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January 2024 by Kenya Gonzalez
I walked in and was greeted by the teller, after telling the teller what I had come in for she had me sit down with Marco Soto. He was amazing and I had a first class experience overall. Very patient, professional, good listener and super engaging. Got everything I needed done with no bumps. Thank you so much for an easy experience.
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September 2023 by NFP
I had a negative experience. I tried to open a checking account on the Wells Fargo website and they said they couldn't verify my ID. So I walked into the branch to do it the next day and was told that I needed an appointment? Nothing indicated that I needed an appointment in advance. So I walked across the street and opened an account right there on the spot at another bank without any issues. You guys really dropped the ball.
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August 2023 by Pulsar1984
Walked in here a few years ago to deposit some money. The staff acted like they didn’t even want to provide service, and they looked lost and scared. The other customers were bad too. Felt like a racist situation.
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August 2023 by Jean Vidal
Only one teller and people waiting in line. Very inconvenient.
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July 2023 by Natalie Chen
There’s only 1 teller here at all times. The people in the offices do not have authority to help the 10 people in line
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November 2022 by Eric B.
Very long lines, especially on the 1st and 15th of each month. With the knowledge these days are paydays and thus busy days... there should be more than 2 tellers available, especially when the line extends out the door.
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September 2022 by Lenny S
Worst. Bank. Ever.
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August 2022 by Matthew Reames
Went to the branch to set up a POA. The staff was knowledgeable patient, and friendly.
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April 2021 by Uzair Sayed
Tried to use the drive thru today but a truck was blocking both lanes and the driver just looked at me. Terrible.
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November 2020 by Amy L.
I've been a customer with WF for almost 8 years, and they were the very first bank I ever held an account in. Unfortunately, I may have to rethink my banking future after my horrible experience at this particular location. My family recently had to quarantine due to positive Covid tests, and as such, I unfortunately lost out on a lot of money from paychecks. A relative of mine was kind enough to write me a check (from another bank) that I could cash and use for groceries, and baby needs. I was told by the witch at the counter that they cannot cash my check because I did not have the amount the check was written for in my account. This is incredibly ridiculous, especially during a literal pandemic?? Everyone is struggling, and I - like many others - have lost out on paychecks due to Covid. I have cashed checks MULTIPLE times with WF, and I have NEVER been told that was a stipulation for cashing them. I've cashed checks before with no money to my name. Imagine telling a struggling young Mother that she can't have the money her family gave her in the midst of a pandemic. What a joke. I was incredibly distraught and tried talking to WF customer service on the phone, outside, but I ended up breaking down in tears from the stress of everything. After customer service escalated my issue as high as it would go, they unfortunately told me that nothing can be done, today. I ended up going to the Capital One across the street where I forgot I had an account, and the lovely teller was able to cash my check - even though I didn't have "the same amount of money" in my account - and was overall much more pleasant to deal with. It's unfortunate I didn't get the WF teller's name, because this issue is definitely going to be escalated to corporate.
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August 2020 by Roxana Hernandez
ATM always unavailable?
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January 2020 by Omar Jandres
I'm disappointed in that bank
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February 2019 by richard bennett
True professionals with a pleasant and educated staff.
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December 2018 by Ida Badjie
It's a very nice and clean place and I like it specifically cuz its not so far from my house. I wanna send special big thanks to Jerry. That gentleman is just awesome, super helpful. I had some issues with my previous account but he managed to help me work it out. And he offered me sime go alternatives. I've been going there for like a week and thanks to Jerry the issue has been resolved now.
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October 2018 by Theodora Godwin
Tellers are always Pleasant and Welcoming..They exhibit Professionalism in everything They Do. I miss Gabe who was my Favorite Teller. Silvia has made ne feel Welcome always. Nuce Group of Devotwd Employees.
