomato soup, Greek Salad (no olives), or a smoothie and maybe a croissant.
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March 2024 by Lori Douglas
Ordered a bacon, egg and cheese bagel. Received bagel with 1.5 strips of tiny bacon. Bacon did not cover 1/2 the sandwich. Went to counter and was told this is what corporate was directing them to do. Told manager they should advise of this before selling product so a customer that wants to actually taste the bacon can opt to pay more for “extra bacon.” All he said to me was - “you can do this next time.”Needless to say - Panera just lost my corporate business. We have a breakfast meeting they were to cater this week. I will be canceling that order and choosing another company.Poor choice on part of Panera not to just raise the cost slightly to give the customary three slices of bacon on the sandwich. Poor management interaction with a legitimate customer concern. Too many other choices in this world for food. We will go elsewhere moving forward.If MacDonalds can make a bacon, egg and cheese McMuffin for $1-2 a sandwich and still give at least 3 slices of bacon… why can’t Panera do so charging 3xs that amount or approximately $6-7 a sandwich?
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February 2024 by Dudical McNikejordanairreeboks
This one is actually pretty good. The staff are polite and have good manners. They don't get an attitude if they have to correct an order and are always willing to go the extra mile for the customer. The place is clean and kempt as well.
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January 2024 by Neer Raybaruah
This is the second time in the past few months they have messed up my online order. Last time, it was the wrong soup. Today, I was missing the actual panini. Respectfully, HOW do you FORGET THE ENTREE??
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January 2024 by J.R.
Twice I've come in and the person at the cash register just looks at me until I say something. How about a "good morning" or "hello"?
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January 2024 by Money C.
Got the turkey chili. Made us very sick. The next day we wer throwing up. We were sick for three day
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January 2024 by Zeno Elea
We stopped by the Panera Bread in the Milestone area of Germantown. The food was good. The service was friendly & efficient. The atmosphere was so-so, however. On a cold, blustery evening, it would have been nice to dine by a glowing, warm fireplace. They have one, but it was off. Not life & and death, of course; just diminishes the atmosphere.
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January 2024 by 481richardz
I had a very important business presentation meeting and wanted to order breakfast sandwiches. The manager at this location (VMoor?) was very helpful over the phone when I couldn't figure out how to use the website to order. He took down my order very accurately and had the food ready for me the next morning at 6:15am....plenty of time for my meeting. Everyone enjoyed the food and how well it was prepared (each breakfast sandwich was cut in half, labeled and wrapped separately, then put in a nice box). The pricing was very reasonable. I am VERY HAPPY with the quality, price and service provided by Panera Germantown on Seneca Meadows Parkway. Thanks for making me look great!
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January 2024 by Arsalan Siddiqui
I have been here many times. The place is spacious and have different seating arrangements. The parking lot is not too busy so a nice place to come and have relaxed brunch etc. Briana is very good in the customer service. Always out of way to give us a great service. If she is on any counter I just move to her queueKid-friendliness: The place is very kids friendly
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December 2023 by Luis Mendez
Food was great!
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November 2023 by Mrs. Herrera
The disrespectful girl on the kitchen needs to learn how to not argue with customers when SHE makes the food wrong! A simple request for cheese on the side and she's yelling at me as if I'm the reason she don't know how to read! The cashier girl was wonderful tho!!!!!!
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October 2023 by Makala Clemmons
Donnie is great, never fails to put the customer first. Other workers are great too but some seem to have an attitude about taking orders if you ask questions or are unsure about something.
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October 2023 by Talï Lëė
I always go to this location and Donnie always makes it worth it 100%. He always makes sure you have a smile on your face when leaving and makes the whole experience better when he’s there.
