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June 2025 by Yoely Brach
’ve rented cars all over the country, but nothing compares to the outstanding service I received at Avis Car Rental in Glen Burnie. From start to finish, the staff was professional, friendly, and truly went above and beyond to make sure I had everything I needed. The check-in process was quick and smooth, the vehicle was spotless and in excellent condition, and the return process was just as easy.
What sets this location apart is their attention to detail and customer care. They made me feel like a priority, not just another transaction. Whether you’re a frequent traveler or just need a car for the weekend, Avis Glen Burnie is hands-down the best car rental spot in the country. I wouldn’t go anywhere else!
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April 2025 by Teja Kumar
Worst experience I’ve ever had. I’ve been to several Avis car rental locations, but this one was by far the worst. The employees were extremely disrespectful and spoke to me in a rude and unprofessional manner. I can’t even fully explain how frustrating the experience was. Please avoid this location and choose a different one.
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September 2024 by H G
Great place friendly service.
Thank you Melvin.
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August 2024 by Virginia Presti
Way to expensive for one day
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August 2024 by Laura D
Would give zero stars if I could. I reserved a rental car after specifically looking online to see if I could rent with a temporary license. I brought 1. The voided license, 2. My passport, and 3. The temporary license.
The man at the counter, Tedi, said “no” and refused to look at the Avis website. He didn’t check any details or seem sympathetic to my issue. He was extremely rude and entirely unhelpful.
Please avoid this location at all costs.
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October 2023 by Ruby Harrison
The people was polite and niceThe sun was nice and very clean there was a warning posted on the windows to let you know about smoking in it and how much you would have to pay the cleaning of the vehicle if that happen in itThe gas tank was full.
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September 2023 by Carlos Rios
Great Customer service In and out quick
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August 2023 by Donald Tingo
As expected good rental,helpful service agent. Decent price.I will be back for my next trip needs.Thanks
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July 2023 by Lori M.
I am sharing this review on behalf of my son, who rented a car in Florida and returned it to the Glen Burnie location. My son drove to Maryland with 2 dogs. He did have the seats covered with blankets and was not informed that he needed to vacuum the car before returning it. He obviously signed something saying that he would return it clean, but was only told by the rental agent to return with a full tank. There was some dog hair in the car, not a large amount but there was some. He literally had the car 1 day and the dogs were in the car for 1 day. It did need to be vacuumed, which he would have done if given the opportunity. Instead, the Glen Burnie location charged him $450!!!! And when he asked to clean the car himself he was told it was too late, 10 minutes after they informed him of the excessive charge. I am a frequent customer of Budget, as I travel quite a bit. That ends today. These charges are extreme, and I see how Budget operates. Sadly, they are not a customer focused company if they feel that $450 to vacuum a car, even if they need to disinfect. They are looking for fees to expand their bottom line, at the expense of their customers.
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June 2023 by Aaron H. (freaksavior)
After an absolutely horrendous experience at bwi rental and a manager that would do less than anything possible to help, (including avoiding eye contact) the associate here (Tedi Tessema) went above and beyond to help us secure a vehicle for our journey home. I like Avis and have for a while but corporate needs to understand who’s good and who isn’t in their job. Bwi isn’t good, but this location has a great employee who actually cared and helped. 100000 stars.
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March 2023 by PiinkLady B
Always accommodating, and very pleasant!BEST Customer Service!
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March 2023 by PnkLdyB
Always accommodating, and very pleasant!BEST Customer Service!
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March 2023 by Dhy'Nysha James
Although I could not get the car I booked for, management made sure I still had a vehicle and it was more accommodating than the car I booked. Pick up and return was really quick. Owner/Manager was very polite and welcoming. Only issue I had was the cigarette smell from the previous customer. I will definitely book with this place again and highly recommend to others.
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December 2022 by Chris Able
NEVER USE AVIS!!!!!!!!. I prepaid and returned the rental a day early. I was told I would not get the money back for the day I didn't use it.
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September 2022 by Joey Majors
Do not rent from this location. They are running a scam. I own a large HVAC company based out of Las Vegas. We have a big project in Maryland and I flew two of my Sales reps into Maryland to rent from this location. They took the reservation secured the deposit and rental fee. Once they secured all of the money they proceeded to ask him for a social security number. (Since when do you they run credit to rent a car) Once my rep provided them with his social they declined the rental. Then they proceeded to inform him that the money he paid for the rental would not be returned until 21 business days. This is unacceptable. Fortunately we were able to file a fraud claim with our bank and they are returning the funds immediately. The problem here is the order of operation is shady business. Why would you even process funds until the reservation is completely approved? And why would they think anyone would actually wait 21 days to get there money back? Do they not realize the bank will always take the customers side in this situation? If I were them I would be careful with this type of activity. Being a business owner I know that too many dispute claims your merchant company will jam up your money and possibly drop you as a customer. It's a huge pain in the you know what. That's there problem now. We got our money back and the dispute has already been processed but to anyone thinking of renting from this location please think twice. I had to come back and add more to this review. This is so ridiculous it's laughable. After refusing to rent to my Sales Rep and not returning the money we just received an email notification that the rental reservation is past the reserved time and if the car is not picked up there will be no refund. What a joke(lol) This location must be going out of business. This is complete fraud. After that email I am seriously considering filing a lawsuit claim against this company. This must be some kind of joke.
