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November 2023 by Samantha Glotfelty
Great vets and very patient and very fairing. Pricing. Have always taken care of our cats and dogs to the best of their ability
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September 2023 by Ruth Popek
2 week backlog for new patients and a deposit to make an appointment.
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July 2023 by Kristine
Ms. Jones and staff were helpful, friendly and beyond compassionate for my beloved animal. It’s always nerve wracking going to a new vet but they made this visit a breeze, will definitely be returning.
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June 2023 by angela marie
My family has been coming here for over a decade, heck since before they were at this location. They are wonderful caring vets and I am so grateful to them for all the years they took care of my fur family.
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June 2023 by Adrian Snead
This is what veterinary care should be. Dr Bevin taker her time and gets to know her animals. They really care and will often call just to check on my dog who is experiencing some major health complications. Highly recommended.
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April 2023 by Amanda Leonard
Wherever Dr. Jones goes, we follow. Southgate is a wonderful hospital with smart, compassionate, and kind staff with a great sense of humor (the same goes for Dr. Jones). My animals get the best care around and I won't take them anywhere else. This is not the kind of practice that is going to suggest fancy testing and diagnostics unless it's necessary. I appreciate the partnership between myself and Dr. Jones and the relationship we've built over the years. I wish Dr. Jones saw humans too! As I was writing this review, one of my cats wanted to add: ioioioioioioioioio '
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March 2023 by Beth Przybylski
I have been bringing my dogs here for about 20yrs but it was much better back then. My senior dog was not doing well and I knew it was time so I called to get him. They wouldn’t see him for 2 days, didn’t so much as offer me an emergency slot or even first thing the next morning. We ended up having to take him to an emergency vet to help him cross over the rainbow bridge. My daughter had a similar experience here as well. She is also an established patient and her little dog was very ill and they said they couldn’t see him for 4 days. He ended up in the emergency vet hospital for almost a week. If she had waited for the appt her little dog would have died. He may have very well ended up at the emergency vet anyway but for them not to even see him was unacceptable! I will not be using this vet again! I am beyond disappointed in how we were treated .
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February 2023 by Madison Brodnax
I've been through 4 vets in 2 states and this is the best by far. Their pricing is amazing, and they truly care for your animal. My mom's vet was not taking proper care of her dog, and at the end of the dog (Duffi's) life, we switched to AH Southgate. They gave my mother all the time she needed to come to terms with letting go of her dog over the course of a day or two, instead of forcing her to put Duffi down. It's been two years and she still talks about how grateful she is for that little extra time AH Southgate gave her with Duffi. Additionally, I take my dog here because they truly listen to my concerns and act on them. They keep me up to date on shots and stuff so I don't have to think about anything! Great vet and staff who truly care.
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February 2023 by Doug L
This vets office is very unprofessional and lacks knowledge about the services they provide. We recently moved and took our dog here about eight months ago. The appointment went well and the vet Lisa Jones was polite and seemed professional. After this appointment, we were not allowed to speak with her or see her again, and the vet who handles everything else is Elizabeth Alexander. The problems began when our dog had worms that we noticed in her feces. When we called to make an appointment we were told they could not see our dog for 10 days and could offer no advice as to what action we should take. At this point, we were concerned, rightfully, that this vet practice would not be able to provide needed services and politely asked for a copy of the dogs records, as we have done with every appointment for the past 13 years. We were informed that our dog was not a patient at their practice, this went on for two weeks until the staff finally gave us our records and told us that there was a name mixup because a cat that had not been into their practice in over four years had a similar name to our dog... After getting the records, nothing was said to us by Elizabeth, or any other employee of the practice. Our dog takes medicine for a urine problem purchased in a 3 month supply and our original receipt stated that this practice had preapproved us for 12 months of heartworm medicine. When we placed an order for the urine medication as well as heartworm medication with their preferred online pharmacy the order was allowed to sit in the system for over seven days. The pharmacy they use takes an extremely long time to ship so we never thought to check back on it. When we did contact the practice we were informed by a vet tech that Elizabeth did not want to approve the medication (Elizabeth Alexander from what we were told is the only vet allowed to approve medication with the online pharmacy). After another two days, we finally got an answer that Elizabeth Alexander was unhappy that we had requested a copy of our dogs records and had chosen to not provide services to us any longer. Ultimately Elizabeth did approve the agreed-upon heart guard, as well as a 30 day supply of the other medication. This was extremely unprofessional and dangerous as we were not informed that we could not refill the prescriptions any longer at the time we requested our records. This practice did not tell us at the time we requested our appointment record that they were not going to approve future medication refills knowing that our dog needs this medication daily. The prices that this practice charges for their services are the same as other vet practices in the area. We were never informed that the medication we are giving our dog daily has an option to give one extended release tablet daily instead of the two tablets a day we currently give. This left serious doubts that the vets working at this practice stay up to date on current advancements in the industry.
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November 2022 by Kat Chlumsky
Love this practice so much, they go above and beyond no matter what your pet needs. So thankful to have a solid vet that my cats like and is located close to home.
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October 2022 by cinna bun
i took my cat to this place and they gave her way too many shots for her age, double dosed her of a shot she had already taken, brought up a life changing disease \\u0026 DIDNT test for it. i 1000% wouldn't recommend this place, especially if you're seeing miss jones. i'm so disappointed and upset that i was taken advantage of as a new pet owner.
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September 2022 by Edward Genthner
We have been taking our dogs to this vet for a few years and have always had a great experience. Sadly, our senior Saint Bernard mix Buddy had to be put down yesterday because of his health issues. They took excellent care of him and were very helpful through the process. These moments are never easy, and having the supportive staff at this office made an incredibly hard time a bit easier. They always explain everything very well and take great care of our pets.
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September 2022 by Kathleen Pender
I've been coming here over the years and just brought our newest family member. The staff and doctors are amazing. Very knowledgeable and great with animals.
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January 2022 by Zachary F.
After I parked at the strip mall where this clinic is located, I brought my 2 three-month-old babies to the front and called the receptionist as instructed. What they didn't tell me was they'd changed to curbside only. So I'm trying to figure out when I'm going to be able to get my kittens out of the 30-degree cold and wind while the receptionist is happy to talk my ear off about where to park. What? (Don't worry--it turns out the cuties were plenty warm in their comfortably padded carrier for this short conversation.) When I told the receptionist I was standing outside, she asked if I filled out the paperwork they need before the appointment. I let her know that I had not received any paperwork. So she comes outside with a clipboard and tells me to go back to my car and she'd come pick up the kitties after I've filled it out. At this point, I'm still not clear on something, so I ask her if I'd be able to accompany my kittens inside for what would have been their first ever vet appointment. She cheerily said that I could not, because they just started new restrictions. Now, what you need to know is I got a text from this place the day before, to let me know if they needed to close due to weather, they would call everyone who had appointments and reschedule. I thought that was nice. So I asked this receptionist why they would offer to do that, but neglect to call and let people know about this new curbside policy. Again, she said it was new. I told her I understood that part and it was fine, but I didn't understand why they didn't also call to let us know about this new curbside policy (It's 2022; COVID-19 isn't new anymore.) She was unable to offer a reason why they chose not to call to let us know about this policy. As this would have been my babies' first visit and I could not know how comfortable or scared they might be with people they've never seen before, I would have preferred to know I wasn't going to be given the option of being there with them. In light of this poor communication and my reluctance to leave my little ones alone for their first visit to the vet, I politely offered the clipboard back to the lady and planned to be on my way. She snatched the clipboard back and yelled at me, "Don't be such an a**hole!". That was a big yikes for me. The good thing is, we dodged that bullet. Remember: it's easy for most people to pretend to be nice most of the time, but when things get challenging, that's when they let you know who they really are. So we're going to a different clinic instead.
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September 2021 by Angela Jagger
I can honestly say that Dr Jones and Dr Bevens are Awesome Vets and they really cares about your animals. I had a dog and cat that passed away in 2016/2017. My cat passed away first of cancer in Dec of 2016, he was 23 yrs old and my dog passed away 5 months later at age 15. She had health issues with Cushions Disease that turned into cancer. However, I believe that she died more of a broken heart. Both my cat and dog were very close. I took both my animals to them since I moved in the area in 2002. Anyway, I finally adopted 2 last chance cats in March 2018. I was going to take them to Dr Jones but people were telling me how great another vet was. Long story, and I will say that South Gate is by far one of the best Vets around. Not only are the vets amazing and true animal lovers, the office staff really care, they are pleasant to talk to, & always willing to help. They are also very decent with their prices and are willing to work with you. I can honestly say that if you take your pets here that they are in good hands of a wonderful group of very loving & caring vets and staff. Thank you for all that you do♥️
