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November 2025 by noah merenfeld
Amazing staff, friendly service. Got me in and out with the car I wanted.
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October 2025 by Ely Borges
Awful. What’s the point of making a reservation if there’s never actually a car reserved?
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July 2025 by Mason Clark
Severely understaffed location. They had just one poor guy (he was phenomenal) working, doing vehicles checks and everything, and 15 people waiting when I was there. I barely was able to turn in my vehicle in time to catch my flight.
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June 2025 by Ayo Telli
Save yourself the trouble and don't buy from them.
I am extremely disappointed in this company. We reserved a truck well in advance and on the day of pickup we were told that they had no truck available in Lanham and we needed to drive to the Glen Burnie location to get one. We get there and they say they have no truck available either. I called customer service and was told that they have no trucks at all in the area and that I should wait till tomorrow to see if maybe one becomes available. This company is not worth the stress, time, or the money. BEWARE save yourself the disappointment.
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February 2024 by JAY.D Morgan
I SHOP WITH BUDGET TRUCKS FREQUENTLY. LET YOUR CUSTOMER SERVICE KNOW YOU OFFER AFTER HOUR SERVICE !!! THEY INFORMED ME AFTER HOUR SERVICE WAS NOT AN OPTION. I MISSED MY FLIGHT, HAD TO SPEND MONEY ON A HOTEL SMH. I WAS VERY INCONVENIENCED DUE TO NEGLIGENCE !!
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February 2024 by JAY.D Delivery \u0026 Logistics
I SHOP WITH BUDGET TRUCKS FREQUENTLY. LET YOUR CUSTOMER SERVICE KNOW YOU OFFER AFTER HOUR SERVICE !!! THEY INFORMED ME AFTER HOUR SERVICE WAS NOT AN OPTION. I MISSED MY FLIGHT, HAD TO SPEND MONEY ON A HOTEL SMH. I WAS VERY INCONVENIENCED DUE TO NEGLIGENCE !!
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July 2023 by Lori M.
I am sharing this review on behalf of my son, who rented a car in Florida and returned it to the Glen Burnie location. My son drove to Maryland with 2 dogs. He did have the seats covered with blankets and was not informed that he needed to vacuum the car before returning it. He obviously signed something saying that he would return it clean, but was only told by the rental agent to return with a full tank. There was some dog hair in the car, not a large amount but there was some. He literally had the car 1 day and the dogs were in the car for 1 day. It did need to be vacuumed, which he would have done if given the opportunity. Instead, the Glen Burnie location charged him $450!!!! And when he asked to clean the car himself he was told it was too late, 10 minutes after they informed him of the excessive charge. I am a frequent customer of Budget, as I travel quite a bit. That ends today. These charges are extreme, and I see how Budget operates. Sadly, they are not a customer focused company if they feel that $450 to vacuum a car, even if they need to disinfect. They are looking for fees to expand their bottom line, at the expense of their customers.
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October 2022 by jennifer windsor
Horrible customer service. I called in for pricing and availability. Before I was even able to tell the gentleman (actually very rude man) the dates that I need he told me that they were completely sold out before he even knew my needs. I do understand sometimes there’s a language barrier but I don’t understand when people are so rude and still continue to keep their job or their business at float. We do a lot of business in this area and will never go to this place again.
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September 2022 by Sara B.
My coworker was on her way to work and her check engine light was flashing. Due to the results of the diagnostic test, she was unable to drive the vehicle. Enter needing a rental vehicle immediately. She reserved a vehicle online to be picked up at this location. Upon leaving her residence around 3:30pm she was contacted by a representative informing her no cars were available even though the website allowed her to make a reservation. The representative informed her the airport's rental facility likely had cars, however, it would have cost my coworker $400 more to rent from that location. The representative then said the facility was closing at 5pm and he would call her if a car came in, but there were no guarantees. My coworker was in dire need so she cancelled the reservation after speaking to the Budget rep so she could reserve a much needed vehicle elsewhere. She was then informed Budget was keeping a $150 cancellation fee which she would be responsible for paying for even though they had NO CARS. She was informed if she had waited until after they had closed she would have received a full refund. This is a HORRIBLE policy and is legit out of the Seinfeld episode where Jerry reserved a car, but none were available. #AnybodyCanJustTakeThem She contacted customer service and explained the situation. She was informed that was Budget's policy and no refund would be provided despite Budget having NO CARS. Budget, shame on you! Your policies are terrible and you swindled (yes, I said swindled) a single mom out of $150. Cars is literally in your title and when you do not have one when someone is in need due to an emergency, you should make it right. Poor customer service and the company missed a chance to make it right. I will never be renting from you or Avis in the future.
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July 2022 by Syed H.
Worst car rental experience. If you prepay the rental they will not accept it. The person on the counter was rude. I own a moving company and because of this car rental experience. I will not be using budget either. No one can show me a policy of what we were being denied for. Called 1800 number and was told there is no supervisor on duty. Save your money go somewhere else. They are ridiculous and will not understand. Here is to 0 stars.
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May 2022 by Melissa F.
Teddy is great! Always willing to help, very professional. I have never had an issue.
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January 2022 by Pebbles W.
I tried to rent a car and never told that i have to have a credit check! needed a car for bday trip!! I have never had a credit check for car. beware don't rent from Budget!!! In Glen Burnie
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August 2021 by Amin Henry
Tedi and crew are nice honest and will give you great info for all your rentals.
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May 2021 by Tony Roberts
I’m the owner of Roberts Family Movers LLC. My first time visiting this site was great. My truck was there and ready for me. Even though I reserved it for two days they helped me get through the whole week dealing with my clients. Great pricing. This guy understand business. He also answered all my questions with great detail. Thanks guys hopefully I see you this week coming again.
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March 2021 by Hannah H.
This entire company is awful!! I have never had such a terrible experience with a rental car company or any company for that matter. I had a long term rental and after returning it, I was paid up(they were taking it weekly from my account) they took out over $1100 out of my account! And they also owed me the $250 security deposit from when I picked it up. After speaking with someone in corporate they were basically clueless and told me it was multiple security deposits that came out after I returned the vehicle?!?!! What sense does that make?? As for this particular Budget- the man that works there, is rude, barely speaks and is of little to no help what so ever.
