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August 2023 by Bighair P.
Second time CC payments made through the drive-thru were misapplied. Personal account payment applied to business account. Business account payment applied to personal account. Basic accounting. Had to spend over 30 minutes on the horn with CapOne trying to get it straightened out.
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April 2023 by Ry L.
None of the ATMs ever work. This is very important for after-hours transactions. The app should tell us if the ATMs are down before we drive all the way to the location.
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April 2023 by Karrie H.
They closed my bank account without me knowing , all my money is in my account I'm heated I think it's unprofessional, I'm going to complain to corporate about this .
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April 2023 by Jennifer C.
How is it possible that ALL of your ATMs are out of order? Seriously, this bank needs to do better.
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March 2023 by Xena A.
The ATM shut down during a transaction, took the money, and did not complete the deposit. The screen was frozen and proceeded to display "Cash deposits, Bill Payments, and Check Deposits are currently unavailable" in yellow, like nothing happened. I have to open a claim now, in order to retrieve the money that was taken. Convenience now turned nightmare. Save your time and money by not using these atms.
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March 2023 by James A.
Honestly the worst banking experience I've ever had or heard of longest wait times when actually at the building and for checks to clear this company is honestly the worst bank I've had experience with I tried them as something new but it's not worth the time I recommend secu bank they are 10 times better there staff actually wants to work and seems happy to get you situated as every time I've came into this branch they've just pushed me out the door as soon as I came in especially if your a first time banker capital one is not the choice they don't explain there procedures properly or want to explain them properly there app is terrible I have issues with it on my iPhone 14 pro max
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May 2020 by Donna N.
The worst Capital One branch. All the other branches wait on you right away. This location, you have to wait 20 minutes to have teller come to you. THIS IS CONSISTENT! Everytime! And I have been a "customer " for many years. Over those years, they always change the rules of jumping through hoops to have the privilege to do business with them. I've opened another account at another bank for personal banking and avoid going here unless I have to for family banking business.
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October 2019 by Debby H.
horrible branch and bank overall. Customers are the LAST priority. Not only is the branch not open on the weekends AT ALL, but now changes in account access on line are made with no notification and ability to even get info by phone for certain needs unavailable on the weekend. They make it look hip and state of the art with their new vibe and casual appearance. Get back to basics of being a bank that has the CUSTOMER in mind. Can't even complain to anyone effectively. Take your business elsewhere.
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September 2019 by ᴡᴡᴡ.Chrissy.sexy29.pw Thompson
Helpful, and you don’t need a deposit slip anymore to make a deposit.
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May 2019 by Mike K.
I wouldn't open an account in this bank because it is a nightmare to do a transaction went in to do a withdraw give them my drivers license and a credit card they knew that it was my account did business in here several different times just to get a withdrawal they asked me for my Social Security number totally ludicrous I would not do business with this bank also when I have time I'm going to close all of my accounts and move to another bank.
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January 2019 by Joanna A.
I never had to wait 20 mins at a outside Teller when I'm the only one out here. I pulled up at the teller(no cars in front of me) and sent my money and card through the tube and no answered after I hit the call button several times. I was thinking maybe the open signal was wrong but someone finally someone answered. Not helpful and rude. Happy I don't have a checking account, just a credit card. Don't want to deal with the branch again
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September 2018 by Mike T
I put my card in and it gives me money. It's really awesome. Payday is the best time to visit.
