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November 2023 by Alexandra Harrell
Don't come here if you didn't buy your tires from Costco or if you're current tires are not the same exact size as the manufacturer's original tire size. If you have any modifications or lifts to your vehicle, to include a Jeep, they will no service you.
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November 2023 by Ali Alikhani
Very professional, friendly, and punctual. They took care of me in a very well mannered and excellent way. I had to get four new tires, the tire process was smooth and stress-free. Starting from Craig who checked me in at the front desk all the way to the technicians who worked on my car, I have absolutely no complaints and will continue to come here.
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November 2023 by Rick R.
Great staff, always clean and loaded with things that my family and I love. Be weary of parking in the parking lot at nighttime as the staff will call the police on you.
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September 2023 by Lindsey Mccguire
Waited a while but good service overall
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August 2023 by M Kelly
The management needs to work on their customer service. Only one person in charge of the counter, entertaining customers one at a time. The phone is off the hook too, which means if you are lined up just to pick up your keys after 1-1.5 hours of waiting, you will need to stand and wait again for more than 20 minutes until he's done. Other employees seem not to care. They just passed by not asking whether their colleagues or other customer needed help. One employee even ignored our call. No teamwork at all. They do not pay equal attention to returning customers using the tire rotation. After these several poor experiences, I may not consider buying tires with Costco again. It is not worth your time.
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August 2023 by Magic Mike
Horrifically slow, even with appointments they have no sense of urgency
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August 2023 by Nate D.
Over all, I've had nothing but decent experiences at Costco. But recently I had underwhelming experience of dealing with Neomi/Noemi. I want to keep the incident to myself but I did tell a manager and I hope it's taking care of. Many thanks to the young lady I spoke to.
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June 2023 by Rita M.
Costco on Ordnance Road is due for an updated review. My visit to this store was on June 24th and sheesh. Talk about looooooooong lines. Ever since they canned the extra registers and put in self check out, the checkout process is so backed up. The line to check out was literally all the way to the fruit!!! No lie!!! After checking out, I wanted to pick up my parents some cinnamon twist churro things which was a big mistake. The cluster of shopping carts and people waiting for their food too was a hot mess. Instead of ordering your food with the cashier, you place the order at a kiosk. My honest opinion is that they continuously cook the food to make up for the influx of orders and add an additional 1-2 people working in the back. A good assembly line order to make them operate efficiently so people aren't clustering up the area where people are also trying to leave. They line to exit the store backed up to the bathrooms where one of the cashiers had to yell two lines to exit for only one person checking receipts. Again, hot mess.
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June 2023 by Rodolfo C.
I've been coming to this location since I moved to MD last year, the workers here are always nasty. Today I decided to go to the bathroom first before shopping. I went inside through the exit door, as that's the door that leads to the bathrooms. The Karen at the door panicked and began yelling "SIR!! SIR!!.. YOU CAN'T COME IN THROUGH HERE, YOU NEED TO USE THE OTHER DOOR!!! .. SIR!!! SIR!!!" as if I had robbed a bank. I ignored her, no time for this BS. I could then hear her alert her management team on her radio providing a full description of what I was wearing and the direction I was walking, as if I was a criminal.I've been a Costco member for 20 years, don't need to be screamed at for trying to use the bathroom before I shop. I've read the other reviews of other customers who've had similar experiences with the employees here. Looks like a company culture problem that is exclusive to this location as I don't have bad experiences at other Costco stores. Management here needs to be trained, or fired. In addition, this Costco location looks like it was built in the 1960's. An old and ugly building, inside and out. What's irritating also, most times they have no carts available. Customers need to return to the parking lot to go find one.Since I live equidistant to the Laurel location, I've decided today was my last visit to this rotten place. Even the nearby Wal-Mart has better service and is more hospitable than this location. Good riddance.
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May 2023 by Thomas Mason
They go out of their way to make you happy and meet your schedule.
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April 2023 by Alexa Eversman
We had a great experience with the Tire Center at Glen Burnie’s Costco. Josh was able to fit us in late on a Friday evening to repair our tire after running over a nail. We were in and out in under an hour. It was a quick, pleasant, and positive experience.
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January 2023 by Zainab S. Rhazi
Great customer service. They didn't have the size I needed, but ordered it for me. When my tires came, they did not have appointments available, but I was told I could come by and wait. It took about 3 hours, which was okay in the grand scheme of things, since I spent those hours walking around Costco
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December 2022 by feng
I arrived at Glen burnie Costco tire center by 10:30 today try to get a tire repair because I found a nail in the middle of tire and told will be done around one hour. . I came back around 1:10 and ask about my car, told it’s not done . I walked to where I park my car, the car still there and looks like they totally forgot about my car. I got skipped. I went in to the tire shop ask about my happened, the guy said they going to do it now and will take another hour. My god.
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October 2022 by Carin L.
We are Costco super fans in my household! Great products, great prices, fabulous return policy & helpful employees. Their meat selection can't be beat. I used to be a member of all the clubs, but we are just Costco members now and don't miss the others.
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August 2022 by Big Al
I made an appointment for 3pm. Was told it will be an hour and a half. In the past it has always been an hour. End up in there 2 hours!Appointments seem to be useless