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August 2023 by Jordan Stahl
Honestly, the most laughable repair job I've ever had. The vehicle was under 4000 miles and is a current model year and they used non OEM parts for the repair. They did a poor job the first time which, I pointed out and was informed a new bumper would be ordered to replace the subpar job they did the first time. They called a day later to inform me my car is ready once again to which I find none of the issues fixed and further issues with the repair made. This leads me to believe not only do they not care about their work but also their customers. Disappointing seeing as you're being paid to do a job on someone else's property. If GEICO informs you of this place because its a "Express Guarantee" choose another place.
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July 2023 by Deborah Dews
Good customer service, the price didn't meet my budget.
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July 2023 by Adrienne Gibbs
I am very disappointed in the service I received at Bob's. I only went here because Geico recommend them as one of their authorized shops. I had an accident back in 10/2022. From the beginning they lacked in communication, I had to continually call them for updates. My car was there for about a month. When it was finally done the hood was noticable not fitting properly, it was an after market instead of from the manufacturer. The hood finally arrived, they finished with the install today. When I went to pick it up not only was the hood a shade darker but the fit was worse than before. When I pointed it out to Sandra she told me it was only noticable from certain angles ( as if that was justifiably). I left it there to be fixed properly, hopefully they can get it corrected this time.Services: Painting
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May 2023 by Chelsea Wood
When a deer demolished the front end of my car, Bobs Automotive worked extremely quickly to get me an estimate and get the work approved by my insurance company. They fixed my vehicle in the time frame that was promised and went above and beyond with their service including leaving my vehicle spotless upon return. I would definitely recommend this shop to anyone!Services: Steering & suspension repair
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April 2023 by MARK DUFF
I have always had good service quality parts an expert workmanship whenever I had to take my car here they stand behind their work 100% And I've never had a problem and unfortunately I've been here more times than I care too but they make an unpleasant experience more bearable
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February 2023 by Jay G.
My car repairs were great ! My issue was the paint smell. Such a strong odor even spray couldn't fix it, so I decided to crack the sunroof. Then my tire pressure light comes on my vehicle. Which after a car sits for sum time I understand that can happen as well as changes in the weather. So I called and they were willing to check it and add air. So he hands me my keys back and I asked if it was a specific tire and he says "they're all fine , I just hit recalibrate" ( which I could've done ) 2 days later my light comes back on again ! So I recalibrate taking his word that that's the issue.. ( the light comes on for a 3rd time in the same week ) so I decided to take it to a tire shop , I had been riding around with 2 nails in the same tire ! Extremely dangerous,
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February 2023 by Zainab Sanni
When you get there ask for Sandra, your will be happy you go there, she is so calm and always willing to help.
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January 2023 by Brian Cranston
Got my vehicle repaired in a timely manner and they did a great job as well.
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December 2022 by Suzanne T.
Someone hit my car and this is where the insurance company sent me for the repairs. It was a great experience and very responsive. My car collision repair exceed my expectations. Thank you!
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November 2022 by Tim Dobry
Second time in a year Bob's has repaired my vehicle damage. Last time was a deer, this time rear end hit.Total professionals. The estimate was quick. Then we waited to drop off until the parts had arrived and when they did I was in and out in 4 business days. Thanks again Erik. I will recommend you to anyone who needs their vehicle fixed.I like dealing with local professionals.Tim
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October 2022 by Russell Kulp
I was in an accident several weeks ago with someone insured by GEICO. They suggested I take my car to Bob's. The only thing I'm not happy about is poor communication. They couldn't tell me when my car would be ready. I just picked up my car and they did a fantastic job. Very nice people and great workmanship. I would go there again.
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September 2022 by Greg G
First off, I have no idea how this place got anything above 2 stars. Unfortunately I have brought my car here before as it is a "Geico" approved shop. The first time I had to bring it back 3 times. First it was covered in tape residue all over the rear windshield. Second the molding for the rear window was damaged. And third, I found a handprint of paint on the inside of the trunk. All of these should have been found in a quality control check. Now the newest one. I have to bring my car back as parts they charged for, were not installed. Second they did not line up bumper parts correctly or calibrate the parking distance control so none of that works. And third, for some reason they disconnected my dash cam which would have shown me how they handled my vehicle. It seems they do no QC check after a car is done as it took me all of five minutes once my wife got home to find all these issues. I would never have used them a second time, but a body shop I know does great work, will no longer take vehicles insured by them. What does that tell you? And funny enough they would have been cheaper than this place. I do not recommend them at all.Service: Body & Trim
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August 2022 by Tammy Green
Every time they worked on my car I never have have problem with it. They do a fantastic job. Highly recommend
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August 2022 by Chirag Shah
Could be a little more proactive in following up for important updates.Update to the review: The bumper, that was worked upon, started coming off the edges merely 3 months down the line. Not good work. Seems like it was glued in.Service: Body & Trim
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July 2022 by Jerie Refugia
Super nice and helpful staff. I’ve never had to take my car in for a minor fender bender so I wasn’t sure how long it would take. After giving them my car they called the next day saying it was repaired AND they vacuumed the interior! I’m sure it would have taken longer for major damage but I’m still really happy I got to work with them. Kudos to geico, State Farm, and enterprise to help me along this process as well.Service: Auto body & trim repair
