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December 2023 by Daryl Jones
Great customer service. My vehicle was towed there via AAA and the tow truck driver was timely, courteous and efficient. My vehicle now is at AAA for the repair.
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October 2023 by Andrew Blair
I made an appointment here and got all 4 of my tires replaced on my 2019 Jeep Grand Cherokee here, including balancing and alignment. I Also got an oil change while I was at it.. I'm a AAA member so I got some discounts.. good ones!My first time here so I was hoping for the best.The service manager kept me informed of everthing the technician doing every step of the way, and their time management was spot on! ...I felt like this was my spot... They do good work.My experience was a very positive one. I will most certainly be a regular here. Highly recommended!
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August 2023 by Larraine Lage
Overpriced and gave me COVID. Got towed there for a flat tire with the promise of a AAA discount. The tire was full price (discount was $3) and still $170. The woman doing membership at the front desk was clearly very sick and gross with no mask on while coughing and sneezing everywhere and not even trying to cover her mouth. 5 days later now I'm COVID positive and missing work and losing even more money
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July 2023 by Josh Nevid
This place is a joke. Walked in for customer service and got the exact opposite. Glen was no help at all gave us the run around. Instead of finding a solution I felt as though he didn't want to do his job because it was an hour before closing. I would rather sit on hold with Comcast and deal with their customer service.
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July 2023 by Micha Moses
Would give I 0 stars if I could. One of the worst experiences I have had at a car repair facility. Was sold a new battery but it was the alternator. Will never have my car towed by aaa here again.
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May 2023 by J B
Last service I had done here was mount and balance two tires. It took about 3 hours on a wait, and I dont mean they were busy and I waited some time before my vehicle went in. I waited about 3 hours in the waiting room with my vehicle on the lift being worked on for two tires. When they were done the balance wasnt right, no way I was taking it back for another 3 hour wait.
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May 2023 by Leslie Barner
I've experienced very poor services at this location, on more than one occasion. I had 2 of my vehicles towed there via AAA tow service who recommended them. and Both times, They were unable to assist at All. They kept saying there is nothing they can do, but once my vehicles were towed to other mechanics, I was taken care of with Promptness. Mr Gary got really nasty with my husband, and refused to do just the simple work of replacing the battery to begin with. I will NOT take anything to them again, regardless of the discount offered via AAA, which is why I went there at first...Very dissatisfied with Non service and rude customer service.
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May 2023 by Leslie Barner Hawkins
I've experienced very poor services at this location, on more than one occasion. I had 2 of my vehicles towed there via AAA tow service who recommended them. and Both times, They were unable to assist at All. They kept saying there is nothing they can do, but once my vehicles were towed to other mechanics, I was taken care of with Promptness. Mr Gary got really nasty with my husband, and refused to do just the simple work of replacing the battery to begin with. I will NOT take anything to them again, regardless of the discount offered via AAA, which is why I went there at first...Very dissatisfied with Non service and rude customer service.
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May 2023 by Keith Butler
Very knowledgeable and helpful staff! They have set pricing for auto care (repair) with NAPA parts, no price gouging! I also signed up for a membership, which comes with amazing benefits. I'm very happy with my experience.
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May 2023 by Adrienne Roper
Received the car covered in seagull feces as well as damage to the passenger side mirror and rear passenger rim. As it is after 6 when I noticed the damage while washing the car, I will reach out to AAA tomorrow.
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May 2023 by Kim Kane
Responsive, professional, and caring. Outstanding customer service, support, and experience. Great, communicative, cohesive staff. Excellent!
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April 2023 by James McLean
Used this AAA location last Fall for passport photos and Intl drivers license for a Rickshaw Run trip to India in Jan. Very knowledgeable staff and convenient set up. Was in and out for both inside 40 mins even with a slight wait.
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March 2023 by Linda S.
I recently took my car into AAA Glen Burnie for a check up. They said I needed $1700 of work (which I agreed to). They also told me my tires had areas of dry rot. So, I took the car to where I bought the tires (Ken's Goodyear Svc Center in Columbia) and they said there was absolutely no dry rot. BTW, my tires were only 3 yrs old with very low mileage. When I told a friend she said Glen Burnie AAA did the same with her (dry rot) for a car she had just bought 2 yrs before!!! I'm really disappointed and felt I was taken advantage of. I now question the other work they did on my car (was it really necessary?) and will not be able to trust them again with my car.
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March 2023 by Tywana Reid
I thought about how to start this review and tbh I just have to say it. About a month ago I was given a car that needed work done to it. I haven’t drove a car in 8 months. I called this location because it was close to the house. I’m a single mom and was out of work asking every one for help. Well I struggled on my own but not completely. This location at Glen Burnie has a guy in the auto shop name Gary. Gary is beyond a beautiful soul and my guardian angle. He work with me far as getting things done on the car that was most important he didn’t lie to me or with hold info that could Potentially be dangerous. I know it was times he heard my voice crack of sadness but I did my best to be strong because of Gary he even calls to literally check in on you to make sure you okay and to let you know that your car is doing well also. It’s so much I really want to say about this guy I’m truly grateful happy that I’m able to take my daughter to school and look for a new job. Thank you Gary and may you have many blessings. Thank you for being a friend a man of god and understanding me and listening. this is forever my first stop to anything that need to be done behind that wheel. Also my daughter said thank you Gary? ?❤️? AAA is lucky to have that man he is truly a blessing to my family.
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March 2023 by Megan Gray
Went in for IDP for our move to Europe. Customer service was top notch, everyone was super friendly and they even gave us helpful information for the future when we are overseas.
