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March 2024 by Official Toni
Wonderful customer service & great at showing me every little thing detail to help better my decision. Thank You so much Tracy
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March 2024 by Ally Bonilla
Alba, thank you for your attention, thank you for the good decent that you gave us. I recommend Mrs. Alba.
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March 2024 by JAngelina Rosado
The store was clean and the salesman Kevin was very helpful and knowledgeable
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March 2024 by Marissa Sanders
Tracey and Patience were amazing and helped make my experience wonderful. They provided great information and kind demeanors. Buying furniture is not my favorite pastime but they made things pleasant and unique.
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March 2024 by Racquel Bonner
Kevin was very polite and helpful. He went above and beyond to make sure I found the best bed room set for my 11 year old daughter. Ashely also so kind to me and my kids while I finished my purchase. I always go to Catonsville Ashley’s furniture store but I highly recommend the Ritchie Highway location!
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March 2024 by Carol LaCicero
Anita and Ashley were very helpful in helping with my purchase. Would recommend this store highly. Great service!
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March 2024 by Dee
Terry and Anita were great!
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February 2024 by Jan Tashlein
Have shopped here several times and we've always had a great experience. Salesperson Kevin was exceptionally knowledgeable and friendly!
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February 2024 by Mike Wanhatalo
Very helpful without being pushy. No wasted time but got exactly what we want.
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February 2024 by Chris Ridenour
Purchased a couch on January 15th. The delivery people arrived February 10th with the couch, and decided they would not carry the couch into the house and down the stairs. They claimed that the couch would not fit on the stairs, citing specifically that the ceiling was too low. The ceiling had over 18 inches more clearance than required for the couch at lowest point, and in terms of width, the staircase is 6 inches wider than the couch. It was very clear to me from their demeanor that they did not want to carry the couch down the stairs, rather than it actually being the case that it doesn’t fit.I called the store, and they said they would arrange for a different delivery team, and if I did not hear back by the 12th I should call them. I call multiple times throughout the week on and after the 12th to nobody picking up the phone. I finally get a hold of someone on the 15th, who rudely tells me that what was told to me by the person I spoke with on Saturday was not true, and that the order was marked by the delivery team as “complete.” She said I would either have to pay for the delivery team to come back, or pay an order cancellation fee. I then call corporate who claims the fees are determined by the store and they can’t do anything.I go in on the 17th, and request they reschedule delivery with a different crew or issue a full refund, because frankly a delivery attempt was not fully completed. Tracey, the manager on duty, does reduce the cancellation fee to about $80 (instead of $174).Tracey was very professional, polite, and did what his higher ups allowed him to do to resolve the issue. That having been said, this issue (through no fault of Tracey’s), was not resolved adequately. I have paid Ashley $80 for two people to have shown up to my house and decide they don’t want to bring the couch in as they are paid to do, and for them to not answer the phone when I try and get in contact with them.The only way for Ashley Furniture to make this right is to return the remaining $80. Considering I received no product and no genuine delivery attempt, I do not believe that would be unreasonable.I would advise anyone looking to actually see the furniture they purchase in their home to shop elsewhere.
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February 2024 by Brittany L
Kevin was friendly and helpful. Good furniture shopping experience
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February 2024 by James Wills
Kevin was a very good salesperson! Very knowledgeable and courteous. I would highly recommend asking for him the next time I shop at the Ashley store in Glen Burnie, MD
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February 2024 by Frederic Martin
We just left the Glen burnie location and had the best experience. Ashley furniture is where we tend to shop but it makes it an easy decision when the sales people are very friendly and helpful. Tracey our salesman was amazing. And Ashley who did all the paper work was just as amazing. Thank you!
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February 2024 by Samantha Ogrodowicz
I'm a returning customer and I went into the Glen Burnie store on Black Friday Nov. 2023 and purchased a large sofa. The whole experience was bad from the Salesmen (Victor) to the signing paperwork and checking out. No one seemed to know what they were doing, everyone was all over the place and they ended up ordering my sofa in the wrong configuration. I wasn't awear of this because Victor never showed me and had me sign off on the configuration. My sofa was to take 4-6 weeks per my invoice and it took 9 weeks so they were out of contract with me and no one called to explain this. I had to call weekly for updates! Finally I get my sofa and it's completely wrong so I had to paid an additional $150 to have them come back out and pick it up on their timeframe mind you so i had to take off of work to accommodate this pick up. Then they wouldn't reorder the right sofa for me and made me come back into the store for another 1.5 hours to just get the run around about how Tracy the store manger, and Kevin the worthless store manager, and TJ the big boss and Ashley and Patience behind the counter all couldn't do anything for me! Tracy the manager walked around to interview some guy, Ashely and Patience had their hands tied, Kevin was so horrible, unprofessional, and rude. No one took an once of their time to help me get this sofa reordered from the start the right now and sent me on my way with the expectations that everything would be handled on their end. No one ever calls me with an update, I had to call daily asking for an update on my pending order and if it got approved by corporate and then they have the nerve to tell me to come back into the store and redo all of my financing paperwork for the third time! I canceled my order and will go spend my money somewhere else. By far the the absolute worst experience I have ever had and wouldn't recommend this store to save my life. I even called corporate and they said this Glen Burnie store is a franchised owned store so you aren't going to get anywhere with customer service and this location. Sometimes they just don't even answer the phone and when you leave a message they certainly don't return your call. Ashley came in behind the desk after just smoking a cig and smelled so bad, not a care in the world about professionalism. I have kept my cool this whole time and have been understanding and extremely patience but I'm so over this and can't wait to cancel my Ashley credit card so I never had to see or deal with this company again. I wish Tracy, Kevin or big boss man TJ would give me a call. I bet they wont even see this review. Shame on all of them for the the lack of service they provided and I hope no one else gets treated like I did. Two thumbs down for Glen Burnie Ashley Furniture, Never Again, Avoid With All Costs!
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February 2024 by Alida Way
Kevin Caffrey at the Glen Burnie location was excellent. 5 Stars. Thank you, Kevin