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March 2024 by Andrew Pizzala
Worst service I’ve ever received. Items missed and rang up incorrectly on receipt. They opened at 5am and didn’t start taking orders until 5:10am meanwhile the line is backed way up. Just awful experience
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March 2024 by Joseph Copeland
Worthless location for early morning travelers. Do yourself a favor and just stop at the Starbucks before walking down the D Concourse. The employees all strolled in 5 minutes after their posted opening hours and then proceeded to start prepping for the day. They began taking orders 20 minutes after their posted opening hour. In contrast, the Starbuck at the D/E Concourse intersection was already taking order and getting people on their way with coffee and food. Terrible Dunkin location if you have one of the brutally early morning flights in the D Concourse.
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March 2024 by emily tucker
Cashier gave me a hard time about using the dunkin app. Horrible chemical taste to the food like it was soaked in cleaning solution. Unsafe to eat.
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February 2024 by Dallas M
Not only does "America Run on Dunkin'," my wife and I do as well, especially while we're traveling. We enjoy getting coffee and food products at this franchise back in our home city of Las Vegas (Nevada), so we were fortunate enough to find a Dunkin' at this airport, close to our gate, while waiting to depart back home.During our visit on 10 Feb 2024, we didn't purchase anything to eat (only coffee), therefore, my review is strictly on the coffee itself and the restaurant's service. In short, I didn't experience anything negative with our visit at this Dunkin'. It's unfortunate that based on others' experiences that this restaurant has such low ratings, because our visit was seamless. I didn't get the female's name, but our cashier was very friendly and prepared our coffee really quick (assuming it was her that prepared our coffee).The prices are adequate, for being located inside an airport (we all know prices are typically higher in airports). This restaurant is like all the other Dunkin' restaurants I've been to and they do support the men and women in uniform, to include its Veterans, so yes, they do offer military discounts which is highly respectable, and I am thankful for that.Back home, my family and I enjoy getting their donuts and breakfast food...especially their hash browns. Although we don't eat here often, it is a good treat whenever we visit. But I will say that I've noticed a slight decline in food quality and customer service at various Dunkin' locations across the country - this is obviously due to poor management from the top-down. However, I did not experience that at this Dunkin' location, which is appreciative. Overall, I recommend this place to everyone traveling through the D gates.
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January 2024 by Robert Michaels
The manager Kim is very rude and disgusting, she ruined my whole mood with her miserable disgusting attitude. . I will never visit this Dunkin or anyone at BWI after my experience with her.
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January 2024 by Troy Fredericks
Doesn't actually open at 5.
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December 2023 by Jeff Gillihan
Very slow. Out of the drink I wanted. And my bagel was cold and hard.
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December 2023 by Susan Miller
Supposed to open at 5:00 am. Was not open until 8:40 am.
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November 2023 by Neisa Perez Cintron
Attention was not so friendly.Store looks disorganized, dirty and dissatended. Needs to have better supervision.
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October 2023 by Pete Gallo
Place opens at 5am. 510 and they haven’t even started taking orders.
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October 2023 by Lacostra
Tried to charge .53 for jelly when I just ordered
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August 2023 by Ah-Tavia Maxey
They suppose to open at 5am. The employee was on time as he prepped everything.He continued to prep as 5:15 rolled around. The line grew down the concourse.He never informed the customers that he was not serving anyone. He ignored people as they walked up to the register and when prompted to close the gate he said they did not have one.New people came and stood on line and again he never gave them the Courtesy to say we are not open.
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August 2023 by Ananta Sinha
The guys at the counter were really rude with me and
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July 2023 by Rem Lit
Just ordered 1 matcha latte 1 regular latte. They gave me 2 coffee lattes lukewarm and 2/3 full only. I asked to fix it: make it full and hot. He did something but the result is the same. Just more foam like in a cappuccino. And matcha green tea is not there. I need to catch the flight so can’t spend more time just to get what I ordered ?.Starbucks it is next time.
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July 2023 by Christopher Dzierzanowski
Great airport stop to make for morning coffee and breakfast
