Safeway is a friendly, neighborhood grocery store located in Germantown. It is described as a convenient and solid place for groceries, with many customers being repeat visitors for over 20 years. The store offers a bakery with the best bread, pastries, and selections, including customizable cakes. The deli provides a variety of party trays made to order. Other services include a helpful pharmacy staff, a floral department, and convenient options like Order Ahead pick-up, Grocery Delivery, and DriveUp & Go™. The staff receives significant praise for being incredible, friendly, and helpful, offering genuine warmth, kindness, understanding, and patience. Their interactions make the shopping experience pleasant and personable, creating a welcoming and inclusive environment where customers feel valued and accepted. Employees try hard to take care of customer needs and are noted for their compassion. Some feedback mentions a lack of investment in renovating the bathrooms and equipment. There are also more self-check-outs than before, with fewer traditional cashiers, which some customers feel reduces the pleasant customer service interactions they valued. Additionally, the store's savings program is now accessed through an app instead of a physical card.
Wonderful! I had a great experience with the staff, they’re always considerate, & at the pharmaCy Subdivision-> with that being said, they ensure you receive your prescriptions.☺️😌
January 2026
I rewrote my experience because I was very upset when I was hung up by the staff however when I talked to the upper management it was resolved. I am hoping that I will receive better communication because I get grocery and pharmacy deliveries from this store.
June 2025
A bit rundown. I did not get how to get online savings.
