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November 2023 by Jazzy Brunitt
Fast prompt service! The staff was super nice. They answered all questions and didn’t make u feel rushed or stupid. They def understand the fear of going to the dentist and make u as comfortable as possible! They were very thorough and non judgmental about the lack of care I had given to my teeth. So happy I was recommended to them!
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November 2023 by Jeffrey R Vacek Jr
My experience was great, the best dental visit I have ever had. They cared for me obviously more then I care about myself. My oral health is atrocious and I really have failed myself. The office staff has made a path for treatment that I have never received from any dental center I have ever been to. Having the ability to finance everything is a game changer. Most dentists do not offer this. I am sitting here in pain but a healthy change is coming and they have assured me of that.
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November 2023 by I Delgado
Aspen dental is not patient focused, they are simply concentrating on generating revenue. While I am not against business making profits as they should, there’s a distinct difference on how much focus is placed on patient care. I had an urgent need for a broken crown needing replacement and at first the office was completely unavailable and would not answer their phones or return my call until after 2pm. Once they finally returned my urgent call they said I could go in within the hour to help with my pain and discomfort. I rushed in only to be seen by the dentist for just one minute to confirm that my crown was broken and needed replacement. Without providing any pain relief or temporary solution. Thereby, charging my insurance for a visit with X-rays. I was shocked that the dentist simply scheduled me for an appointment at their next available date the following week. A COMPLETE WASTE OF MY TIME. She refused to provide any temporary relief or temporary solution to get me through the rest of the week until the following 2 hr appointment. I should’ve stayed home and ignored their false claim about providing same-day care and simply scheduled the crown setting appointment. The crown preparation will be happen on that day, a temporary will be set, then the crown replacement will be ordered with about a week or more turnaround before finally being set and replaced. SAVE YOUR TIME AND MONEY BY SEARCHING FOR A PROSTHODONTIST WITH SAME-DAY CROWN REPAIR. They will not conduct needless appointment visit’s simply to run up the insurance billing before providing you with the much needed repair and relief. Moving forward, I will be searching for a better dental office for routine care.
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November 2023 by George Suggs
Saw the Dentist and Hygienist. My insurance coverage had changed and I wanted to know what the out of pocket costs would be. During my visit I told the Hygienist I was having tooth pain. My tooth pain was never addressed by her nor the Dentist. I'm going to speak to another dentist to get a 2nd opinion.
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November 2023 by Sheila Rosskopf
Did not think we could get financing, but we did through Aspen! It's affordable as well, not close to $400 a month at the last place we tried, so it's comforting to know my husband will have a normal smile again soon! Thank you so much Aspen Dental!! We're DEFINITELY going to be recommending in the future!
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November 2023 by Tiffany Chambers
I was referred here by my sister and I highly recommend Aspen Dental…. The staff at the Glen Burnie Location were amazing. They were welcoming, friendly, very informative, gentle, and extremely sympathetic to my pain. The young ladies at the front were phenomenal with helping with the best options for me with payment and appointment options. If you’re looking for a great dentist for your family Aspen dental is the place to go. They care about your dental health and needs not just trying to get your money.
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November 2023 by ColleensGenXLife (Mrs. N)
Finally decided to get my bottom teeth removed, and having Aspen Dental do an implanted procedure denture - Everyone there is so Friendly and helpful - Adam, mgr., was fantastic getting me the best price I could afford and the financing part, he made it so easy, this was my first visit, second visit today 10/6/23 met Dr Robert and his assistant, they were both amazing! So Adam now got me set for Halloween and the sedation is on them! How Awesome is that?!? Thanks to Everyone at Aspen Dental!! Including the office staff!❤️Be Back after procedure ?
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November 2023 by Ash LeN
Everyone was very welcoming and patient; which is important, especially for someone like me who gets anxiety when visiting the dentist. All my questions were answered. They were even able to squeeze me in the same day for an extraction. Dr. Kim and Chantelle ?? were amazing and keeping me calm. I will be back once I heal to get the rest of the work done.
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October 2023 by Cortney O'Connor
AVOID THIS DENTAL OFFICE AT ALL COST.I went in for routine dental visit over a year ago. Which led to fillings, crowns, and a wisdom teeth removal. They still not have submitted claims for this. I have called the office with no returned call, called customer service with little to no help, and even physically went into the office and spoke to the manager. To which he reassured me that he would do everything he could to take care of this issue. There is a credit on my account that he promised would be refunded to the 3rd party lender I was swinddled into signing with. No refund has been issued even months later. My insurance company has reached out multiple time to get this issue fixed and Aspen has avoided calls, hung up on my insurance representative, and never called my insurance company back. The Glen Burnie manager even assured me he would personally call me back with an update on 2 separate occassions about this issue and nothing has happened. I have even requested copies of my claims to submit them myself to my insurance and they have failed to respond to me. This office and company is incompetent at best. For it to be a year later and a patient has to take simple clerical work into their own hands to make sure it gets done is a joke. And the lack of responding to any given issue is beyond unprofessional. I still plan on contacting the office until my issues are resolved but I have since seen a new dentist and plan on never returning to an Aspen office.
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September 2023 by David Flower
This has to be the worst dental practice anywhere! Can never reach them by phone. And no matter how many messages you leave, will never call you back. They are rip off artists. Do yourself a favor and never ever go there. I am truly sorry I walked in their door and wasted some of my insurance funds.They should be ashamed
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August 2023 by Grace Kroener
If I could give negative stars I would. After checking my insurance, and without informed consent, they provided a fluoride treatment (which almost all insurances openly do not cover). I was not informed until after the fact that it is a $48 dollar charge. I then kindly spoke to the manager about it, and was met with a very rude and condescending tone. Reluctantly he agreed to issue a refund. Said refund was not issued until 3 months after the fact after I had to call each week. Unfortunately after the visit I saw other reviews which point out similar patterns. This place in my opinion is money hungry and seriously needs to get shut down.
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August 2023 by Brendan O'Connor
It is currently July 2023 and we had dental work done in November 2022. This place is elusive at best when answering the phone even when our insurance company called they hung up on them. They have used the excuse of a cybersecurity hack in April as an excuse but it should not take 4 months to process a claim. Even after contacting their corporate office we still are waiting and told it could take up to 45 additional days to process. Avoid this office at all costs and I would recommend avoiding Aspen at all costs because they are out to make money not serve customers especially if you're using a government subsidized insurance(Medicare or medicaid) this office will wrap you up with a third party lender and then forget about you.
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August 2023 by Chardae Tyler
The Oral Surgery Team Dr. Jae Kim, Amber, and Chantel for being Proficient, Caring, and detailed oriented throughout the entire oral surgery process. I had a wonderful experience. Thanks
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June 2023 by Kathleen
Went in for an emergency. Two teeth broke from my bridge. After almost two hours I was told I would have to have an expensive deep cleaning to even have the rude dentist consult about my emergency. Also had to have extensive X-rays. Worst dental experience ever. Report them to the dental division of the medical board. Aspen has been proven to use the tactic of up selling. This is illegal.
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June 2023 by Tony Knight
I had two crowns put in a year and a half ago, paid good money for it, one has fallen out, went there to have a replace it, they put it in, it fell out while I was on the parking lot ready to leave. They they put it back in fell out two days later. they told me they would call me to schedule another appointment. It’s been over a month. Haven’t heard anything. they were quick to take my money. There systems were hacked, but they tell us they don’t know what’s wrong I think they should be trying to protect our personal information. we should have free monitoring for at least one year. By far the worst dentistry ever.