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October 2023 by Briana Booker
C was super cool, we needed a new battery for my husband's car and he was super fast with it and nice. Will be coming back for all our car stuff.
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October 2023 by BrookLynn Campbell
I came here with the intentions of swapping out my battery due to it basically being dead . When I went in it was busy but all workers moved fast and efficiently to help everyone out as best as they could . I was told the only battery I could get for my car was almost $200 , I expressed to the guy that wasn’t in my price range and I walked out very discouraged. When I went in moments later Bill S the assistant manager helped me and quoted me a more affordable battery! He was very soft spoken and kind yet knowledgeable during the whole installation process. He answered all my random questions without a second thought and replaced my battery in a time manner ! Thank you soo much Bill S for making my experience here one to remember !
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October 2023 by katie lafranchise
Anthony A was amazing! He helped me with everything I needed and took his time to help. I will definitely be back the other location on Glen Burnie has team members that don't want to help and Anthony went above and beyond to help me!!!
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September 2023 by Robert Hess
The staff was nice. My battery didn’t have enough voltage to get a code reading. What I didn’t like was the sketchy mechanics hovering around insisting on fixing everyone’s car. The staff seemed to know him and were apparently allowing him to do repairs in the parking lot. High pressure kind of guy insisting “I can fix that. Let’s go inside and buy the part….” I escaped his clutches and will not return. I prefer to use a licensed repair shop, thanks.
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September 2023 by Martha Campos
Luis was very helpful and quick, he even helped install my windshield wipers in the rain. Such great customer service ?
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August 2023 by Claudia Barahona
My husband got yelled at by an employee. Zero stars for customer service. Please train your employees to treat customers with respect!
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August 2023 by Craig Traverson
We need to get the codes red on the car and they were very helpful and getting them for us. Good customer service!
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August 2023 by Brenda Webbert
Dennis was a great help yesterday when my suv limped to the store and died. He quickly came out and diagnosed the problem. Assisted me to find a mechanic to fix it. Then he called around to get the alternator that they didn’t have in stock. We were at his store for hours but in the end we were able to drive home. He deserves a gray shirt! Thank you.
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July 2023 by kazper2011
Not sure what all the "bad attitude" is talking about. All employers have always been prompt and courteous to me. This is the only store that ALWAYS takes my oil. I've been rejected by other stores for the stupidest reasons- barrel is full, we don't recycle oil (had sign in window saying they do), too much work, etc. This place gladly takes it with a smile and I go about my way.
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July 2023 by tammy cook
Shattered my windshield in March and I’m still fighting for reimbursement resolution as we head into July. Horrible customer service/experience as the district and regional manager have not returned my calls. I would recommend going to another company for your auto part needs especially windshield wiper replacement!
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July 2023 by Jonathan Boyd
Always friendly and helpful. Thank you Christian for going above and beyond to help us replace our battery
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May 2023 by Nino Mccallum
Lino really helped me, very personable I’m from Ohio! What a wonderful experience and great advice! I recommend this place
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May 2023 by Frank Hart
Better stocked than others, at least for me on that day. Other than that, the service & atmosphere sucked. The guy that was supposed to wait on me took someone else first because I'm sure he wanted her number. Also tried to order it it on line but the wording/description isn't clear so I go in to ensure it's what I need & find out that comings to the store to get it costs me $33 instead of the online price of $23. Guess I'll be dealing with Advance from now on.
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May 2023 by Brightview Electric
Business is business but you’re probably going to stand waiting a while in any of these stores. Not restricted to this one location I’m sure but I just want to be helped and leave. Not stand around waiting with no lines.
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March 2023 by Drew Mason
Allways friendly help... allways get what I need and find it no problem