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December 2022 by Rebecca W.
Ugh what has happened to this place?!Can't find items - they're either out of stock (a lot of times) or they're totally disorganized on various areas of the shelf and not where they should be. I went to the pharmacy recently and the pharmacists and cashiers didn't know the answer to what I would regard as a simple question of how medications are different from one another (literally as simple as reading the packaging for the active ingredient). The staff member at self checkout was helpful and friendly enough. Parking has been okay, just as it's been over the years.
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July 2022 by Stefanye M.
Twice now I have gone and had an issue. It's IMPOSSIBLE TO GET ANYONE ON THE PHONE!I have been going to target frequently these days. Several weeks ago I bought a bunch of clothes. One item for my daughter had the security tag on it. The lady at self checkout took all my items with security tags to remove them, while I continued my order. She insisted to ring them before removing the tags, well she forgot one. So I get home and my daughters shirt isn't in the bag. I paid for it. She rang it in and never brought it back. I tried calling so many times only to let the phone ring and get disconnected. My daughter was in tears as that was the very last shirt. Today I go, bring my two kids, they pick out toys etc. upon getting home I realize the $50 toy car my daughter picked out is actually missing a hood. The car had so much tape on it I didn't even realize it. I spent the last 30 mins calling. No one answers. You get disconnected eventually. Doesn't matter what department you try because I have tried them all.. no one answers. What's the point in shopping at a place that has impossible and horrible customer service.
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July 2022 by Shenice M.
DO NOT EVERRRRRR in your life go to this target and deal with the AT&T reps . EVER !!!!They LIE about everything and are never in the store AFTER they got the sale and then totally destroyed your account. They're quick to send you to the corporate at&t store within the shopping center AFTER they get the sale and make promises they can NOT KEEP . If it sounds too good to be true IT IS . please be mindful after you make decisions at THIRD party establishments corporate stores are not responsible for fixing the mess. DO NOT DO ANY BUSINESS with the at&t INSIDE TARGET ! Call customer service , go online or go to a corporate STORE !
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June 2022 by Jos J.
I gave another chance, I have seen at least 4 employees doing nothing, looking at their phones and the store not on their list, trash, unorganized, everything out of place, clothing sections even worst,,,Walmart accross the street is looking SOOOO MUCH better....
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February 2022 by Mary K.
We have used Target Germantown Drive-Up for orders numerous times. The store appears to be incapable of accurately tracking the store's inventory. Once an order has been placed, they sometimes send notices of unavailability of products prior to pick-up, other times you discover the unavailability of products when you arrive for pick-up. Their system or lack there of is terrible! Today we arrived, received our order and found that three items had no resemblance to what we ordered. When this was pointed out, the young man who delivered our order, washed his hands of the problem and stated that we must go inside to customer service to have the error corrected. While we sat in our car assessing the pitiful situation, a different Target employee came by and tried to help. When we recounted the problem to her she told us that the employees are told to include substitutions when a product is not available. This is not an acceptable answer. Either Target has the product that was ordered and paid for or does not. This was a terrible and time consuming experience. I will think twice before I attempt to use this problematic service.
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December 2021 by Susan Evans R.
I was in the Germantown location at target and this lady was just dog in this manager DYMOND and she is the sweetest person that could ever be she's been on the phone for I don't know how long and the manager was waiting on me DYMOND and she was as nice and polite as she could be and the lady that was dogging her on the phone about something , She's complaining to another target or something like that but I tell you what that lady needed to move because she did not need to be dogging this manager, All I have to say is DYMOND was very useful to me and very good customer service and I have nothing bad to say except for the lady that was on the phone talking trash about her I didn't appreciate. I love coming into target the people have always treated me with respect and smiles thank you and have a great holiday.
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December 2021 by Joel M.
Go to this Target if you want to be stalked by one of their security or loss prevention people. Was in there today and this guy kept watching my every move. He was wearing light blue jeans, white sweater, had on air pods headphones, and looks middle eastern. Damn creep if you ask me.
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August 2021 by Jeff B.
Staff who were here and engaged were friendly and courteous if worn down a bit. Could not find a red vest in the aisles to help find things, one of twelve registers were open, one of four customer service stations were open, many empty shelves with lower end products remaining and many items mis-shelved. This used to be my go-to place but the shopping experience was very poor. Someone is using a minimizing staffing model and they need to double headcount.
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November 2020 by Shelly J.
This Target has me like meh, since moving into this area I noticed that its nothing like my PG county Targets. It has recently went through a desperately needed make over. Its appealing to the eye.Since the Pandemic, the store has gotten very lazy in keeping items in stock. I go during off peak times or late at night. To find help, is like finding a diamond in the rough.. If you do get help, some act as if you're asking for their arm or leg.Im not a fan of self check out, not now or ever. I have zero patience, thanks to Giant self check outs. It's not cleand or sanitized properly. This week I went there twice, and no one was wiping down the registers. The machines constantly faults and you have to wait for the one manager to get to you. Which tells me Target is too cheap to staff more Cashiers.There's always one register open, which causes long wait times. The store is clean and somewhat organized. They do off curbside delivery, which is a blessing because you get what you need, instead of going in the store and coming out with 20 plus more items.Another thing is they are SLOW to mark things down after holidays. Yesterday was Halloween and today the candy was like buy one get one 25% off??!! Are you kidding me??? Costumes weren't marked down either . TARGET needs to do better !
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October 2020 by Lauren B.
This Target is shameful and disgusting. They are selling OPENED and USED baby bottles and baby supplies in a PANDEMIC! This is disgusting and health hazard. Do not do online pickup or you will get returned items. The waits are extremely long , staff were wearing masks below their noses when I picked up, and the lines are unbearable.
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September 2020 by Philip L.
Not the best Target out there. The stocks are a mess and some are mislabeled. The offerings appears to be a bit less than neighboring locations, and the aisles appear to be narrower - or this place is just naturally overcrowded. The parking lot is plentiful. I have never seen it full. The best feature about this place is that it is located with other big box stores so one can really run most of their errands in this location. Walmart, Home Depot, Big Lots, etc. I sometimes come here to wander around but ever since COVID hit, not too many strolls. Their COVID preparation is lacking by a lot. Masks are required, no guards or less sanitizing wipes for people coming in. No one seems to care about social distancing as everyone is just crowded together. It begs the question on whether or not they care. Again, this place is only here for convenience and nothing more. if you need to pick up something or needs some pharmaceutical preparations (band aids, cough medicine, etc.), it helps to be near here. Otherwise, not something that you look forward to coming.
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August 2020 by Emmett D.
Love it! Great service! Wonderful self check out! Take all the safety precautions. Always have full shelves with all the merchandise in need!
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June 2020 by Kevin Joyce
Knowledge and help for my new cell phones. Three new iPhones on AT&T at half price. Very nice. Real helpful lady.
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May 2020 by Heather M.
There is no one around to help and they're more worried about when they get off for the day than marking a sale. Find another Target to go to.
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May 2020 by TaNeisha J.
I normally don't review big-box stores like Target, but I was really impressed by the offerings of this store - particularly, I'd like to know when did Target start selling Levi merchandise?! I was pleasantly surprised. Take note that you will still pay the typical Levi's price, but I welcome Levi's in Target. The selection is rather small, and they don't have all of the different types of Levi jeans/shorts. I like Levi's 710, and it wasn't offered at this Target. Levi's aside, this Target in general is well maintained, and feels a bit more stylish than other Targets. I would visit again.
