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November 2023 by Nile Queen
worst store manager ever!!!! I had a big problem with two of my candles, and I’ve been a customer for the last 20 years.! contacted customer service they said I can exchange them at the nearest BBW, store manager at Marley Station Mall refused to exchange my candles for newer, candles, as my wicks did not burn at all. I literally buy candles like twice a month online.( I also worked at the company for 12 years as a manager)Called customer service again, they resolved the issues and they sent me 2 new candles by mail. Btw, the staff was very nice and welcoming, but not the store manager.(Thank you customer service online for a quick issue resolved)!
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November 2023 by Edward Cuddly
Some years ago my wife would go here alot ,so one day I went along. And boy was I surprised, now me and my wife go here alot.
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October 2023 by Zee P
Went there for pickup and it took more than 20 minutes to get my stuff. We do you have only one person as a cashier and the other person doing pick order's instead of getting the line down. This location needs to hire more help.
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September 2023 by 5th dimension Love is all we need
The shop smelled so good and the ladies on the store floor were so helpful
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August 2023 by Kc C
Was actually pretty busy. All the staff was so friendly and helpful. Love the hand soaps. Even better when they are on sale.
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August 2023 by Suzi Plutko
Always new fragrances. Buy 3, get 3 free is a great deal
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July 2023 by john farmer
They employ a dead beat mother named christina fruengle. She has nothing to do with her children and doesn't help in anyway just buys herself clothes and parties!!One star for hiring horrible people!
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July 2023 by L W
The only complaint I have is about the two girls that were working. The one who was on the floor avoided saying hi to me, but went up to this other lady who walked in after me & was talking to her, including her boyfriend problems in the conversation.When I went to the checkout to pay, the woman on the floor & the cashier were BOTH still engaging in their LOUD conversation about both of their boyfriends, instead of stopping for the few minutes it took me to check out. It’s like I wasn’t even there!It was extremely rude!!!
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July 2023 by k goode
Located in the Glen Burnie Mall. Glen Burnie, MD. This B&BW does not have full stock of fragrance that I am used to at other locations in my area. However, i did see an emphasis on new products within their Shampoo & Conditioner as well as the men care line.
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May 2023 by Lurine J.
If you don't like large crowds then stop by the Marley station mall. This bath and Bodyworks has everything that you need at any other bath and Bodyworks except for the crowds that is why it gets five stars from me. On Mother's Day my daughter and I decided to swing by Marley station in hopes at the bath and Bodyworks would be open in this all, but abandoned mall. We were happy to find that it was. The staff in this bath and Bodyworks was super helpful and was glad to point us in the direction of the candles that were on sale I will definitely be back to this location for sure.
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May 2023 by Stephanie Mitchell
This store, especially the online version is my absolute weakness. But I had to do another errand run with my daughter and figured I would go in...just to look.The manager, I'm sorry I didn't catch your name, was this astounding nice person who helped with everything that I needed. Didn't feel pressured to buy anything nor nothing was upsold...just the quality of the manager's help made me want to buy in store instead of online.
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May 2023 by pam sherbia
We were in Marley Station and a few feet away from Bed, Bath and Beyond, when we noticed a young lady in distress on the floor. We stopped to see if they needed assistance and the daughter accompanied by her young child stated her Mom had just passed out. As I pulled out my phone to call 911, she stated they were already on the line. One of the Associates from Bed, Bath and Beyond (Heather A.) came over to inquire. When she noticed the person had passed out, without asking, she leaped into action. She brought over water and an ice pack to assist. Her act of kindness was immeasurable. It’s great to observe and to know that there are still some kindhearted and compassionate people in this world. Heather A. I know that family was appreciative of your kindness. Thank you! Never change who you are. (By the way, the young lady you helped is doing much better).
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May 2023 by Vi SD
No Bath and Body Works is a five star place.This one was as expected. The mall it's in is very dilapidated.Anyone who has worked retail knows greeting people is loss prevention. I'm also sure Bath and Body works is more hardcore about "customer service" than most places. Because they're always really extra.However, please. If a customer wants to shop without help, please don't make the customer feel guilty for stating that. We're literally just shopping scents. Some people want to browse in silence without a tour guide. Please, Bath and Body Works, PLEASE don't train people to be all up in our business. Please.
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March 2023 by vernamae williams
It's a small location but it was very clean and they had great customer service
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March 2023 by Mrs. Currie
I had coupons for here and I had the coupon for a free full size body care item. So I picked something out and it was $2.00 over the max price on the coupon. I asked the manager if I could just pay the difference and before I could even finish asking my question she just no, go pick out a lotion or body wash. I explained I can't use the body wash I break out and I just bought a lotion. She didn't say anything back to me. I thought that was very poor customer service. I've never been treated like in any bath and body works store.
